Circular69BDREV1

Special Parts Collection – USA
Code: 69BD
Subject
Release Date
REVISION SUMMARY
Affected Vehicles
REVISION
Special Parts Collection – Head Curtain Airbag
December 19, 2020
Updated GFF labor operation
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
2016
2016
Q5
Vehicle
Count
273
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
69BD Special Parts
Collection Program

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Audi is conducting a special parts collection program involving the head curtain airbags from
selected 2016 model year Audi Q5 vehicles.
Under this program:
Additional Information
•
All eligible vehicles showed the Special Parts Collection code 69BD in ELSA on
December 04, 2020.
•
Owner notification will take place in December 2020 via first-class mail.
•
Only vehicles registered & located within the 48-contiguous United States may
participate.
•
The head curtain airbags will be replaced free of charge by an authorized Audi dealer.
•
Time is of the essence. Once the required number of head curtain air bags have
been collected, the program will end and no further replacements will be made.
•
Return of removed head curtain air bags is mandatory. Claims are subject to
cancellation if removed air bags are not returned or if they are improperly returned.
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 1 of 24
Parts Information
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please
reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
01
02
Quantity
Part Number
P.O.C. Part Description
Ordering Method
1
8R0-880-742-L
Airbag (Right)
Free Order
1
N -912-259-01
Bolt
Free Order
1
8R0-880-741-L
Airbag (Left)
Free Order
1
N -912-259-01
Bolt
Free Order
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
NOTE
A supply of parts dedicated to this special program was sent to all PDCs prior to owner notification.
Removed head curtain air bags must be returned to the designated inspection facility. These MUST be returned in
their as removed from vehicle condition.
Requests for removed air bags will be available in the Warranty Parts Portal (WPP) once the claim has reached
approved status in SAGA. Use the Warranty Parts Portal to obtain the FedEx shipping label and required hazardous
material documentation.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 2 of 24
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number
69BD
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicles assigned only one criteria:
Mark airbag* as causal part
Vehicles assigned criteria 01 and 02:
Due to the special circumstance of this project two claims are required. A claim
must be entered for each criteria for vehicles assigned criteria 01 and 02
Criteria I.D. 01 – mark right head curtain airbag* as causal part
Criteria I.D. 02 – mark left head curtain airbag* as causal part
NOTE: Due to the overlap in work steps, the labor for the second head curtain airbag
will be claimed at 10 TU.
Vehicle Wash/Loaner
Do not claim wash/loaner under this action
Vehicles Assigned Criteria 01 ONLY
Criteria I.D.
01
LABOR
Labor Op
Time Units
Description
6966 55 99
440
Replace right head curtain airbag
0150 00 00
Time stated on
diagnostic protocol
Clear repair related faults
PARTS
Quantity
Part Number
Description
1.00
8R0880742L
Airbag (right)*
1.00
N 91225901
Bolt
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 3 of 24
Vehicles Assigned Criteria 02 ONLY
Criteria I.D.
02
LABOR
Labor Op
Time Units
Description
6966 56 99
440
Replace left head curtain airbag
0150 00 00
Time stated on
diagnostic protocol
Clear repair related faults
PARTS
Quantity
Part Number
Description
1.00
8R0880741L
Airbag (left)*
1.00
N 91225901
Bolt
Vehicles Assigned Criteria 01 and 02 (two claims required)
Criteria I.D.
01
LABOR
1st Claim
Labor Op
Time Units
Description
6966 57 99
440
Replace right head curtain airbag
0150 00 00
Time stated on
diagnostic protocol
Clear repair related faults
PARTS
Criteria I.D.
Quantity
Part Number
Description
1.00
8R0880742L
Airbag (right)*
1.00
N 91225901
Bolt
02
LABOR
2nd Claim
Labor Op
Time Units
Description
6966 58 99
10
Replace left head curtain airbag
PARTS
Quantity
Part Number
Description
1.00
8R0880741L
Airbag (left)*
1.00
N 91225901
Bolt
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 4 of 24
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject:
Special Parts Collection 69BD – Head Curtain Air Bags
Dear Audi Owner,
Audi is conducting a special head curtain air bag collection program. Your vehicle has been selected to participate in this program.
This is not a recall. As explained below, we are doing this as part of a safety & quality assurance initiative.
SPECIAL PARTS COLLECTION PROGRAM
•
Audi has pre-selected your vehicle to analyze the head curtain air bags. Under this program, we would like to replace one
or both of these head curtain air bags in your vehicle with new parts FREE of charge.
•
Only vehicles registered/located within the 48-contiguous United States are eligible for this program.
HOW TO PARTICIPATE – WHAT YOU CAN DO
•
If you would like to participate in this program, please contact an authorized Audi dealer at your earliest convenience. For
your convenience, you can also visit www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you
and schedule this service.
•
Head curtain air bag replacement may take up to a day to complete. Please keep in mind that your dealer may need
additional time for the preparation of the replacement, as well as to accommodate their daily workshop schedule.
If you should have any questions about this communication, please contact Audi Customer Experience at 1-800-253-2834 or via
our “Contact Us” page at www.audiusa.com.
Sincerely,
Audi Customer Protection
Time is of the essence. Audi has a specific number of head curtain air bags to collect under this program. Once this goal is reached, the program will end and no
more replacements will be made.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 5 of 24
Repair Overview
•
Replace left and/or right head curtain airbag.
o
Criteria 01 = right
o
Criteria 02 = left
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 6 of 24
Required Tools
Pry lever
Omega Clip Tool
-80-200-
-T40280-
(or equivalent)
(or equivalent)
Trim Removal Wedge
Angled Screwdriver
-3409-
-VAS6416-
(or equivalent)
(or equivalent)
Clip pliers
Removal Wedge
-VAS211001-
-T40233-
(or equivalent)
(or equivalent)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 7 of 24
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior to
completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 8 of 24
Section B – Repair Procedure
WARNING
Risk of injury. Refer to “Warning and Safety Precautions”, found in Appendix A at the end of this document.
NOTE
The procedures shown for head curtain airbag replacement illustrate the driver side. Repeat the steps for removal
and installation of trim panels for the passenger side.
•
Fold the backrests forward.
•
Recline front seats to a 45° angle.
Remove instrument panel side covers:
•
Pry the instrument panel side cover <1> off
using the -3409-  and remove it.
Remove gap covers:
•
Remove the gap cover <1> from the A-pillar
trim and the sill trim .
•
Remove the gap cover upward from the clips
on the A-pillar.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 9 of 24
Remove A-pillar trim:
•
Pry out the expanding cap <1> with the
“airbag” symbol about 5 mm with a screwdriver
.
•
The trim is removed from the A-pillar in
direction of  in different ways
depending on which clips are installed in the
vehicle.
•
If clips with a hook are installed, the trim needs
to be pulled just a few millimeters until the
hooks engage.
•
The clips will then be removed from the A-pillar
when the trim is pulled upward in direction of
.
•
Carefully unclip the A-pillar trim <2> beginning
at the top using a -80-200- .
•
Push the A-pillar trim upward and remove it
.
•
Replace damaged clips.
Remove upper B-pillar trim:
•
Press belt height adjuster button and bring
height adjuster slide into lowest position.
•
Unclip the upper B-pillar trim <2> in direction
of  by inserting the -3409- into the
lower edge of the trim.
•
Remove the upper B-pillar trim from the
bracket on the body in direction of 
by moving the trim toward the inside and
pulling it downward at the same time.
•
Lower the upper B-pillar trim down in the
passenger compartment and protect it from
damage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 10 of 24
Remove lock carrier trim:
•
Remove the rear luggage compartment floor.
•
Unclip the rear lid end trim panel <1> using the
-80-200- diagonally upward in direction of
.
•
Carefully remove the rear lid end trim panel
upward and disconnect the connector for the
rear lid closed sensor Rear Lid -ClosedSensor 1 -G525-/Rear Lid -Closed- Sensor 2 G526-.
Remove gap cover:
•
Remove bolts <4>.
•
Remove tie downs <3>.
•
Remove gap cover <2>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 11 of 24
Remove luggage compartment side panel:
•
Remove backrest release <6>.
o
Hold the release lever pulled and
remove the screw behind the lever.
o
Unclip the cable from the lever.
•
Pry out luggage compartment lamp <3> with
the -3409- and disconnect it.
•
Pry off coat hook <5> with the -3409-.
•
Remove bolt <4>.
•
Pry the luggage compartment trim away from
the body using the -80-200-.
Remove C-pillar trim:
•
Remove the expanding clip <2>.
•
Unclip the C-pillar trim panel <1> using the
-80-200- in direction of .
•
Pull the C-pillar trim downward in direction of
 and remove.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 12 of 24
Remove roof end panel trim:
•
Carefully unclip the rear roof panel trim <1> in
the center off the roof frame using the -80-200in direction of .
Remove D-pillar trim:
•
Remove the expanding clips <1> and <3>.
•
Remove the D-pillar trim <2> from the body
 using the -80-200-.
•
Versions with a speaker: Disconnect the
connector.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 13 of 24
Remove screen separator mounts:
•
Press the cover <1> toward the inside and
remove the screws on the screen separator
mount <2>.
Remove sunvisors:
•
Disengage the sun visor <1> in the center of
the vehicle from the sun visor center bracket
<2>.
•
Unclip the expanding cap <3> using a
screwdriver.
•
Tilt the sun visor bracket down  and
remove it.
•
Versions with lighting: Disconnect the
electrical connector and remove the sun visor.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 14 of 24
Remove front reading lamp:
•
Open the eyeglass compartment <2>.
•
Remove the bolt <1>.
•
Pivot the front interior lamp/reading lamp <3>
downward and remove it from the roof trim
panel.
•
Disconnect the connectors.
Remove sun visor center supports:
•
Unclip the sun visor center support cover <1>
by sliding the -VAS6416- only about 1 mm
under the cap in the direction of .
NOTE
If the -VAS6416- is inserted farther, it will be located
under the sun visor. It is not possible then to pry out
the expanding cap.
•
Remove sun visor center support <2> in the
direction of .
•
Remove both sun visor center support covers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 15 of 24
Remove all four grab handles:
NOTE
•
There is a risk of destroying the roof grab handle
if the silicone brake and spring fall out.
Replacement of the grab handle due to improper
removal will not be covered under this action.
•
Only unclip the expanding caps <2 and 3> up to
their lock position. Do not remove them
completely.
•
Place the angled screwdriver <4> in the gap
behind the clips <2>.
•
Pivot the angled screwdriver in the direction of
, until the clips slide audibly into the
rest position.
•
Repeat the procedure on clip <3>.
•
Remove the roof grab handle <1> from the
body opening.
•
Leave the expanding caps in the rest position
in the roof grab handle.
For vehilces with a sliding sunroof:
•
Open the sun shade.
•
To avoid dirtying the headliner, clean the
-T40233-.
•
Push the -T40233- between the frame <1>
for the sliding sunroof and the headliner.
•
Loosen the headliner using the -T40233from the sliding sunroof frame all the way
around , as shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 16 of 24
•
Remove the bolt <1> in the
interior/reading light roof opening.
front
Continued for all vehicles:
Remove headliner:
CAUTION
The headliner bends easily.
NOTE
Two technicians are needed to loosen the last
connections and to remove the headliner.
•
Release the clips in direction of  on
the rear centering clip with a small screwdriver.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 17 of 24
•
Lower the headliner on the left side of the
vehicle in direction of .
•
Remove the headliner through the opening for
the rear lid in direction of .
Disconnect the battery:
WARNING
Accident risk. When working on pyrotechnic
components (such as airbags and belt tensioners),
the battery must be disconnected with the ignition
switched ON.
•
Turn the ignition ON.
•
Access the battery.
•
Open the cover <3> over the battery negative
terminal.
•
Loosen the nut <1>.
•
Remove and isolate the battery ground cable
terminal from the battery pole.
NOTE
Before disconnecting the battery, it is recommended
to record the customer’s radio presets so they can
be restored before returning vehicle to the
customer.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 18 of 24
Remove the head curtain airbag:
•
Criteria 01 – remove right side head curtain
airbag.
•
Criteria 02 – remove left side head curtain
airbag.
•
Remove head curtain airbag bolt <3> on the Apillar.
•
Remove the head curtain airbag from the clips
<1> and <2>.
WARNING
Before handling pyrotechnic components (for
example, disconnecting the connector), the person
handling it must “discharge static electricity”. This
can be done by touching the door striker, for
example.
•
Release connector
connector <1>.
lock
and
•
Remove cap nuts <2> and <3>.
•
Detach the clip <6>.
disconnect
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 19 of 24
•
Unclip the head curtain airbag clips from the
body using -VAS211001-.
o
Fold airbag material <1> up to access
clips <2>.
o
Guide the plier tips into the openings
while holding the pliers open, press
the clip catches for the head curtain
airbag together and remove the clip.
NOTE
The clips <2> will become damaged during removal.
•
Remove head curtain airbag from vehicle.
Install new head curtain airbag:
WARNING
Before handling pyrotechnic components (for
example, disconnecting the connector), the person
handling it must “discharge static electricity”. This
can be done by touching the door striker, for
example.
Crit
Part Number
Part Description
01
8R0-880-742-L
Right head curtain airbag
02
8R0-880-741-L
Left head curtain airbag
•
Ensure the black strip <7> is visible along the
entire length of the head curtain airbag.
•
Ensure the head curtain airbag is not twisted.
•
Clip the side curtain airbag retaining tab clips
<1 through 5> onto the body.
•
Clip the clips <6> onto the body.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 20 of 24
•
Engage the head curtain airbag <4> on the bolt
and tighten the cap nuts <2> and <3> by hand.
•
Torque the cap nuts <2> and <3> to 9 Nm.
•
Connect and lock connector <1>.
•
Secure the head curtain airbag with the clips
<1> and <2>.
•
Attach the tensioning strap and torque new
bolt <3> to 3.5 Nm.
Part Number
Part Description
N -912-259-01
Bolt
Assemble all trim in the reverse order of removal:
•
Remove trim clips from body using Omega
Clip Tool -T40280-.
•
Torque fasteners as follows:
o
Interior light screws – 1.6 Nm.
o
Screen separator bolts – 9 Nm.
o
Luggage compartment screw – 3 Nm.
o
Tie down bolts – 6 Nm.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 21 of 24
WARNING
Ignition must be ON when connecting battery. If
pyrotechnic components (e.g. airbag, belt tensioner)
are not repaired correctly, they may deploy
unintentionally after connecting battery. There must
not be anyone inside the vehicle when connecting the
battery.
•
Disconnect the connector <2> from the Battery
Monitoring Control Module -J367- <3>.
•
Attach the battery ground cable clamp by hand
to the battery negative terminal and torque the
nut <1> to 6 Nm.
•
Reconnect the connector to the Battery
Monitoring Control Module -J367-.
•
Re-install the luggage compartment floor.
•
Cycle the ignition off and back on.
•
Set clock to local time.
•
Activate the power window regulator onetouch up/down function.
•
Check the DTC memories of all the control
units and erase under-voltage faults if
necessary.
Document vehicle and airbag information:
•
Document the following on a piece of paper
and attach (tape) it to the removed airbag
before repackaging it for return:
o VIN #
o Vehicle mileage
o Airbag module number 
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 22 of 24
Section C – MANDATORY Parts Return Information
IMPORTANT
DO NOT detonate the airbag prior to return. Airbags are to be returned in-tact and left in their as-removed state.
•
All airbags replaced under Action 69BD must be returned to the designated inspection facility. Requests
for all airbags will be available in the Warranty Parts Portal (WPP) once the claim has reached Approved
status in SAGA.
•
Airbags not returned or improperly returned are subject to claim cancellation.
•
Action – 69BD claims will be cancelled in SAGA in the event the airbag requested for return through the
WPP are not received or in-transit with FedEx by the request expiration date.
•
Use the Warranty Parts Portal to obtain the FedEx shipping label and required hazardous material
documentation.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 23 of 24
Appendix A – Warning and Safety Precautions
WARNING
General Safety Precautions when Working with Pyrotechnic Components:
•
Pyrotechnic components always contain propellant that generates a gas during combustion. In some
components, there is also a supply of pressurized gas to ensure this gas is generated
•
This pressurized gas is stored under high pressure in a compressed gas container. Pyrotechnic components
are triggered by electrical/mechanical igniters.
•
Only trained personnel should perform testing, assembly and servicing work. Airbags do not have a
replacement interval.
•
Never check with test lamps, voltmeter or ohmmeters.
•
Only check pyrotechnic components when they are installed in the vehicle using vehicle diagnosis, testing
and information systems approved by the manufacturer.
•
When working on pyrotechnic components and the airbag control module, disconnect the battery ground
strap while the ignition is switched on. Then cover the negative terminal.
•
Wait 10 seconds after disconnecting the battery.
•
The ignition must be SWITCHED ON when connecting the battery. There should not be anyone inside the
vehicle when doing this.
•
Exception: vehicles with batteries in the passenger compartment. In this case, stay outside the range of the
airbags and seat belts.
•
Wash your hands after touching ignited pyrotechnic components from the restraint system.
•
Do not open or repair pyrotechnic components. Use only new components to reduce the risk of injury.
•
Do not install pyrotechnic components that have fallen onto a hard surface or show signs of damage.
•
Discharge static electricity before handling pyrotechnic components, for example before disconnecting the
electrical connector. This can be done by touching grounded metal objects such as the door striker pin.
•
Install pyrotechnic components immediately after removing them from their transport packaging. If you must
stop working, store the pyrotechnic component in its original transport packaging.
•
Do not leave pyrotechnic components lying in the open unattended.
•
Do not treat pyrotechnic components with grease, cleaning solutions or similar products.
•
Do not expose pyrotechnic components to temperatures above 100 ºC, even for brief periods of time.
•
People in the immediate vicinity of the workplace must be protected from possible noise and projectiles.
•
Pyrotechnic components can trigger unintentionally.
•
In the event of deployment:
o Single-stage inflators: allow airbag to cool down completely. Wait at least 10 minutes before
handling.
o Two-stage inflators: wait for second airbag ignition. Allow airbag to cool down completely. Wait at
least 10 minutes before handling.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
December 2020
69BD Page 24 of 24