V6921012062929_1
Service Bulletin Details
Public Details for: V6921012062929_1
Correction for noise steering column when rotating steering wheel.
Models from 2021
| 2021 VOLKSWAGEN TIGUAN |
Models from 2020
| 2020 VOLKSWAGEN TIGUAN |
Technical Service Bulletin 69-21-01 – Friction Related Click or Pop Noise from Steering Column Transaction No: 2062929/1 Release date: 4/7/2021 Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Tiguan 2020-2021 All All AX_LM000001 AX_MM077885 Revision Table Instance Number Published Date Version Number 2062929/1 4/7/21 69-20-01 Reason For Update Original publication. Friction, popping, clicking noises from steering column when turning / maneuvering steering wheel. Technical Background The repair will consist of a component inspection and adding a lubricant to specific areas between the steering wheel and airbag. Production Solution Modified lubrication process during assembly beginning with VIN: AX_MM077886. Service Note: Be sure to observe all airbag handling cautions, warnings, notes and tips before beginning repairs. See repair manual group 69 in Elsa. Page 1 of 5 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 69-21-01 – Friction Related Click or Pop Noise from Steering Column Transaction No: 2062929/1 Release date: 4/7/2021 Remove the airbag. See repair manual group 69 in Elsa. Remove the upper steering column cover using trim wedge tool -3409-. See repair manual group 68 in Elsa. Figure 1: Upper steering column cover (2) Inspect the installation of the Steering Column Electronics Control Module -J527- (steering column combination switch) at the steering column upper housing. Figure 2: Page 2 of 5 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 69-21-01 – Friction Related Click or Pop Noise from Steering Column Transaction No: 2062929/1 Release date: 4/7/2021 The -J527- must be engaged in the column slots, NOT resting on top of the slots. If the Steering Column Electronics Control Module -J527- is improperly seated, reinstall the -J527-. See repair manual group 94 in Elsa. Install upper steering column cover. Figure 3: Switch retaining tabs on column Apply lubricant G 052 172 M2 to the 6 spring packs on the steering wheel (steering wheel removed for clarity). Note: Care must be taken not to get the lubricant on the 3 actuating arms of the horn contacts. Install airbag. See repair manual group 69 in Elsa. Figure 4: Lubricate spring packs Page 3 of 5 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 69-21-01 – Friction Related Click or Pop Noise from Steering Column Transaction No: 2062929/1 Release date: 4/7/2021 Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Tiguan 2020-2021 All Trans. Code(s) VIN Range From All AX_LM000001 VIN Range To AX_MM077885 SAGA Coding Claim Type: Use applicable Claim Type 1) Service Number: 6958 Damage Code HST Damage Location (Depends on Service No.) -- Use applicable when indicated in Elsa (L/R) 0020 WWO 2) Tiguan Parts Manufacturer Labor Operation 3) : Remove and install airbag 69 58 19 00 = see Elsa for latest time units. Labor Operation 3) : Remove and install upper steering 70 11 19 00 = see Elsa for latest time units. column cover Labor Operation 3) : Inspect Steering Column Electronics Control Module installation (no further action required) 94 50 01 99 = 10TU Labor Operation 3) : Remove and reinstall Steering Column Electronics Control Module (as required) 94 49 19 50 = see Elsa for latest time units. Labor Operation 3) : Lubricate steering wheel spring packs 48 10 41 99 = 10TU Causal Part: Select Labor Operation 48 10 41 99 Outside Material: Lubricant Part No: G 052 172 M2 $4.00 (1 can repairs 10 vehicles) Diagnostic Time 4) GFF Time expenditure 01500000 = Actual GFF print out YES Road Test 01210004 = 10 TU YES Page 4 of 5 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 69-21-01 – Friction Related Click or Pop Noise from Steering Column Technical Diagnosis Transaction No: 2062929/1 Release date: 4/7/2021 01320000 = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2062929” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only. 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Required Parts and Tools Part No: Part Description Quantity G 052 172 M2 Lubricant 1 (repairs 10 vehicles) Part numbers are accurate at time of publication. Always refer to ETKA for the latest part information. Tool Description Tool No: 3409 Trim Wedge Tool Obtained locally 5mm-6mm pin punch Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 5 © 2021 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.