05-70-19R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2019 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY: 2014-18MY Forester
		2012-19MY Impreza
		 2013-19MY Crosstrek		
SUBJECT:
Rear Wheel Backing Plate- Design Change
NUMBER: 05-70-19R
DATE: 09/30/19
REVISED: 12/02/20
INTRODUCTION:
This bulletin announces a design change made to the rear wheel / brake backing plates. Under certain
circumstances, some customers may have a concern regarding a howling-type sound from the rear
of the vehicle later diagnosed as a faulty hub / bearing assembly. Unevenness of the backing plate
surfaces may affect the concentricity (roundness) of the hub / bearing after torqued during assembly
and over time, cause the howling -type sound to develop. Production changes for the backing plates
have been implemented to optimize their mounting surface quality.
PART INFORMATION:
Description
Part Number
HUB / BEARING ASSY
28473FL040
BACKING PLATE RH
26704FJ002
BACKING PLATE LH
26704FJ012
REMINDER: Always order the most up-to-date
replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
NOTE: Although the service procedure for replacing these components remains unchanged, the
backing plate and hub / bearing assembly must be replaced AS A SET (left OR right) when this
condition occurs.
Always refer to the applicable Service Manual and review the full requirements of the repair
being performed. The Service Manual procedures contain information critical to performing an
effective repair the first time and every time. This includes but is not limited to: important SAFETY
precautions, proper inspection criteria, necessary special tools, required processes and related onetime-use parts needed for a complete and lasting repair.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard
for
excellence
in
Environmental
Management Systems. Please recycle
or dispose of automotive products in a
manner that is friendly to our environment
and in accordance with all local, state
and federal laws and regulations.
Continued...
Bulletin Number: 05-70-19R; Revised: 12/02/20
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WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited or Powertrain Limited Warranty period or covered by
an active Subaru Added Security Powertrain, Classic or Gold plan, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
ONE REAR WHEEL BACKING PLATE & HUB BEARING REPLACE
A524-211
1.0
BOTH REAR WHEEL BACKING PLATES & HUB BEARINGS REPLACE
A524214
1.5
Fail Code
QCW-25
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 05-70-19R; Revised: 12/02/20
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