20-BE-014H

GROUP
BODY ELECTRICAL
Technical Service Bulletin
SUBJECT:
DATE
NUMBER
20-BE-014H
MODEL(S)
DECEMBER, 2020
VARIOUS
WIRELESS CARPLAY DISCONNECTION
Description: When using Wireless CarPlay, the system may intermittently auto disconnect. When
Wireless CarPlay is disconnected, a pop up message “Phone Not Responding. Please reconnect it
and try again” will appear on the radio screen.
Note: If the intermittent Wireless CarPlay disconnection occurred, do not replace the radio.
The disconnection phenomenon is caused by the Apple IOS software. Apple IOS software
intermittently pause the data transmission, causing the communication interruption between
the radio and CarPlay.
Applicable Vehicles:
2020 ~ Newer Models equipped with display audio with capability of Wireless CarPlay
Warranty Information:
Normal Warranty Applies
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair