T-SB-0066-20 Rev
Service Bulletin Details
Public Details for: T-SB-0066-20 Rev
Tsb: some 2020 model year vehicles equipped with audio plus (version 1060) or premium audio (version 1060) or earlier may exhibit the following concern: ?Distorted screen when using apple carplay while making a hands-free phone call. So
Models from 2021
2021 TOYOTA 4RUNNER |
2021 TOYOTA CAMRY |
2021 TOYOTA HIGHLANDER |
2021 TOYOTA SEQUOIA |
2021 TOYOTA SIENNA HYBRID |
2021 TOYOTA TUNDRA |
2021 TOYOTA VENZA HYBRID |
Models from 2020
2020 TOYOTA 4RUNNER |
2020 TOYOTA CAMRY |
2020 TOYOTA HIGHLANDER |
2020 TOYOTA SEQUOIA |
2020 TOYOTA TUNDRA |
T-SB-0066-20 Rev2 June 26, 2020 Audio Head Unit Software Update (Panasonic) Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2020 - 2021 4Runner, Camry, Camry HV, Highlander, Highlander HV, Sequoia, Tundra 2021 Sienna HV, Venza HV ADDITIONAL INFORMATION REVISION NOTICE December 17, 2020 Rev2: Applicability has been updated to include 2021 model year Camry, Camry Hybrid, Sienna Hybrid, 4Runner, Highlander, Highlander Hybrid, Sequoia, and Tundra vehicles. The entire bulletin has been updated. October 06, 2020 Rev1: Applicability has been updated to include 2021 model year Venza Hybrid vehicles. The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0161-19. The entire bulletin has been updated. Service Bulletin No. T-SB-0161-19 is obsolete and any printed versions should be discarded. Introduction Some 2020 model year vehicles equipped with Audio Plus (version 1060) or Premium Audio (version 1060) or earlier may exhibit the following concern: Distorted screen when using Apple CarPlay® while making a hands-free phone call. © 2020 Toyota Motor Sales, USA Page 1 of 10 T-SB-0066-20 Rev2 June 26, 2020 Page 2 of 10 Audio Head Unit Software Update (Panasonic) Introduction (continued) Some 2020 model year vehicles equipped with Audio Plus (version 1021) or Premium Audio (version 1021) or earlier may exhibit one or more of the following conditions: Barge in function defaulted to OFF. Limited phone book grammar. Difficult Hand Free operation. Abnormal Electronic Owner’s Manual operation Music does not automatically resume when using Android Auto™. Cover art is not displayed. Vehicle position is not sent to Destination Assist server. System inoperative after using the return button when using voice recognition. Some 2020 model year vehicles equipped with Audio Plus (version 1035) or Premium Audio (version 1035) or earlier may exhibit one or both of the following conditions: Abnormal screen play while using Apple CarPlay® (primarily during phone calls). Poor sound quality during phone calls while using Apple CarPlay®. Some 2020 model year vehicles equipped with Audio Plus (version 1047) or Premium Audio (version 1047) or earlier may exhibit one or more of the following conditions: USB audio does not resume after ignition cycle. Intermittent rebooting. Bluetooth disconnecting during a phone call when using Apple CarPlay®. Intermittent screen freezing. Navigation intermittently will not boot up. Home Screen Audio widget is blank after a Destination Assist call. Song, artist, or album data missing. Abnormal clock operation. Apple CarPlay® intermittently inoperative. Radio takes a long time to boot up. Some 2020 – 2021 model year vehicles equipped with Audio Plus (version 1065) or Premium Audio (version 1065) or earlier may exhibit one or more of the following concerns: Bluetooth Audio not displayed on the MID. Unable to connect iPhone device via USB. iOS device inoperative until IG OFF/ON. © 2020 Toyota Motor Sales, USA T-SB-0066-20 Rev2 June 26, 2020 Page 3 of 10 Audio Head Unit Software Update (Panasonic) Introduction (continued) Some 2020 – 2021 model year vehicles equipped with Audio Plus (version 1101) or Premium Audio (version 1101) or earlier may exhibit one or more of the following concerns: Audio does not resume after playing voicemail in Apple CarPlay®. Repeat icon does not match what is display on the handset in Apple CarPlay®. No sound from Siri®. Abnormal Voice Recognition Operation when connecting a phone for Projection Mode. Apple CarPlay® music will stop intermittently after IG ON. Incorrect cover art is intermittently displayed during Apple CarPlay®. Unable to change volume while listening to voicemail. Apple CarPlay® audio intermittently resumes. MAP switch intermittently does not work with Android AutoTM. Intermittent pop noise when listening to USB audio. Intermittent blank screen. Blower speed incorrectly displayed. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software. Warranty Information OP CODE EL1920 DESCRIPTION Software Update TIME 0.3 MODEL OFP T1 T2 4Runner 86140-35320 86140-35330 86140-35370 86140-35360 86140-35380 86140-35430 86840-35010 87 74 © 2020 Toyota Motor Sales, USA T-SB-0066-20 Rev2 June 26, 2020 Page 4 of 10 Audio Head Unit Software Update (Panasonic) Warranty Information (continued) OP CODE EL1920 DESCRIPTION Software Update TIME 0.3 MODEL OFP Camry, Camry HV 86140-06C30 86140-06C40 86140-06C70 86140-06C90 86140-06D00 86140-06790 86140-06C20 86840-0E080 86140-06A70 86140-06E00 86140-06E10 86140-06E20 86140-06E30 86140-06E40 86840-0E082 Highlander, Highlander HV 86120-0E420 86840-0E071 Sequoia 86140-0C170 86140-0C270 86140-0C300 86840-0E080 Tundra 86140-0C390 86140-0C420 86840-0E080 Venza HV 86800-48110 86120-4D190 Sienna HV 86140-08290 86140-08400 86140-08420 86140-08490 86840-0E082 T1 T2 87 74 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2020 Toyota Motor Sales, USA T-SB-0066-20 Rev2 June 26, 2020 Page 5 of 10 Audio Head Unit Software Update (Panasonic) Software Update Information MODEL HEAD UNIT SOFTWARE UPDATE FILE Audio Plus 17TDT1NA-DA30_0041.kwi DCU 4Runner 17TDT2NA-DA30_0041.kwi Premium Audio MEU 17TMT2NA-DA50_0041.kwi 17TDT1NA-DA30_0041.kwi 17TDT1NA-DA35_0041.kwi Audio Plus DCU Camry, Camry HV 17TDT2NA-DA30_0041.kwi 17TDT2NA-DA35_0041.kwi Premium Audio Highlander, Highlander HV 12.3-in. Touch Screen Premium Audio MEU 17TMT2NA-DA50_0041.kwi DCU 17TDTENA-DA30_0041.kwi MEU 17TMTENA-DA50_0041.kwi Audio Plus 17TDT1NA-DA30_0041.kwi DCU Sequoia 17TDT2NA-DA30_0041.kwi MEU 17TMT2NA-DA50_0041.kwi DCU 17TDT2NA-DA30_0041.kwi MEU 17TMT2NA-DA50_0041.kwi DCU 17TDTENA-DA50_0041.kwi MEU 17TMTENA-DA53_0041.kwi DCU 17TDT2NA-DA55_0041.kwi MEU 17TMT2NA-DA50_0041.kwi Premium Audio Tundra Venza HV Sienna HV 12.3-in. Touch Screen Premium Audio Premium Audio MULTIMEDIA SOFTWARE FILE DOWNLOAD The multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped) from the zip file and saved directly to a blank USB flash drive. For USB flash drive requirements and download instructions, refer to TIS – Diagnostics – Reprogramming – Reference Documents – Multimedia Software Download Instructions. © 2020 Toyota Motor Sales, USA T-SB-0066-20 Rev2 June 26, 2020 Audio Head Unit Software Update (Panasonic) Software Update Procedure 1. Turn ON the ignition. 2. Press the Menu button on the radio faceplate, then select Setup. Figure 1. 3. Select General on the Setup screen. Figure 2. 4. Scroll down and select Software Update. Figure 3. © 2020 Toyota Motor Sales, USA Page 6 of 10 T-SB-0066-20 Rev2 June 26, 2020 Page 7 of 10 Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) Figure 4. 5. Verify that the software version is the same or earlier as indicated in the Introduction. 6. If the software needs to be updated, download the software from the Software Update Information section onto an empty USB flash drive. NOTE If the vehicle is turned OFF, repeat steps 1 – 4 to re-enter the Software Update screen. Figure 5. 7. Insert the prepared USB flash drive into the vehicle’s USB data port. 8. Verify that the NEW software is up to date on the Software Update screen. Table 1. Software Version Information AUDIO PLUS PREMIUM AUDIO TYPE CURRENT VERSION NEW VERSION CURRENT VERSION NEW VERSION Audio 1021 1007 1035 1047 1060 1065 1101 1122 1021 1007 1035 1047 1060 1065 1101 1122 1124 Navigation – – 1006 1030 1060 1110 1035 © 2020 Toyota Motor Sales, USA T-SB-0066-20 Rev2 June 26, 2020 Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 9. Press the Update Software button in the lower right-hand corner. Figure 6. 10. Select OK on the Software Update Detail screen. Figure 7. 11. Select Agree on the Terms of Service screen. Figure 8. © 2020 Toyota Motor Sales, USA Page 8 of 10 T-SB-0066-20 Rev2 June 26, 2020 Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 12. Select Yes on the “Would you like to start the software update?” pop-up. Figure 9. 13. Once the head unit begins installation, the update will take about 10 minutes. Figure 10. NOTE Do NOT turn OFF the engine or ACC BEFORE the software is ready for updating. Do NOT remove the USB flash drive out of the vehicle USB port before the software is ready for updating. 14. When “The software is ready for updating” screen appears, turn the engine OFF. Figure 11. © 2020 Toyota Motor Sales, USA Page 9 of 10 T-SB-0066-20 Rev2 June 26, 2020 Page 10 of 10 Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 15. Turn the ignition ON to complete the software update. 16. Once the software update is complete, remove the USB flash drive. 17. Perform steps 1 – 4 to verify that the software version matches the current Software Version Information table below. Figure 12. Table 2. Software Version Information AUDIO PLUS PREMIUM AUDIO TYPE CURRENT VERSION Audio 1122 Navigation – NEW VERSION – © 2020 Toyota Motor Sales, USA CURRENT VERSION 1122 1124 1110 1035 NEW VERSION –