PI2103_DP

April 19, 2021
Attention:
All Kia Dealer Principals
Kia is conducting a Product Improvement Campaign to perform a software update to the Engine Control Unit (ECU)
to protect the engine from excessive connecting rod bearing damage on some 2011-2013 MY Kia Sportage vehicles
equipped with 2.4-liter engines, manufactured from May 6, 2010 through October 7, 2013.
Kia has developed a Knock Sensor Detection System (KSDS) that detects vibrations indicating the onset of
excessive connecting rod bearing wear. The KSDS is designed to alert the driver at an early stage of bearing wear
before the occurrence of severe engine damage, including engine failure. If vibrations caused by bearing wear start
to occur, the Malfunction Indicator Lamp (MIL)
Home Mode.
will blink continously, and the vehicle will be placed in Limp
What Will Kia Do?
Kia will perform the software update on the Engine Control Unit (“ECU”) to protect the engine from excessive
connecting rod bearing damage. Upon completion of the KSDS software update, Kia will warrant any engine long
block assembly repairs needed due to connecting rod bearing damage for 15 years/150,000 miles starting from the
first date of service, whichever occurs first, for both new and used vehicle owners.
The Technical Service Bulletin that provides vehicle repair procedures, affected VIN production range, and warranty
claim information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com and the
campaign documents will be posted on kdealer.com in the week of April 19, 2021.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this Product
Improvement Campaign to ensure proper responses to customer inquiries and requests to have the campaign
performed on their vehicles. Kia will notify owners on April 21, 2021.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the
Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information
and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out
work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty
claim information. Kia dealers may use such owner information for the sole purpose of conducting and performing
this product improvement campaign, and for no other purpose.
Your prompt attention in completing this repair is appreciated. If you have any questions, please contact your Kia
District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
PI2103