23-022-13
Service Bulletin Details
Public Details for: 23-022-13
Wet carpet at right and/or left front floor this bulletin involves inspecting and if necessary creating a drain hole in the foam at the lower cowl to allow water to drain. Wet carpet at right and/or left front floor.
- 2013 -
Models from 2013
2013 CHRYSLER TOWN AND COUNTRY |
2013 DODGE CARAVAN |
NUMBER: GROUP: DATE: 23-022-13 Body May 31, 2013 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC. SUBJECT: Wet Carpet At Right And/Or Left Front Floor OVERVIEW: This bulletin involves inspecting and if necessary creating a drain hole in the foam at the lower cowl to allow water to drain. MODELS: 2013 (RT) Caravan / Town and Country (Includes International Markets) NOTE: This bulletin applies to vehicles built on or after December 1, 2012 (MDH1201XX) and on or before February 17, 2013 (MDH0217XX). SYMPTOM/CONDITION: Wet carpet at right and/or left front floor. DIAGNOSIS: If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure. PARTS REQUIRED: Qty. Part No. Description 1 (AR) 6509288AA Clip, Cladding, Rear Sill REPAIR PROCEDURE: 1. Inspect the left and right front carpet near the cowl trim panel. Was either side wet? a. Yes>>> Proceed to Step #3. b. No>>> Proceed to Step #2. 2. Apply a steady flow of water at the cowl screen/fender/windshield area (Fig. 1) for 60 seconds and evaluate the kick panel area (Fig. 2). Did water begin to enter the vehicle? a. Yes>>> Reinstall the cowl trim panel. Refer to the detailed procedures available in DealerConnect> TechCONNECT under: Service info> 23-Body> Interior> Panel, Cowl Trim> Installation. Proceed to Step #3 . b. No>>> Continue further diagnosis, this bulletin does not apply. 23-022-13 -2- Fig. 1 Water Leak Test 1 - Water Hose 2 - Cowl Screen/Windshield/Fender Area Fig. 2 Front Floor 1 - Suspect Leak Area 2 - Right Front Door -3- 23-022-13 3. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT under: Service Info > 04- Vehicle Quick Reference > Hoisting > Standard Procedure > Hoisting. 4. Remove the front rear sill cladding clip on the left and right side (Fig. 3). Position the rear sill cladding to access the mounting hole (Fig. 4). Fig. 3 Right Rear Sill Cladding 1 - Front Of The Vehicle 2 - Front Rear Sill Cladding Clip 3 - Clip Removal Tool 23-022-13 -4- Fig. 4 Mounting Hole 1 - Mounting Hole 5. Insert a rod or screwdriver shown in (Fig. 5) that is 6mm (1/4”) in diameter and approximately 406.4mm (16”) long at a 30 degree angle to puncture the cowl foam. NOTE: The rod should be completely or near full submersion when it contacts the inner cowl panel. Fig. 5 Rod Orientation -5- 23-022-13 6. Remove the rod and replace the front rear cladding clip (p/n 6509288AA) and reinstall rear sill cladding on the left and right side. NOTE: Water will sufficiently drain through the mounting hole with new clip installed. 7. Lower vehicle and return to customer. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT under: Service Info > 04- Vehicle Quick Reference > Hoisting > Standard Procedure > Hoisting. POLICY: Reimbursable within the provisions of the warranty. TIME ALLOWANCE: Labor Operation No: Description Amount 23-50-01-9B Inspect Cowl Trim Floor Area Only (2 - Skilled) 23-50-01-9C Inspect and Puncture Driver and Passenger Side 0.3 Hrs. Cowl Foam (2 - Skilled) FAILURE CODE: ZZ Service Action 0.2 Hrs.