A0121012054893_5

01 Engine oil level is too high, "Please reduce oil level" message in the instrument cluster
01 21 01 2054893/5 March 23, 2021. Supersedes Technical Service Bulletin Group 01 number 21-99 dated
March 2, 2021 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
S4
2017 - 2022
All
3.0 TFSI
A6, A7, A8,
and Q8
2019 - 2022
All
3.0 TFSI
S5, S5
Cabriolet,
S5
Sportback,
and SQ5
2018 - 2022
All
3.0 TFSI
Q7, A6
Avant, and
A6 allroad
2020 - 2022
All
3.0 TFSI
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised header (Added DKMB engine and model year)
4
03/02/2021
Revised header (Added model year)
Revised Warranty (Updated Labor Operation)
Revised Additional Information (Added references)
3
08/12/2020
Revised header (Added models)
Revised Condition (Added photo and updated information)
Revised Technical Background (Updated all)
Revised Service (Updated Steps)
Revised Warranty (Updated Labor Operations)
Revised Required Parts and Tools (Added table)
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Customer states:
 “Please reduce oil level” message is shown in
cluster or MMI (Figure 1).
Figure 1. Message in instrument cluster.
Technical Background
Due to stringent requirements to achieve high engine thermal efficiency, this condition can be seen when the
engine is rarely reaching its operating temperature and fuel evaporation out of the oil is not complete.
The customer’s frequent short trips, especially in cold weather climate could increase fuel dilution into the engine
oil.
This condition can be mostly avoided by letting the engine reach it’s fully stabilized operating temperature more
frequently.
Refer the customer to the owner’s manual under “Display and Operation -> Vehicle Functions” section for a
description of the normal operating temperature: “The engine has reached its operating temperature when the
engine oil temperature is between 176°F (80°C) and 248°F (120°C)”. Also refer to section Maintenance and care
>> Engine oil, for fuel dilution verbatim if necessary.
Production Solution
Not applicable.
Service
1. Verify actual oil level using T40178 according to the Elsa Repair Manual.
Note:
If the oil level is not found to be above maximum, this bulletin does not apply. Do not continue to step 2.
2. For first time visit for this concern:
 Please inform the customer that this condition is due to repetitive and extreme short distance driving. The
engine of the vehicle needs to be occasionally fully warmed up.
For example a 30min or longer highway drive or when the engine oil reaches 80°C or above will mostly
prevent this condition. Partial load, highway drive is preferable to reduce an eventual fuel dilution condition.
 Perform a courtesy one time oil + filter change on the vehicle according to ELSA Repair Manual.
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. For repeat customers:
 Please inform the customer to occasionally warm up their vehicle as stated above.
 Alternatively, perform an oil change under CAP/Goodwill.
Warranty
 110 up to 48 Months/50,000 Miles.
Claim Type:
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
1711
Damage Code:
0010
Labor Operations:
Perform oil change
1701 9999
70 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2054893/5
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
06M198405F
Oil Filter
01
See ETKA
Oil
See ETKA/ELSA
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Tool Number
Tool Description
VAS 6160/VAS 6150
VAS tester with the current version of ODIS
(Windows 10)
T40178B
Dipstick
Additional Information
More information on this system can be found in the following resources:
 Owner’s Manual: Display and Operation -> Vehicle Functions.
 Owner’s Manual: Maintenance and care >> Engine oil.
All part and service references provided in this TSB (2054893) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.