SR-21-001
Service Bulletin Details
Public Details for: SR-21-001
This safety recall bulletin was sent to dealers to provide directions for inspection and repair of affected vehicles' crossmembers.
Models from 2015
2015 MITSUBISHI OUTLANDER SPORT |
Models from 2014
2014 MITSUBISHI OUTLANDER SPORT |
Models from 2013
2013 MITSUBISHI OUTLANDER SPORT |
Page 1 of 26 SUBJECT: CROSSMEMBER CORROSION - SAFETY RECALL CAMPAIGN No: SR-21-001 DATE: March 2021 MODEL: SEE BELOW CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER PURPOSE This bulletin provides directions for inspection and repair of affected vehicles' Crossmembers. BACKGROUND The inside and outside surfaces of the Front Crossmembers used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection. Should significant corrosion occur over time, a lower control arm could eventually become detached resulting in loss of vehicle control and a potential collision. AFFECTED VEHICLES Certain 2013 – 2015 Outlander Sport* *Currently or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. NOTE: If you encounter a vehicle which has excessive Crossmember corrosion, but is not covered under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions. Copyright 2021, Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). (5076) Page 2 of 26 SR-21-001 REQUIRED TOOLS, EQUIPMENT AND MATERIALS 1. Obtain necessary tools, equipment and materials. 2. Dealers that do not already have the Spray Gun, Regulator or Anti-Corrosion agents listed below, should order through their facing PDC. Page 3 of 26 SR-21-001 !! IMPORTANT !! Inspect consistency of the Anti-Corrosion Agent (P/N: MZ341024EX) before use. The consistency should be smooth and creamy. If the consistency is chunky (like cottage cheese) do not use and discard the product. ANTI-CORROSION AGENT SPRAY GUN PART #: MZ341024EX ANTI-CORROSION AGENT MZ321015 (Canada) ANTI-CORROSION AGENT MZ341023EX Reference Page 12 Reference Page 15 T99XXKXX01 Reference Page 17 Reference Page 22 Page 4 of 26 SR-21-001 FLOW CHART 2. Review flow chart Page 5 of 26 SR-21-001 INSPECTION PROCEDURE 3. Raise the vehicle on a lift. 4. Remove under cover clips and under cover. Page 6 of 26 SR-21-001 5. Inspection by punch testing. a. Prepare punch and hammer. b. Put the punch on the points shown below and strike the punch 5 times with the hammer. The punching point is located approximately 20mm from the weld and outward approximately 10mm from the pipe on the left and right sides, as shown below. c. If the Crossmember becomes perforated, please replace the Crossmember. NOTE: Crossmember removed from vehicle for illustration purposes. Wear safety glasses, respirator, and protective gloves when punching,removing rust and cleaning the Crossmember. 6. Clean the Crossmember and remove rust without removing the Crossmember from the vehicle. a. Remove any dirt, mud and water from outside and inside of the Crossmember by using compressed air. b. Remove loose rust and rust scales from the external surface of the Crossmember by using a scraper, chisel, or flathead screwdriver. Page 7 of 26 SR-21-001 c. Remove any remaining rust or dirt from the Crossmember by using a wire brush until thesurface is smooth and clean. d. Visually inspect the Crossmember during the rust removal process. If rust perforation isfound, proceed to the Crossmember replacement. NOTE: Crossmember removed from vehicle for illustration purposes only, in the photos below. %HIRUH %HIRUH $IWHU $IWHU Application of anti-corrosion agent to the inside of the Crossmember 1. When using MZ341023EX spray gun, prepare for internal application, as follows: a. Assemble the spray gun as illustrated below. b. Set zero-point of discharge and air adjustment knobs. c. Remove the cap of the container and fill the container with anti-corrosion agent. Attach the cap to the container. Page 8 of 26 SR-21-001 d. Attach the air regulator and hose to the gun. e. Adjust the discharge and the air adjustment knobs. f. Adjust the compressor air pressure. g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is injected from nozzle. Wear safety glasses when applying anti-corrosion agent. Page 9 of 26 SR-21-001 2. When using the T99XXKXX01 spray gun with MZ321015 (used in Canada), prepare for internal application, as follows: a. Assemble the spray gun as illustrated below. b. Set zero-point of discharge and air supply adjustment knob. c. Remove the cap on the gun container and fill with anti-corrosion agent. d. Attach the air regulator and hose to the gun. e. Adjust the discharge and fineness adjustment knob. f. Adjust compressor air pressure. g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is injected from nozzle. Page 10 of 26 SR-21-001 Wear safety glasses when applying anti-corrosion agent. 3. When using the T99XXKXX01 spray gun with MZ341024EX, prepare for internal application, as follows: a. Assemble the spray gun as illustrated below. b. Set zero-point of discharge and air supply adjustment knob. c. Remove the cap on the gun container and fill with anti-corrosion agent. d. Attach the air regulator and hose to the gun. e. Adjust the discharge and fineness adjustment knob. Page 11 of 26 SR-21-001 f. Adjust compressor air pressure. g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is injected from nozzle. Wear safety glasses when applying anti-corrosion agent. 4. Anti-corrosion agent internal application should be completed without removing the Crossmember from the vehicle. According to the respective vehicle model, insert the nozzle into each hole as shown below. Page 12 of 26 SR-21-001 13-15MY Outlander Sport Anti-Corrosion Agent Spray Gun MZ341024EX MZ321015 (used in Canada) MZ341023EX MZ341023EX Discharge adjustment ½ turn (in summer) knob to 4 turns (in winter) Air supply adjustment knob Spray Gun Discharge adjustment Setting knob T99XXKXX01 - 1 turn knob Air pressure (mm) Hole A, A' Spraying time (s) Hole B, B' 100 mm Spraying time (s) 10 seconds 25 mm (mm) Spraying time (s) 10 seconds Insert length of hose 25 mm (mm) Spraying time (s) 10 seconds Insert length of hose 180 mm (mm) Spraying time (s) Spraying time during removal 70 mm 10 seconds Insert length of hose Hole E, E' 180 10 seconds removal Hole D 2 and ¼ turns Until Anti-Corrosion agent leaks from the opening of the lower arm bracket Spraying time during Hole C, C' 1 turn 240 removal (mm) 3 turns 51 PSI (350 Kpa) in summer - to - 71 PSI (490 Kpa) in winter Spraying time during Insert length of hose 4 and ½ turns - Fineness adjustment Insert length of hose MZ321015 (used in Canada) MZ341024EX - 10 seconds 10 seconds Page 13 of 26 SR-21-001 When using the combination below: Anti-Corrosion Agent Spray Gun MZ341024EX MZ341023EX X X Nozzle should be inserted into the 7 holes identified: a. Spraying into the Hole A (RH) / A' (LH) • Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 240mm or 9.5 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. • Apply MZ341024EX by engaging the trigger fully at the position demonstrated below and confirm the MZ341024EX leaks out of the opening of the lower arm bracket. Continue spraying while removing the nozzle, which should take 10 seconds. Page 14 of 26 SR-21-001 b. Spraying into the Hole B (RH) / B' (LH) • Insert the nozzle through Hole B (B') in the direction shown below until it contacts the lower arm bracket (Insertion length: 100mm or 4 inches). Confirm that the nozzle has been fully inserted in the correction direction by looking in the clip insertion hole. • Apply MZ341024EX fully by engaging the trigger fully at this position for 10 seconds and continue spraying while removing the nozzle, which should take another 10 seconds. Page 15 of 26 SR-21-001 c. Spraying into the Hole C (RH) / C' (LH) and D • Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch). • Apply MZ341024EX fully by engaging the trigger fully and continue spraying while moving the nozzle in a circular motion for 10 seconds at each hole. On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent get on the inner surface of the weld nut; please remove by using a Universal Absorbent Pad. Page 16 of 26 SR-21-001 When using the combination below: Anti-Corrosion Agent Spray Gun MZ341024EX T99XXKXX01 X X Nozzle should be inserted into the 9 holes identified: d. Spraying into the Hole A (RH) / A' (LH) • Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 180mm or 7 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. • Apply MZ341024EX by engaging the trigger fully at the position demonstrated below and confirm the MZ341024EX leaks out of the opening of the lower arm bracket. Continue spraying while removing the nozzle, which should take 10 seconds. Page 17 of 26 SR-21-001 e. Spraying into the Hole A (RH) / A' (LH) • Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 70mm or 2.75 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. • Apply MZ341024EX by engaging the trigger fully at the position demonstrated below for 10 seconds and continue spraying while removing the nozzle, which should take 10 seconds. Page 18 of 26 SR-21-001 f. Spraying into the Hole C (RH) / C' (LH) and D • Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch). • Apply MZ321015 by engaging the trigger fully and spray for 10 secondsat this position. Page 19 of 26 SR-21-001 On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make surethe anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads. g. Spraying into the Hole E (RH) / E' (LH) • Insert the nozzle through the Hole E (E') in the direction shown below (Insertion length: 180 mm or 7 inches). • Apply MZ341024EX by engaging the trigger fully and spray for 10 seconds. Continue spraying while removing the nozzle, which should take 10 seconds. Page 20 of 26 SR-21-001 Page 21 of 26 SR-21-001 Application of anti-corrosion agent - MZ320800 - to the outside of the Crossmember. Wear safety glasses, respirator, and gloves when spraying MZ320800. 1. Masking: • 2. MZ320800 external application: • a. Mask rubber components such as suspension bushings, brake hoses, steering gear box boots/drive shaft boots, and exhaust pipe to prevent MZ320800 from coming into contact with these components. Without detaching the Crossmember from the vehicle, apply MZ320800 by positioning the nozzle 100 to 200 mm (or 4 to 8 inches) away from the Crossmember surface in the following order: • Step 1 Front surface • Step 2 Right surface • Step 3 Rear surface • Step 4 Left side surface • Step 5 bottom surface • Spray MZ320800 by moving the nozzle at a constant speed of 0.2m/second (or 8inches/second). Spray it 2 to 3 times, repeatedly Wear safety glasses, respirator, and gloves when spraying MZ320800. Step 1 - Front surface: • Mask steering gear box boots, drive shaft boots and exhaust pipe. Page 22 of 26 SR-21-001 b. Step 2 - Right side surface / Step 4 - Left side surface: • Mask suspension bushings, steering gear box boots, drive shaft boots, and brake hoses. Page 23 of 26 SR-21-001 c. Step 3 - Rear surface / Step 5 bottom surface: • Mask exhaust pipe. Page 24 of 26 SR-21-001 PARTS INFORMATION Use only the Genuine Mitsubishi Parts listed below: Part Number Part Description Quantity/Vehicle Comments MZ341024EX Anti-Corrosion Agent (Use with spray gun) 5 vehicles per bottle For inside of the Crossmember MZ320800 Anti-Corrosion Agent (Aerosol) 5 vehicles per can For outside of the Crossmember MW400273 Crossmember 1 For applicable replacement NOTE: Additional spray gun or air regulators may be purchased at dealer's expense. WARRANTY INFORMATION • For instances where the sub-frame fails and causes additional damage to unrelated parts; PRC submission is required. Dealers should submit photos and make direct contact to the Warranty Hotline for resolution.Ż Vehicles 2013-2015 Outlander Sport Campaign Operation Labor Time (hrs) C2101R01 0.9 Inspection & Application of Anti-RustAgents C2101R02 2.5 Inspection & Replacement of Crossmember Repair Description WARRANTY / RECALL CAMPAIGN CLAIM INFORMATION Enter all claims as claim type ‘C’ – Recall/Campaign Claims Please follow the campaign instructions below. Certain affected vehicles: 2013 – 2015 Outlander Sport* NOTE: Always check the Superscreen to verify vehicle involvement. A claim example for reference: Page 25 of 26 SR-21-001 LABOR AND PARTS There are only 2 possible repair scenarios for this campaign. 6FHQDULR Inspect = OK - then, still must apply the 2 anti-rust agents only. 6FHQDULR Inspect = applicable corrosion - replace Crossmember. Do not apply anti-rust agent. Each can of the anti-rust agents is enough to complete 5 vehicles. Thus, the dealer net price for each of the materials is priced at dealer net divided by 5 and will be reflected automatically whenentering the parts costs on the related recall campaign claim. Dealers will receive markup based on the per vehicle material prices. REPLACED PARTS 5HSODFHGSDUWVPXVWEHKHOGIRUDWOHDVWGD\VEH\RQGWKHUHFDOOFODLPSD\PHQWGDWHXQOHVVUHTXHVWHG WREHUHWXUQHGWR001$5HWXUQUHTXHVWHGSDUWVDV\RXZRXOGDQ\UHWXUQUHTXHVWHGZDUUDQW\UHSODFHG SDUW RENTAL CARS ,f there is a need to provide the owner with a rental car or to claim return freight charges, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen. Page 26 of 26 SR-21-001 This notice applies to your vehicle, _________________. Date: March, 2021 Dear FIRSTNAME LASTNAME, Mitsubishi Motors North America, Inc. (MMNA) has determined that a defect relating to motor vehicle safety exists in certain 2013 – 2015 Outlander Sport vehicles operated in states where road salt is used. The inside and outside surfaces of the front cross members used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection agent. If this occurs, the front lower control arms may detach. A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash. M PL Reason for notice: E This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the repair performed. When you bring your vehicle in, please show the dealer this letter. If you misplace this letter, the dealer will still perform this repair for your vehicle, free of charge. What your dealer will do: The dealer will inspect and apply anti-corrosion agents to the inside and outside of your vehicle’s cross member. If perforation(s) are found during inspection, the dealer will replace your vehicle’s cross member with a new one. How long will it take? The time needed for inspection and application of anti-corrosion agents is approximately 1.5 hrs. If perforation(s) are found during the inspection, the repair could take up to 4 hrs. The dealer may need your vehicle for a longer period of time, but every effort will be made to minimize your inconvenience. If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) SA If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37068 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2101R