TJ35860.2.0-2021

Polestar 
Service and Parts Business
Technical Journal
TITLE:
PS2 - WPC (Wireless Phone Charger) not charging iPhone 12 models
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35860.2.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2021-02-02
2021-02-08
FUNC GROUP:
FUNC DESC:
3942
Mobile telephone
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Attachment
File Name
File Size
Reference Magnet array TJ 35860.jpg
0.0839 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
WPC= Wireless Phone Charger
If an iPhone 12 shows symptoms like intermittent or no charging when using the WPC, please see
instruction under “Service”.
CSC Customer Symptom Codes
Code
Description
7S
Cellular phone/Other cellular phone problems
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-2099
Plant
Chassis range
Struc Week
Range
0000001-0999999 202007-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Technical Journal 35860.2.0
SERVICE:
The symptom described in this journal has to do with the construction of the iPhone, not the WPC.
At this time there is no solution for this symptom. It is advised to recommend the customer use the
USB port(s) in the car to charge their phone.
A software solution for the WPC is currently being tested and is targeted for release 2021 Q2.
This TJ will be updated when a solution is available.
Warranty claim info:
No warranty claim accepted for a job related to this journal.
Additional information:
The WPC in the listed models has an improved foreign object detection (FOD) function which
detects the magnet array in the iPhone 12 models as an foreign object (please see attached picture).
The iPhone 12 models are not Qi certified (wireless charging standard) because the magnet array
interferes with the FOD in the charger units.
VST Operation Number
VEHICLE REPORT:
Not required
To view TJ attachment continue to next page. This TJ has one attachment.
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Technical Journal 35860.2.0
2021-02-08
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