23-034-20
Service Bulletin Details
Public Details for: 23-034-20
Active head restraint (ahr) inadvertent deployment - x91 warranty extension this bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat ahr that has inadvertently deployed. Customers may comment on t
- 2010 -
Models from 2010
2010 DODGE CARAVAN |
NUMBER: 23-034-20 GROUP: 23 - Body DATE: December 5, 2020 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. This bulletin supersedes Technical Service Bulletin (TSB) 23-030-20, date of issue November 06, 2020, which should be removed from your files. This is a complete revision and no asterisks have been used to highlight revisions. SUBJECT: Active Head Restraint (AHR) Inadvertent Deployment - X91 Warranty Extension OVERVIEW: This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. MODELS: 2010 (RT) Dodge Caravan/Town & Country NOTE: This bulletin applies to vehicles within the following markets/countries: North America, APAC, EMEA and LATAM. SYMPTOM/CONDITION: Customers may comment on the following: • The AHR is deployed on one or both front seats and will not reset. DIAGNOSIS: If the customer describes the symptom/condition listed, perform the Inspection Procedure. NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed. 23-034-20 -2- 1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) . Fig. 1 Normal Deployed Position - AHR Can Be Reset 1 2 3 4 5 - Striker Pin Correctly Attached To The Sled Bracket Latch Pawls Sled Sled Bracket With Pin Attached Tilt Clip Fig. 2 Deployed AHR Has Failed And Will Not Reset 1 - Sled Bracket Failed 2 - Striker Pin Fastened/Locked To Latch (Will Not Reset) -3- 23-034-20 2. Is the striker pin attached to the sled bracket (Fig. 1) ? • YES >>> This bulletin has been completed, use inspection LOP (23-20-48-9B) to close the bulletin. • NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair Procedure. PARTS REQUIRED: Fig. 3 Qty. (AR) (AR) Part No. 1TU691DVAA 1TF331S3AA (AR) (AR) (AR) 1TU691VSAA 1TF331DVAA 1TF331T1AA (AR) 1TU691S3AA Description Leather Trim Dk Slate/Lt Shale Active Head Restraint Lux Leather Trim Med Slate Gray/Lt Shale Active Head Restraint Leather Trim Dk Slate/Lt Shale Active Head Restraint Lux Leather Trim Dk Slate/Lt Shale Active Head Restraint Lux Leather Trim Med. Pebble Beige/Cream Active Head Restraint Leather Trim Dk Slate/Lt Shale Active Head Restraint NOTE: • Attention parts managers. Look up part numbers in StarParts and view pictures (media), in order to verify the correct color AHR needed by vehicle. • This service bulletin does not cover replacement of all AHRs. Only replace AHRs that have been deployed with broken and failed sled brackets. REPAIR PROCEDURE: 1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation. 2. Cycle the ignition ‘OFF’ then ‘ON’, after performing the AHR replacement to ensure there are no DTCs set. POLICY: Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage from in-service date warranty period for this repair. See Warranty Bulletins: U.S. D-20-21, Canada SAB 2020-30, International ID-20-31, Puerto Rico/Virgin Islands ID-20-30 and Mexico BG-36-20, for details associated with the warranty extension. 23-034-20 -4- TIME ALLOWANCE: Labor Operation No: 23-20-48-9B 23-20-48-9C 23-20-48-9D Description Amount Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Inspect One or Both (0 - Introduction) 0.2 Hrs. Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Replace One (0 - Introduction) Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Replace Both (0 - Introduction) 0.3 Hrs. FAILURE CODE: ZZ Skill Category Service Action 0.4 Hrs.