SMB17-003P-2020-

Polestar 
Service and Parts Business
Service Manager Bulletin
TITLE:
Polestar 2 - Retailer PDS process
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
17
003P
Customer Service
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2020-12-15
2020-12-15
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Polestar 2 vehicles with a wholesale date of December 11, 2020 and later will no longer have their PDS
completed at the Port. Polestar 2 vehicles arriving at your Service Point from the port with a wholesale
date of December 11, 2020 or later will require the full PDS process. PDS1PS claims will automatically
be credited to the wholesale retailer. As a secondary check a good indication as to whether the PDS
has been performed on a vehicle is whether it has been removed from transport mode. Finally, a DCS
Vehicle Inquiry will also indicate if the PDS has been completed and paid.
The PDS2PS will require a claim be submitted by the retailing dealer once the vehicle has been
retailed.
The PDS2PS must be completed within 10 days+/- the customer handover. Refer to the PDS2PS
Claiming Instructions at the end of this document.
Figure 1. Transport Mode as displayed in the instrument cluster
Reference the PDS checklist on VIDA and the Retail Car Delivery Process – SMB 17-2021P on Nebula.
In addition to the information on the PDS checklist in VIDA, which shall always be the master list for
any PDS on a Polestar vehicle, we have created supplemental information in this bulletin to further
help the retailer to become familiar with certain aspects of the product and the expectations of
Polestar Automotive.
Produced and printed in the USA and available as an electronic document.
© Polestar 2020
Service Manager Bulletin 17-003P
As part of the PDS, the latest software should be downloaded into the vehicle, the vehicle should be
taken out of transport mode, and the service reminder should be market-adapted
You will notice that the amperage adjustment in the center screen should be matched to the output of
an AC charger but does not matter for DC fast charging.
As part of the PDS, always check the customer’s or business owner’s request for SoC (State of
Charge) in the high voltage battery.
Figure 2. Do not confuse HVB SoC and 12V batt SoC
DO NOT LET THIS VEHICLE GO IF YOU FIND THIS SCREEN AFTER PERFORMING SOFTWARE
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Service Manager Bulletin 17-003P
Performance Package – Suspension Settings
The Polestar 2 vehicles specified with the Performance Package have adjustable Öhlins dampers.
The global factory settings for these dampers is 8 clicks for the front dampers and 8 clicks on the rear
dampers. These settings have been market adapted for the US and Canadian markets to 12 clicks on
the front dampers and 12 clicks on the rear dampers to make a more comfortable ride on the North
American road surfaces. When checking the settings as part of the PDS process, please set to 12
and 12. As the ultimate setting is down to customer preference, please add a Suspension Settings
information card to each performance pack car at PDS. A batch of these cards has been sent to your
retailer by FedEx. See below for an example. Adjust settings per VIDA.
ONLY DRILL HOLES AND INSTALL THE FRONT LICENSE PLATE BRACKET
IF THE CUSTOMER’S STATE OF REGISTRATION REQUIRES A FRONT PLATE.
Figure 3. Placement of front license plate frame and hardware in right rear cargo area if the
customer’s state of registration does not require a front plate.
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Service Manager Bulletin 17-003P
Figure 4. Place charge cable under trunk floor. Wrap with velcro strap if it has one
Figure 5. Placement of Polestar screen cleaning cloth in center console cupholder
There are two different packages for MY 2021 Polestar 2; Pilot Plus and Performance.
Noted below are some of the differences.
The performance package has Öhlins dampers, gold seatbelts, tire valve stem caps, and brake
calipers, as well as 20” forged alloy wheels, and high gloss black roof segment.
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Service Manager Bulletin 17-003P
Figure 6. Gold seatbelt on Performance Package
Figure 7. Performance wheel with Brembo brakes and gold valve stem cap. Valve stem caps
should be added at PDS if not installed already
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Service Manager Bulletin 17-003P
Figure 8. Pilot plus wheel with standards brakes
Figure 9. Check toolkit for performance package
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Service Manager Bulletin 17-003P
Figure 10. Check toolkit for Pilot Plus
Figure 11. Jack is above toolkit, either package
PDS2PS Claiming Instructions:
The PDS2PS claim should only be submitted once the PDS software has been checked and updated
as required. This must be done +/- 10 days of the customer handover/retail date.
Long Form Claim
Claim Type: PDS2PS
CSC: XW
CC: 98
Main Op: 01711
Time: .5
Please note: The Polestar 2 – Temporary Retailer PDS Process (SMB 17-001P) and test drive are no
longer required for vehicles with a wholesale date of December 11, 2020 and later.
2020-12-15
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