Circular 37M9

Service Action
Code: 37M9
Subject
Release Date
Affected Vehicles
Exhaust Bracket
February 04, 2021
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
USA
2021
2021
2021
2021
RS6 AVANT
RS7
Vehicle
Count
20
24
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
An irregularity in the transmission case casting may cause incorrect seating of the exhaust
bracket connection. This can result in an uneven contact surface, and as a result the bolts for
the exhaust system bracket can become loose.
Install spacer washers to the exhaust bracket.
On or about February 04, 2021, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in February 2021. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2023. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal costs associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 1 of 8
Parts Information
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please
reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
01
Quantity
Part Number
P.O.C. Part Description
Ordering Method
1
N -011-670-26
Washer
Free Order
1
N -901-076-07
Washer
Free Order
2
N -106-720-01
Bolt
Free Order
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2021 Audi Group of America, Inc. All Rights Reserved.
February 2021
37M9 Page 2 of 8
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number
37M9
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark BOLT* as causal part
Do not claim wash/loaner under this action
01
LABOR
Labor Op
Time Units
Description
3427 42 99
80
Install new exhaust bracket hardware
PARTS
Quantity
Part Number
Description
2.00
N 10672001
BOLT*
1.00
N 01167026
WASHER
1.00
N 90107607
WASHER
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 3 of 8
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject:
Service Action 37M9 – Exhaust Bracket
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2021 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
An irregularity in the transmission case casting may cause incorrect seating of the
exhaust bracket connection. This can result in an uneven contact surface, and as a
result the bolts for the exhaust system bracket can become loose.
What will we do?
Your authorized Audi dealer will install spacer washers to the exhaust bracket. This
work will take about an hour to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 31,
2023. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 4 of 8
Repair Overview
•
Install spacer washers to the exhaust bracket.
NOTE
•
These repair instructions may differ from the labor operations and labor times listed in ELSA.
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
This procedure must be read in its entirety prior to performing the repair.
•
Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 5 of 8
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior to
completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 6 of 8
Section B – Repair Procedure
Remove subframe shield upper section:
•
Remove the screws .
•
Remove upper section of the shield <1>.
Install washers:
Part Number
Part Description
N -011-670-26
8.4 x 24 x 2 Washer
N -901-076-07
8.2 x 18 x 2 Washer
N -106-720-01
Bolt (x2)
•
Remove and discard bolts <1>.
•
Install new washers as shown  with
new bolts <1>.
•
Torque bolts <1> to 23 Nm.
•
Reinstall subframe shield upper section in the
reverse order of removal.
o
Torque bolts to 7 Nm.
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 7 of 8
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
•
Proceed to Section D
Item#: AUD4927ENG
Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP).
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2021 Audi of America, Inc. All Rights Reserved.
February 2021
37M9 Page 8 of 8