WI21-003





WARRANTY DEPARTMENT
For questi ons, comments, or to subm it an inquiry, go to:
DTNAConnect > My Applications > WSC
Daimler Trucks North America
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4 09 0
Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers
 Direct Warranty Customers
 Sales Terms (DTR)
Western Star Dealers
 Export
 Used Product (DTR)
FCCC Dealers
 DDC Distributors
 Travel Centers of America/Petro:Lube
Thomas Built Bus Dealers
WARRANTY INFORMATION LETTER
No.
Release
Effective
WI21-003
01/25/2021
01/25/2021
Subject
Detroit Bearing Failures - Standard Diagnostic Times
 Overview
In an effort to improve repair efficiency in the service network and enhance the customer exp erien ce,
DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lo w er en d
bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagn os tic T imes
(SDTs), easy and difficult, which can be applied to repair orders.
 Labor
Operations
The tables below identify the SDTs, engine series, and labor hours. For additional rep air in f o rmation ,
refer to Technical Service letter 21TS-01, which is available at DTNAConnect > Detroit Service
Information > Service Info Page > Letter Archive > Detroit Bulletins.
Labor Code
SDT 101-035AE
Description
LOWER END BEARING FAILURE ANALYSIS (EASY)
Hours
2.4
Summary: New SDT for rod out of the block failures on GHG17, EURO V, and GEN 5 DD13, DD15, and
DD16 engines.
Includes time to read and complete these eight (8) chapters from the DD Platform Bearing Failure Guide
(DDC-SVC-MAN-0196): DD Platform Bearing Failure Guide Introduction, A Note on Warranty, Design of t he
Engine Lubrication System, Driver Questionnaire, Vehicle and Engine Inspection, Gathering and Interpreting
Electronic Information, Oil Filter and Oil Filter Standpipe Inspection, and Technician Checklist.
Note: Include or attach all results of bearing failure guide tasks in the claim for review.
Engine Series1
•
•
•
EA4 DD13 GHG17
EA5 DDE GEN 5 DD13
EA6 DDE DD13 EURO 5
Labor Code
SDT 101-035EE
•
•
EB5 DD15GHG17AT
EB6 DDE GEN 5 DD15
•
•
EC3 DD16 GHG17
EC4 DDE DD16 EURO 5
Description
LOWER END BEARING FAILURE ANALYSIS (DIFFICULT)
Hours
10.7
Summary: Review and complete the entire DD Platform Bearing Failure Guide (DDC-SVC-MAN-0196).
Includes all necessary steps to review, inspect, and determine the primary failed part (PFP) in a l ower end
bearing failure on a DD heavy duty engine.
Note: Include or attach all results of bearing failure guide tasks in the claim for review.
Engine Series1
•
•
•
•
•
1
EA1 DD13 EPA07
EA2 DD13 EPA10
EA3 DD13 GHG14
EA4 DD13 GHG17
EA5 DDE GEN 5 DD13
•
•
•
•
EA6 DDE DD13 EURO 5
EB1 DD15 EPA07
EB2 DD15 EPA10
EB6 DDE GEN 5 DD15
•
•
•
•
EC1 DD16 EPA10
EC2 DD16 GHG14
EC3 DD16 GHG17
EC4 DDE DD16 EURO 5
Applies to all chassis service models that can be equipped with the listed engines.
Any questions regarding SRTs may be submitted through the Warranty Support Center (WSC).
WARRANTY INFORMATION LETTER
Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Inform ation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No. : WI21-003
1 of 1
Daimler Trucks North America LLC is a Daimler company.
Revi sed: 1/22/21