No. 07-21-2

Service Bulletin Details

Public Details for: No. 07-21-2

Technical information for how to deal with cracks in the clamping plate at the front of the roof transport system.


- 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -

Models from 2020
2020 PORSCHE MACAN
Models from 2019
2019 PORSCHE MACAN
Models from 2018
2018 PORSCHE MACAN
Models from 2017
2017 PORSCHE MACAN
Models from 2016
2016 PORSCHE MACAN
Models from 2015
2015 PORSCHE MACAN
Models from 2014
2014 PORSCHE MACAN 
Service
Technical Information
07/21
ENU
6692
6
Complaint - Cracks in the Clamping Plate at Front of Roof Transport System: Replace
Clamping Plates (07/21)
Model Line:
Macan (95B)
Model Year:
As of 2014 up to 2020
Equipment:
Roof rails, silver, plus cross members (I-no. 5W1)
Roof rails, black, plus cross members (I-no. 5W4)
Concerns:
Roof transport system
Information:
A creaking noise may be audible when mounting the front carrier of the roof transport system. Cracks
are found in either one or both clamping plates of the front carrier. These can occur due to a material fault
following mounting or only after a prolonged time.
Corrosion, frequent use and heavy loading of the roof transport system can promote the damage.
Action required: In the event of a complaint, always replace both clamping plates with a repair set.
Problem:
Cracks in clamping plate
AfterSales
Mar 2, 2021
Page 1 of 13
6
Service
6692
ENU
Technical Information
07/21
Required parts, materials and tools
Parts Info:
1
2
3
4
5
6
–
–
–
–
–
–
Part No.
Designation
Qty.
95B04480250
 Repair set
1 ea.
Overview of repair set
Clamping plate, front left (component is marked VL!) (1 ea.)
Clamping plate, front right (component is marked VR!) (1 ea.)
Pin (4 ea.)
Bolt (2 ea.)
Nut (2 ea.)
Square nut (2 ea.)
Information
Check that the repair set is complete before starting repairs.
Materials:
Required materials (usually already available at the Porsche dealer):
Part No.
00004330509
1) approx.
Mar 2, 2021
Page 2 of 13
Designation
– Use
 Lubricant - Krytox GPL 205
– Screws
5 grams/ 0.17 oz required per vehicle.
AfterSales
Qty.
57 g/ 2 oz tube 1)
Service
Technical Information
Tools:
•
•
•
•
•
•
07/21
ENU
6692
6
Pencil
Slotted screwdriver, (length approx. 15 cm/ 6 in)
Universal pliers
External hexagon socket-wrench insert, a/f 7
T shaped hexagon socket wrench, a/f 5
Plastic hammer
Preparatory work
Work Procedure: 1
Only required if the roof transport system is still mounted on the vehicle:
Remove the roof transport system, see Owner's Manual, section on: 'Roof transport system'.
Replacing roof transport system front clamping plates
Component overview
Overview of support leg
1
2
3
4
5
–
–
–
–
–
Cover (re-use)
Wire clip (re-use)
Support leg (re-use)
Clamping plate (replace)
Screw (replace)
AfterSales
Mar 2, 2021
Page 3 of 13
6
6
7
8
9
Service
6692
–
–
–
–
ENU
Technical Information
07/21
Washer (re-use)
Spring (re-use)
Square nut (replace)
Nut (replace)
Information
Only the clamping plates on the front carrier are replaced. Ensure that the part number is correct.
Roof transport system
Information
The procedure for removing and installing is described for one side as an example. The procedure for the
other side is practically identical.
Mar 2, 2021
Page 4 of 13
AfterSales
Service
Technical Information
Work Procedure: 1
2
07/21
ENU
6692
6
Mark installation position of support leg on cross
member  Markings on front carrier -1-.
1.1
Push the support leg  Markings on front
carrier -1-inwards as far as it will go on the
carrier and make a mark on the front carrier
 Markings on front carrier -2- using a
pencil.
1.2
Push the support leg  Markings on front
Markings on front carrier
carrier -1-outwards as far as it will go on the
carrier and make a mark on the front carrier  Markings on front carrier -2- using a pencil.
Unclip the cover  Overview of support leg -1- together with the wire clip  Overview of support
leg -2- from the support leg  Overview of support leg -3-.
Overview of support leg
3
Remove the pins  Pins -1-.
AfterSales
Mar 2, 2021
Page 5 of 13
6
Service
6692
ENU
Technical Information
07/21
Pins
4
3.1
Push the pins  Pins -1- downwards  Pins -arrow A- out of the front carrier  Pins -2using a slotted screwdriver.
3.2
Pull the pins  Pins -1- completely out of the front carrier  Pins -2- using pliers  Pins
-arrow B-.
Remove the support leg  Support leg -1- from the
front carrier  Support leg -2-.
Support leg
Mar 2, 2021
Page 6 of 13
AfterSales
Service
Technical Information
07/21
5
Remove and dispose of the nuts  Nut -1-.
6
Remove the clamping plate  Clamping plate to
support leg -1-.
ENU
6692
6
Nut
Clamping plate to support leg
6.1
Unscrew the screw  Clamping plate to support leg -2- and remove from the support leg
together with the clamping plate  Clamping plate to support leg -1-.
6.2
Dispose of the square nut  Clamping plate to support leg -3-.
6.3
Dispose of the clamping plate  Clamping plate to support leg -1- and screw  Clamping
plate to support leg -2-.
Information
The washer and spring must be re-used.
AfterSales
Mar 2, 2021
Page 7 of 13
6
Service
6692
ENU
7
Technical Information
07/21
Prepare the new clamping plate  Clamping
plate -1- for installation.
7.1
Clean the washer  Clamping plate -2- and
install it onto the new screw Clamping
plate -3-.
7.2
Install the clamping plate  Clamping plate
-1- onto the screw  Clamping plate -3-.
7.3
Install the spring  Clamping plate -4- onto
the screw  Clamping plate -3-.
Clamping plate
8
Grease the screw  Screw -1- in area  Screw
with lubricant - Krytox GPL 205 (Part No.
00004330509).
9
Install the clamping plate  Clamping plate to
support leg -1-.
Screw
Mar 2, 2021
Page 8 of 13
AfterSales
Service
Technical Information
07/21
ENU
6692
6
Clamping plate to support leg
9.1
Clamping plate  Clamping plate to support leg -1- Install the clamping plate  Clamping
plate to support leg -2- with the screw onto the support leg  Clamping plate to support leg
-4-.
9.2
Install the new square nut  Clamping plate to support leg -3- and screw in the screw 
Clamping plate to support leg -2-.
10 Install and tighten the new nut  Nut -1-.
11 Install the support leg  Support leg to front carrier
-1- onto the front carrier  Support leg to front
carrier -2- and push it on.
Information
The front edge of the support leg must be located
between the two previously applied markings.
Nut
AfterSales
Mar 2, 2021
Page 9 of 13
6
Service
6692
ENU
Technical Information
07/21
Support leg to front carrier
12 Insert new pins  Pins -1-.
Mar 2, 2021
Page 10 of 13
AfterSales
Service
Technical Information
07/21
ENU
6692
6
Pins
12.1
Install the pins  Pins -1- at the support leg  Pins -2-.
12.2
Drive in the pins  Pins -1- as far as they will go into the support leg  Pins -2- using a
plastic hammer.
13 Remove the markings using a suitable cleaning agent.
14
Clip the cover  Support leg -1- together with the wire clip  Support leg -2- into the support leg
 Support leg -3-.
AfterSales
Mar 2, 2021
Page 11 of 13
6
Service
6692
ENU
Technical Information
07/21
Support leg
Concluding work
Work Procedure: 1
Mount the roof transport system, see Owner's Manual, section on: 'Roof transport system'
Invoicing
For documentation and warranty invoicing, create a PRMS ticket with the following data after completing
the repair:
• Key word "Subsequent work, Macan roof carrier system"
• Vehicle identification number (VIN)
• Photos of the defective clamping plate
APOS
Labor operation
66924940
Reworking roof transport system
I No.
PQIS coding:
Location (FES5)
66920
Roof transport system
Damage type (SA4)
1500
cracked/broken
Mar 2, 2021
Page 12 of 13
AfterSales
Service
Technical Information
Parts Info:
References:
07/21
ENU
6692
Part No.
Designation
Qty.
95B04480250
Repair set
1 ea.
00004330509
Lubricant
approx. 5 grams/ 0.17 oz
6
Owner’s Manual, section on: 'Roof transport system'
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2021 Porsche Cars North America, Inc.
AfterSales
Mar 2, 2021
Page 13 of 13

© dot.report 2024

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.