ITB18-023a

Classification:
Reference:
Date:
AN18-020a
ITB18-023a
February 10, 2021
2018 Q50, Q50 HYBRID, AND Q60;
POI DOES NOT DISPLAY AFTER VOICE MENU CALL
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
APPLIED VEHICLES: 2018 Q50 (V37)
2018 Q50 Hybrid (V37)
2018 Q60 (V37)
APPLIED SYSTEM:
Vehicles equipped with Telematics
IF YOU CONFIRM
Using the Infiniti InTouch Services Voice Menu,
Destination Assistance does not download Point Of
Interest (POI) successfully.
NOTE: The lower screen will then display the
error message in Figure 1.
Figure 1
ACTION
Manually configure MULTI AV using CONSULT-III plus (C-III plus).
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You
MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully
completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals
who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described
condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your
vehicle.
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SERVICE PROCEDURE
Configuration Procedure
IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized (updated) to the current date.
All C-III plus software updates (if any) have been installed.

The CONSULT PC is connected to the Internet (Wi-Fi or cable).
1.
Connect the plus VI to the vehicle.
2.
Connect the AC adapter to the CONSULT PC.
3.
Turn ON the CONSULT PC, and then open C-III plus.
4.
Press the vehicle’s power (“ignition”) switch twice without depressing the brake pedal.

The combination meter and gauges will illuminate.
NOTE: Make sure all accessories are turned OFF.
CAUTION: Do Not start the vehicle.
5.
After the plus VI is recognized, select Re/programming, Configuration.
NOTE: Make sure all applications other than C-III plus are closed.
Step 5: plus VI
is recognized
Step
5
Figure 2
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6.
Review all precautions, click in the Confirmed Instructions box, and then select Next.
Step
6
Step
6
Figure 3
7.
If the screen in Figure 4 appears, select Automatic Selection(VIN).

Wait for the Reading VIN screen to complete (picture not shown).
NOTE: Manual Selection(Vehicle Name) may be used instead of Automatic Selection(VIN).
Step
7
May be used
2018
Figure 4
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8.
Verify the vehicle’s identification number (VIN) matches the one in VIN or Chassis #, and then
select Confirm.
Step
8
xxxxxxx
2018
Step
8
Figure 5
9.
Select Confirm.
JN1AV7AR(*)(*)M XXXXXX
Step
9
Figure 6
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10.
Select MULTI AV.

Wait for system call to complete.
Step
10
Figure 7
11.
Select After ECU Replacement.
Step
11
Figure 8
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12.
Select Manual selection.
Step
12
Figure 9
13.
Select the correct vehicle options under Setting Value for the vehicle being configured.

Refer to the Electronic Service Manual (ESM), section DRIVER INFORMATION & MULTIMEDIA – AUDIO,
VISUAL & NAVIGATION SYSTEM – INFINITI INTOUCH – BASIC INSPECTION – CONFIGURATION
(DISPLAY CONTROL UNIT), to assist in confirming the vehicle’s configuration values.
14.
Confirm the setting values for the vehicle being configured are correct.
15.
Select Next.
Example
Turn the page for
additional options
Steps
13 & 14
Step
15
Figure 10
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16.
Verify TCU ID and TCU ID top four digits match (see page 8, Figure 14, and page 9, Figure 15):
a. On the vehicle’s upper display touch screen, select Settings.
Step
16a
Figure 11
b. Select InTouch Services.
Step
16b
Figure 12
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c. Select Unit ID Information.
Step
16c
Figure 13
d. Leave this screen displayed to reference the TCU ID number (first 4 digits).

The first 4 digits in Figure 14 should match the one shown in Figure 15.
Step 16d
Example
Figure 14
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17.
Select Next.
Confirm setting
values, including
TCU ID, are correct
Example
Step
17
Figure 15
18.
After the data transfer has completed, select End (picture not shown).
19.
Close the CONSULT PC.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
Perform Reconfiguration
(1)
PFP
(1)
OP CODE
RX6PAA
SYM
ZE
DIA
32
FRT
0.2
Reference the electronic parts catalog (FAST), and use the Display Control Assy (28387-*****) as the
Primary Failed Part (PFP).
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
June 29, 2018
ITB18-023
Original bulletin published
February 10, 2021
ITB18-023a
Classification number updated
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ITB18-023a