Dealer 24FX
Service Bulletin Details
Public Details for: Dealer 24FX
In the event of a catalytic converter failure, which could negatively impact tailpipe emissions, existing diagnostics may not properly illuminate the check engine light (mil) due an error identified with rear o2 sensor monitoring. Additiona
Models from 2021
2021 VOLKSWAGEN GTI |
2021 VOLKSWAGEN JETTA |
Models from 2020
2020 VOLKSWAGEN GTI |
2020 VOLKSWAGEN JETTA |
Models from 2019
2019 VOLKSWAGEN GTI |
2019 VOLKSWAGEN JETTA |
VOLKSWAGEN DEALER COMMUNICATION Repair Available – Emissions Service Action 24FX / ECM Software This notice is for: Dealer Principal General Manager Sales Managers Date: Issue: Repair: Affected Vehicles Service Manager Parts Manager Service Consultant Warranty Administrator Technicians March 11, 2021 In the event of a catalytic converter failure, which could negatively impact tailpipe emissions, existing diagnostics may not properly illuminate the check engine light (MIL) due an error identified with Rear O2 Sensor monitoring. Additionally, under certain conditions, the engine may stall at low speeds (such as while the vehicle is slowing down or coming to a stop), or when the vehicle is already at a stop with the engine running. REPAIR AVAILABLE – March 12, 2021 / Update ECM Software See ELSA/ServiceNet for complete repair & claiming instructions Check both the daily Campaign Open Inventory report and OMD for affected vehicles in inventory. Verify OPEN status in ELSA on the day of repair. Repair every affected inventory vehicle before delivery to consumers. Parts Department: No parts needed; software update only. Country USA USA CAN CAN Beginning Model Year 2019 2019 2019 2019 Ending Model Year 2021 2021 2021 2021 Vehicle GOLF GTI JETTA GLI GOLF GTI JETTA GLI Vehicle Count 23,590 16,820 4,490 2,274 *Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid campaign inquiry & verification source. Notes: Schedule owner repairs immediately Owner mailing – March 2021 U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental may be covered under the Alternate Transportation Program. Please refer to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information and reimbursement details. Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the Volkswagen Service Loaner Program to determine loaner eligibility. Requirements for Emissions Campaigns Having Customer Notification (CALIFORNIA ONLY) The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissionsrelated campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Certificates can be ordered at no cost online via the Compliance Label Ordering portal. -END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require additional assistance. Direct press inquiries to Volkswagen Public Relations. Volkswagen Customer Protection 24FX_DLR_LAUNCH