CSR 509

210 Inverness Center Parkway
Birmingham, AL 35242
Telephone: 205-991-7733
Facsimile: 205-991-9993
www.altec.com
IMPORTANT ORIGINAL EQUIPMENT MANUFACTURER
RECALL
This notice applies to your vehicle. See attached serial number list.
NHTSA Safety, FMVSS Compliance, or Emissions Recall
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada
Motor Vehicle Safety Act.
Altec Industries, Inc. has been informed that a defect exists in a motor vehicle you possess that is equipped with
Altec equipment, based upon a notification from the Original Equipment Manufacturer (OEM) relating to
motor vehicle safety, compliance, or emissions.
Refer to the attached documentation that follows this letter. If you have additional questions, please contact
your Altec Account Manager. You may also contact the OEM using the contact information provided in the
attached recall notice.
For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the
safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for
the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or
retired the unit, please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a
copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We appreciate your assistance in following this action in the interest of your safety and continued satisfaction
with Altec products.
Thank you for your immediate attention on this important matter.
Altec Industries, Inc.
Midwest Operations
St. Joseph, MO.
CSR 509
Component/Supplier Recall
March 5, 2021
Units Affected: Certain 2021 model year Econoline Ford E-350 and E-450 equipped with a 7.3L
engine and a factory engine cover built between May 11, 2019 and November 13, 2020. (Please
verify that your unit serial number is affected by reviewing the attached list in this CSR or by accessing
your fleet on connect.altec.com/login)
Ford E-Series Engine Cover Thermal Management
Altec is committed to providing our customers reliable products from initial delivery throughout
the useful life of the machine.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in
your vehicle, with the VIN in the attached list.
Some of the affected vehicles may contain an engine cover with insulation on the underside of
the engine cover that does not fully extend to the perimeter of the engine cover as intended. As
a result, heat from the engine compartment can cause elevated temperatures on the passenger
compartment surface of the engine cover. Direct and continuous contact with certain areas of the
passenger compartment surface of the engine cover may cause burns to the skin of the driver or
front seat passenger.
Contact your authorized Ford dealer for an appointment to correct the condition as described in
the attached letter. The vehicle owner is responsible for making arrangements to have the work
completed.
Altec is not able to complete this repair. All work must be completed by an authorized Ford
dealer.
This repair is not covered under the Altec Warranty policy.
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Altec Use Only
0.0 hr
0.0 hr
None
Not Included
n/a
n/a
n/a
Parts Kit
N/A
Page 1 of 1
Part Number Qty Warranty
N/A		
N/A
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
February 2021
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S73 / NHTSA Recall 20V795
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of
service and support.
What is the issue?
On your vehicle, it may be possible that the engine cover insulation does not
fully extend to the perimeter of the factory engine cover. In addition, vehicles
built on a Ford chassis may have higher engine compartment temperatures
during certain idle conditions.
What is the risk?
This may result in elevated temperatures at certain areas of the engine
cover surface in the passenger compartment on both driver and passenger
sides. Direct and continuous contact with exposed skin at these locations
may cause skin irritation and/or a minor burn.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to reprogram the
Powertrain Control Module and if equipped, inspect the factory engine cover
to install thermal insulation patches if necessary, free of charge (parts and
labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Avoid direct contact with the lower portion of the engine cover, which is
located between the driver and front passenger seats
Copyright 2021 Ford Motor Company
What should you do?
(continued)
Please call your dealer without delay and request a service date for Recall
20S73. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed
a critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
Copyright 2021 Ford Motor Company
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V795.
Thank you for your attention to this important matter.
Ford Customer Service Division
Copyright 2021 Ford Motor Company
Ford Motor Company
Ford, División de Servicio al Cliente
P. O. Box 1904
Dearborn, Michigan 48121
Febrero 2021
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 20S73/Campaña 20V795 de la NHTSA
Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
Número de identificación del vehículo (VIN): 12345678901234567
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el aislamiento de la cubierta del motor de su vehículo no se
extienda completamente hasta el perímetro de la cubierta de fábrica del
motor. Adicionalmente, los vehículos fabricados sobre un chasis Ford
podrían presentar temperaturas más altas en el compartimiento del motor
durante determinadas condiciones en marcha mínima.
¿Qué riesgo existe?
Esto podría generar temperaturas elevadas en ciertas áreas de la superficie
de la cubierta del motor en el compartimiento de pasajeros tanto en el lado
del conductor como del pasajero. Si su piel permanece en contacto directo
y continuado en estas ubicaciones podría sufrir una irritación o una
quemadura menor.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reprogramar el
módulo de control del tren motriz y, si está equipado, a inspeccionar la
cubierta de fábrica del motor a fin de instalar parches de aislamiento
térmico, si fuera necesario, sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
Copyright 2021 Ford Motor Company
¿Qué debe hacer?
Evite el contacto directo con la parte inferior de la cubierta del motor, que se
encuentra entre los asientos del conductor y del pasajero delantero.
Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la Campaña 20S73. Proporcione el VIN a su distribuidor, el cual está
impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en
ciertos lugares, además de control de ciertas funciones en el vehículo
(bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado
para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos
tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el
envío de notificaciones al propietario conocido más reciente del registro.
Nuestros registros se basan principalmente en datos estatales y de
propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo
alguno, comuníquese con el Gerente de Servicio de su distribuidor para
solicitar ayuda.
Copyright 2021 Ford Motor Company
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Información a Clientes de flotas al 1-800-34FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo
atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra
dirección es fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo
razonable o sin cargo, le sugerimos que escriba al Administrador, National
Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E.,
Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de
seguridad vehicular al 1-888-327-4236 (TTY: 1 800 424 9153) o visite
safercar.gov. Referencia: Campaña de seguridad 20V795 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Copyright 2021 Ford Motor Company