A9121752062386_1

PSS 91 MIB2+ High: radio stations sporadically cannot be changed
91 21 75 2062386/1 February 26, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6 allroad.
S6, S7,
SQ8, and
RS Q8
2020
All
MIB2+ High
A6, A7, A8,
Q7, SQ7,
and Q8
2019 – 2020
All
MIB2+ High
Q3
2019 - 2021
All
MIB2+ High
Condition
Customer states:
 After a certain amount of uptime of the MMI system, it is sporadically no longer possible to change radio
stations. While the new radio station is displayed selected on the screen, the audio from the previous station is
still playing.
Technical Background
A software malfunction causes the radio selection to become inoperable.
Production Solution
Not applicable.
Service
Short Term Workaround
 A reset of the MMI system temporarily fixes the problem.
1. Perform a reset of the MMI system by pressing and holding the On/Off button for at least 10 seconds until the
boot-up screen appears.
2. Explain the reboot procedure to the customer.
Page 1 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Explain to the customer that a permanent solution is forthcoming for the 4th quarter of 2021 and that no
repairs are necessary at this point. Do not replace any components for this condition since this will not
resolve the customer’s concern.
4. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Reboot the MMI system and explain the
procedure to the customer
9196 9999
5 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2062386/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2062386) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.