Dealer OCU3_V2

Service Bulletin Details

Public Details for: Dealer OCU3_V2

This dealer memo is an informational memo regarding the previous communication we sent out for the ocu3 replacements. Dealers are still asking questions and we wanted to clarify further. The previous issue was fixed on 11/20/2020.


- 2020 -

Models from 2020
2020 VOLKSWAGEN ARTEON
2020 VOLKSWAGEN ATLAS
2020 VOLKSWAGEN ATLAS CROSS SPORT
2020 VOLKSWAGEN GOLF
2020 VOLKSWAGEN GOLF R
2020 VOLKSWAGEN GTI
2020 VOLKSWAGEN JETTA
2020 VOLKSWAGEN TIGUAN 
To: Dealer Service, Service Technicians
Subject: Important Follow-up VW Car-Net Information regarding OCU3 Replacements
Thanks for your patience with the VW Car-Net issues you may have experienced recently with the
OCU3 Replacement Register and Pair process (Green Light) It was determined that a bug in the
backend code was causing all replacement OCU replacements to fail and therefore the green light was
not illuminated, which means no connectivity. A hotfix has since been put in place and this situation is
resolved as of 11/20/20.
OCU3 replacement parts that were ordered should now be installed successfully. Please proceed in a
normal manner.
Sincerely,
Frank Weith, Director, Connected & Mobility Services

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