A6820282061722_1

68 Noises from the MMI screen
68 20 28 2061722/1 December 17, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5, SQ5
2019 - 2020
All
Not Applicable
Condition
Customer states:
 They hear squeak and rattling noises from the center of the dash panel when driving on rough roads.
Workshop findings:
 The noises originate from the area of the MMI screen.
Technical Background
Relative movement between the MMI screen and its mounting surfaces in the dash panel.
Production Solution
Improved tolerances in series production in CW 46/2020.
Service
The following material is needed for repair:
 Felt strips with part number 533867910A (dimensions: 20x10x1 mm).
1. Remove the MMI screen according to the Elsa repair manual.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Attach two pieces of felt tape
to the MMI screen mounting
surfaces in the dash panel
(Figure 1).
Figure 1. Apply two pieces of felt tape to the dash panel in the area shown.
3. Reinstall the MMI screen according to the Elsa repair manual.
4. Test drive vehicle to verify the repair.
Warranty
Claim Type:
 110 up to 6 Months/6,000 Miles.
 1AM over 6 Months/6,000 Miles.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6822
Damage Code:
0020
Labor Operations:
Remove and install multimedia display unit
9194 1950
See SRT with
associated
operations
Modify dash panel trim
6822 4999
10 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
0121 0002
10 TU
Diagnostic Time:
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Road test after the service procedure
Claim Comment:
0121 0004
10 TU
As per TSB #2061722/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
533867910A
Felt strip
0.1
Additional Information
All parts and service references provided in this TSB (2061722) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.