A2020312061661_1

20 Fuel gauge is not showing the correct fuel level, sender is stuck in the upper position
20 20 31 2061661/1 December 18, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2021
All
Four-wheel drive
Condition
Customer states:
 The instrument cluster is not showing the correct fuel level, indicating that there is more fuel than in tank.
Workshop findings:
 The float of the G169 gets stuck on the hoses of the suction-jet pump.
Technical Background
Fuel sender in the tank gets stuck on internal fuel line
(Figure 1).
Figure 1. Fuel sender is stuck.
Page 1 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
1.
Remove fuel module assembly. Secure an additional cable tie, preventing the sender from getting stuck (it
is recommended to put the cable tie around 17cm next to the suction-jet pump). If this is not enough
clearance, remove original cable ties and add new ones in a way providing sufficient clearance (Figure 2).
Figure 2. Fuel module assembly.
2.
Please take photos of the customer concern and upload them into DOC-IT with the repair order. Photos
should:
 Have a date stamp and VIN reference.
 Be taken in focus and with sufficient light.
3.
Then reassemble the fuel module assembly into the tank and ensure the sender can move unobstructed.
Finally, perform a battery (Kl.30) reset.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
Page 2 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
2066
Damage Code:
0010
Labor Operations:
Remove and install fuel pump
2066 19XX
See SRT with
associated
operations
Secure fuel hose with cable tie
2066 4999
20 TU
GFF – Checking and clearing fault codes
included in existing labor operations
0150 0000
Time stated on
the diagnostic
protocol (Max 20
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
0121 0004
10 TU
Diagnostic Time:
Claim Comment:
As per TSB #2061661/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
N/A
Cable Ties
As needed
Additional Information
All parts and service references provided in this TSB (2061661) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
Page 3 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.