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From
Parts and Service Division
Subject
Request for Parts: 2010-2017 CR-Z, Insight & Odyssey Soft Brakes
10
2021
Expires on 02
24
2021
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group (formerly TRS)
Request for Parts: 2010-2017 CR-Z, Insight & Odyssey Soft Brakes
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2011-2016 CR-Zs, 2010-2014 Insights, & 2011-2017 Odysseys with a customer complaint of the brake
pedal feeling soft or spongy when depressed, almost reaching the floor. To better understand the cause of this condition, AHM would like to collect specific parts from the
vehicle prior to any repair attempts.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Soft brakes must be duplicated.
2. VSA Modulator Assy has not been previously replaced.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected].
TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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