A9121602061817_2

91 Adaptive Cruise Assist is not available, DTCs C12EBF1 (11567120) stored in the laserscanner
91 21 60 2061817/2 January 8, 2021. Supersedes Technical Service Bulletin Group 91 number 20-56 dated
December 18, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
Q8, and
Audi e-tron
quattro
2019 -2020
All
Adaptive Cruise Assist
Audi e-tron
Sportback
2020
All
Adaptive Cruise Assist
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Condition (Corrected symptom code)
Revised Service (Added campaign note)
Revised Additional Information (Added reference)
1
12/18/2020
Initial publication
Customer states:
 The adaptive driving assistance is not available or cannot be activated. After a short time, without an ignition
cycle, it can be reactivated.
Workshop findings:
The following DTC is stored in the control module for laserscanner, J1122 (address word 00CD):
 DTC C12EBF1 (laser for adaptive cruise control, malfunction) with symptom code 11567120).
Technical Background
The software needs to be updated to correct the adaptive driving assistance activation issue.
Production Solution
Not applicable.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
This TSB replaces Pending Service Solution (PSS) TSB 2055338: PSS 91 Adaptive Cruise Assist is not available.
SVM Update Instructions:
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions.
2. Update the control module for laserscanner, J1122 (address word 00CD) using the SVM action code as listed
in the table below, if necessary:
Note:
Campaign 72K6 must be run first for applicable vehicles before performing the update.
Model
Old Software
Part Number
Old Software New Software
Version
Part Number
New Software
Version
SVM Code Input
(or higher)
A6, A7, A8,
Q8, and Audi
e-tron quattro
4K8907660B
4K8907660C
4K8907660D
0200
0201
0202
4K8907660E
0306
CDA003
0304
Tip: After the update, a bus sleep has to be awaited before clearing DTCs.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9159
Damage Code:
0039
Labor Operations:
Software Update
0151 0000
Time stated on
the diagnostic
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
protocol (Max
75 TU)
Diagnostic Time:
Claim Comment:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
As per TSB #2061817/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty
Additional Information
More information on this system can be found in the following resources:
 Elsa, Systems >> Campaigns/Actions >> Campaign 72K6.
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
All part and service references provided in this TSB (2061817) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.