A7221312060085_4

72 Front seats entry assistance is sporadically inoperative
72 21 31 2060085/4 January 8, 2021. Supersedes Technical Service Bulletin Group 72 number 20-30 dated
December 18, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6 allroad,
S6, S7,
SQ8, and
Audi e-tron
Sportback
2020
All
Not Applicable
A4, A4
allroad
2017 - 2021
All
Not Applicable
Q7, SQ7
2017 - 2020
All
Not Applicable
A5, RS 5
2018 - 2021
All
Not Applicable
Q5, SQ5
2018 - 2020
All
Not Applicable
A6, A7, A8,
Q8, S8, and
Audi e-tron
quattro
2019 - 2020
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised header (Added MY18-20 Q5 and removed MY21 Q7)
Revised Service (Updated SVM Table)
3
12/18/2020
Revised header (Added MY17-21 A4/A5 and MY17/18/19/21 Q7)
Revised Technical Background (Added Tip for A4/A5/Q7)
Revised Service (Added note for Campaign 72K6 and added A4/A5)
2
08/12/2020
Revised header (Added MY19/20 Audi e-tron quattro)
Revised Service (Removed note for Audi e-tron quattro (PSS) TSB and added
Tip)
Customer states:
 After opening the driver and/or front passenger door, the driver and/or front passenger seat sporadically
moves to an implausible position. The Entry Assistance feature can be activated or deactivated in the MMI.
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© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 After entering and starting the vehicle, the driver and/or passenger seat does not return to its original position.
Instead, the seat reverses its direction and moves all the way back. After pressing the seat memory switch, the
seat moves to the selected memory position.
Technical Background
While the seat moves during Entry Assistance, a brief action by the driver/passenger (e.g. applying the brakes,
pushing against the footrest) causes a voltage peak in the seat control module. As a result, the overload limit is
activated, causing the seat to reverse its direction of movement.
In the old software, the overload limit was programmed with this low force value to ensure that the pinch
protection is sensitive enough when the seat moves backwards. In contrast to the old software, the new software
can distinguish between forward and backward movement and define different forces respectively. Since the force
during forward movement is not subject to pinch protection requirements, it can be higher in the new software.
Tip: On A4, A4 allroad, A5, RS 5 and Q7 the movement of the front seats is not integrated in the Entry
Assistance feature. On these models, if so equipped, the electric adjustable steering column (PR Code 2C7)
and/or the pneumatic adjustable seat lumbar support (PR Code 8I6) are part of the Entry Assistance feature. For
these models, this TSB only addresses seat memory related concerns.
Production Solution
An improved software to address the condition is scheduled for implementation with model year 2021 in the driver
seat control module, J136 (address word 0036) and passenger seat control module, J521 (address word 0006).
Service
This TSB replaces Pending Service Solution (PSS) TSB 2059031: PSS 72 Front seats entry assistance
sporadically inoperative.
SVM Update Instructions
Tip: Prior to performing this SVM Update, please inform the customer that all seat memory settings will be
lost. It is not possible to remotely store their settings or to restore them after the SVM Update has been
performed.
A6, A6 allroad, A7, Q8 and RS Q8:
1. Do not follow this TSB. Please perform Campaign 72K6 instead since it also contains the seat control module
software update described in this TSB.
A4, A4 allroad, A5, RS 5, A8, Q7, Audi e-tron quattro and Audi e-tron Sportback:
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Update the driver seat control module, J136 (address word 0036) and passenger seat control module, J521
(address word 0006) using the SVM action code as listed in the table below, if necessary:
Model
Old
Software
Part
Number
All
*
Old
Software
Version
New Software
Part Number
New Software
Version
(or higher)
(or higher)
<= 0063
*
SVM Code Input
0064
36A006
3. Perform basic settings of the driver and passenger seats using the Guided Functions in ODIS.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
7293
Damage Code:
0039
Labor Operations:
Software Update (Includes checking for DTCs)
0151 0000
Time stated
on the
diagnostic
protocol (Max
120 TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2060085/4
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
More information on this system can be found in the following resources:
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Elsa, Systems >> Campaigns/Actions >> Campaign 72K6.
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2060085) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.