21-01-027H

GROUP
NUMBER
CAMPAIGN
Technical Service Bulletin
SUBJECT:
DATE
21-01-027H
MODEL(S)
April, 2021
Kona Electric(OS EV)
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
 IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail
delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's “Vehicle
Information Screen (VIS)" via WEBDCS to identify open Campaigns.
Description: This service campaign provides information on how to set the maximum EV battery
charging level to 80% in the Energy Information screen of the radio head display to prevent excessive
battery heat during charging. Although outside charging is preferable, this setting is very important for
vehicles that are to be charged inside a building. The campaign requires taking photos by STUI or
attaching photo files to the WebDCS claim submission of both the Energy Information Screen and full
vehicle instrument cluster to show vehicle is in compliance.
IMPORTANT NOTES:
• All related open campaigns 196, T5V and T6C must be completed prior to this campaign.
• This is an interim action until battery can be replaced in the future by Recall campaign 200
when sufficient battery supply becomes available. Warn customer not to change back to
100% from the 80% setting until the battery is replaced in the future.
• This reduced charge level does not apply to any vehicle that has had the battery replaced already
by campaigns 196, 200, T5V, or 960.
• With the 80% Max charge level the vehicle range will be reduced about 20% (for example if
customer was getting 250 mile range they will experience ~200 miles after the 80% max level).
• Some DC chargers may indicate a vehicle or station communication error when charging stops at
80%, but these are normal effects and not a problem with either the vehicle or the station.
Applicable Vehicles:
• Certain 2019-2020 Kona Electric (OS EV)
Warranty Information:
Model
Op. Code
Operation
Op. Time
Kona Electric
Battery Max Charge
10D059R0
0.3 M/H
(OS EV)
Setting and Upload
NOTE 1: Submit Claim on Campaign Claim Entry Screen
Causal Part
Causal
Code
Nature
Code
37501-K4000
I11
ZZ3
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Service Procedure:
Setting the Max % Charge:
1.
Turn the vehicle ignition ON.
7-inch AVN Display
The starting point to select depends on the
type of AVN radio display found in the
vehicle.
The remaining instructions are similar
between both radio AVN.
10.25-inch AVN Display
2.
The Energy Information selection will display
the battery charge level and (DC/AC)
maximum charge percentage.
Select Energy Information.
NOTE: If both DC Charger and AC
Charger Max % Charge were already set to
80% by customer, then skip to page-4
directions to take photo record and submit
the Energy Information settings and
vehicle instrument cluster to HMA.
3.
Select DC Charger.
TSB #: 21-01-027H
Page 2 of 8
SUBJECT:
SUBJECT:
4.
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Press the minus (-) sign until the Max. %
Charge is reduced to 80%.
Select OK when set at 80%.
5.
Perform Steps 3-4 once more after selecting
the AC Charger and reduce it to 80%.
6.
The DC and AC Maximum Charge is
confirmed when both display 80%.
TSB #: 21-01-027H
Page 3 of 8
SUBJECT:
SUBJECT:
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Recording and Submitting Customer Vehicle Information to prove customer compliance to the
Max Charge settings at 80%:
Either of these 2 methods are to be used to record and submit the 2 photos:
A. STUI Camera capture by GDS Tablet
B. Camera photo files attached to the WebDCS claim.
(Refer to Hyundai Claims Processing Manual located in Hyundaidealer.com->Service tab>Documents Library->Warranty for procedure how to attach to the claim)
Both of the following screens are to be recorded by photo one after the other from the vehicle:
1. Energy Information Screen from the Radio head
2. Full Vehicle Instrument Cluster
The next 4 pages provide instructions to record and submit photos by STUI on GDS Tablet:
TSB #: 21-01-027H
Page 4 of 8
SUBJECT:
SUBJECT:
7.
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Connect VCI to the vehicle and launch STUI
on the GDS Tablet to connect VCI and auto
capture vehicle VIN.
NOTE: Confirm the correct VIN was
captured at the top of the screen. This is
important to ensure the claim can be paid
as the recordings will be found by VIN.
Then select the Camera function.
8.
Select Add New.
9.
Select Take a Photo.
TSB #: 21-01-027H
Page 5 of 8
SUBJECT:
SUBJECT:
10.
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Capture photo of the full Energy Information
Screen showing the DC/AC Charger settings
at 80% Max Charge.
Then select OK.
11.
Type in the comment field “Campaign P29”
Then select Save.
TSB #: 21-01-027H
Page 6 of 8
SUBJECT:
SUBJECT:
12.
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Confirms the VIN and photo recording.
Then select Submit.
13.
Repeat steps 8-11 capturing a photo of the
full vehicle instrument cluster.
Select Save.
TSB #: 21-01-027H
Page 7 of 8
SUBJECT:
SUBJECT:
14.
SETTING KONA ELECTRIC VEHICLE
MAXIMUM CHARGE LEVEL TO 80% (SERVICE CAMPAIGN P29)
Confirms the VIN and photo recording.
Then select Submit.
15.
Past submissions on the GDS tablet can be
confirmed by selecting Retrieve.
The past submissions can be viewed from
this screen.
TSB #: 21-01-027H
Page 8 of 8
SUBJECT: