09-019-17

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
09-019/17 - Fctry MESSAGE DISPLAYED AFTER INSTRUMENT
CLUSTER REPLACEMENT
Bulletin No.: 09-019/17
Last Issued: 05/24/2017
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red.
Previous TSBs: Date(s) Issued:
09-061/16
12/02/2016
APPLICABLE MODEL(S)/VINS
2016-2017 Mazda2 2016-2017 CX-3 2016-2017 CX-9
2014-2017 Mazda6 2017 CX-5
DESCRIPTION
After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer.
Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.
NOTE: The concern is applicable to Calsonic Kansei instrument clusters. Not all trim levels are affected.
Sample: Mazda2
Vehicles having this concern should have their vehicle repaired using the following procedure.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-019/17
Last Issued: 05/24/2017
REPAIR PROCEDURE
FACTORY MODE CANCELLATION PROCEDURE
1. Verify concern.
2. Remove the room fuse.
3. Use the back side of the key (A) to press the start button (B) to turn the ignition ON.
4. Press the start button (B) to turn the ignition OFF.
5. Install the room fuse.
6. Verify the Fctry message is no longer present.
ODOMETER SETTING SERVICE
Instrument cluster replacement requires an odometer updateto reflect the correct mileage at the time of
replacement.
Full odometer setting details are located on MX-Connect>Warranty>Reference>Odometer Setting Service.
1. Record vehicle mileage before removing the instrument cluster (repair order mileage).
2. Remove the instrument cluster. Refer to MGSS online INSTRUMENT CLUSTER
REMOVAL/INSTALLATION.
3. Complete the required SPECMOforms for odometer setting shipment:


SPECMO Unit Ship-In Form (completely filled-out)
RO/PO
4. Overnight the Instrument Cluster to SPECO and request the Fed-EX overnight return shipping to reduce
vehicle down time. SPECMO will complete the odometer setting within 24-48 hours upon receipt of the
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-019/17
Last Issued: 05/24/2017
Instrument Cluster.
5. Install the instrument cluster. Refer to MGSS online INSTRUMENT CLUSTER
REMOVAL/INSTALLATION.
WARRANTY INFORMATION
Non-Warrantable Sublet Claim Submission
Note:


Odometer setting service must be claimed as non-warrantable AWA or DSA.
From the time the dealer receives the new instrument cluster from the PDC and overnights to
SPECMO for odometer setting, the complete process can take 2-3 days. Therefore, dealers are
encouraged to provide an MCVP to the customer.
Symptom Code
99
Damage Code
99
Part Number Main Cause
Quantity
Operation Number
Labor Hours*
5555-SP-ECMO
0
YY784XRX
0.3 - sublet administration
Sublet Number
Invoice Number
Sublet Amount
Enter invoice amount
Authorization
DSA or DSM Authorization
Template ID
SPECMO
Note:


*Labor hours are for sublet administration. Do not use labor operation.
MM030XRX for sublet administration as the claim will reject.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.