LTB01108NAS1

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LT B 0 1 1 0 8 N A S 1
TECHNICAL BULLETIN
16 OCT 2017
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.
I N F O R M AT I O N
SECTION:
415-01: Information and Entertainment Systems
S U B J E C T/ C O N C E R N :
InControl® Touch Pro™ Features May Not Function As Expected; Phase 3.0 Update
AFFECTED VEHICLE RANGE:
MODEL:
Discovery Sport (LC)
MODEL
YEAR:
2017 Onwards
VIN:
634012
Onwards
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ASSEMBLY
PLANT:
Halewood
APPLICABILITY:
Vehicles With: InControl Touch
Pro
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MODEL:
MODEL
YEAR:
VIN:
ASSEMBLY
PLANT:
APPLICABILITY:
Range Rover Evoque
(LV)
2016 Onwards
166843
Onwards
Halewood
Vehicles With: InControl Touch
Pro
Range Rover Sport
(LW)
2017 Onwards
666892
Onwards
Solihull
Vehicles With: InControl Touch
Pro
Range Rover Sport
(LW)
2017 Onwards
124031
Onwards
Solihull
Vehicles With: InControl Touch
Pro
Range Rover (LG)
2017 Onwards
320324
Onwards
Solihull
Vehicles With: InControl Touch
Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar
Land Rover has developed a software upgrade designed to enhance/introduce the following features
and functions:
• Introduction of text message capability to the InControl® Touch Pro™ system.
• Navigation screen supports switching between 'Night' and 'Day' mode.
• User able to synchronize the locations between the InControl Application (ICA) and the vehicle
navigation system.
• Improved Bluetooth® connectivity.
• 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting
reverse (R).
• Screen blank when restarting the vehicle after an immediate shut-down.
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CAUSE:
These may be caused by a software Issue.
NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
ACTION:
Should a Customer express concern, follow the appropriate Diagnostic Procedure -- 'A' or 'B' -- below.
PA RTS :
No Parts Required
TOOLS:


Jaguar Land
Rover-approved
Midtronics battery
power supply

Jaguar Land
Rover-approved
diagnostic tool
with latest SDD
software,
Calibration File,
and InControl©
Touch Pro™
Software

Jaguar Land
Rover-approved
diagnostic tool
with latest
PATHFINDER
software
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DTSE9G2/32GB
Jaguar Land
Rover-approved
USB memory
device
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WARRANT Y:
NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest
repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero
DESCRIPTION
InControl Touch Pro - Software Update - Phase 2.5 To
Phase 3.0
SRO
87.01.50
TIME
(HOURS)
2.5
CONDITION
CODE
42
CAUSAL
PART
LR091126
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC PROCEDURE 'A': SDD
This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with Symptom Driven Diagnostics (SDD).
CAUTION:
Vehicle must have Phase 2.5 update already installed. The Phase 3.0 update will be blocked if
Phase 2.5 has not been installed when completing the following steps. Refer to Technical
Bulletin LTB01009NAS for Phase 2.5 update details.
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NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Please inform customers that any contacts previously stored in the navigation system
(not phone contacts) will need to be entered again upon completion.
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.
1
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic tool is connected to the
internet at least once every 24 hours.
This procedure requires DVD151.00, Calibration File 278, InControl Touch Pro
Software 005.02, and the Vehicle Communication Interface (VCI) on the latest level as
per VCI Update Instructions available on TOPIx.
If a DA VCI device is used for the update, it MUST be on a firmware level of 63 or
later.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF' during this transfer which is normal – do not touch the
Start/Stop button unless instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen
with the ignition 'ON'. If not (i.e. the display screens show the leaper or the front
screen is blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle.
Switch the ignition 'ON' and check the display screens again.
When downloading, it is critical NOT to disturb the Data Link Connector (DLC)
connection. Any interruption in connection between VCI and the DLC connection will
result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved battery support unit.
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CAUTION:
Disconnect all customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the Jaguar Land Rover-approved
diagnostic tool and commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land Rover-approved
diagnostic tool, reconnect the customer USB devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify the
vehicle, and initiating the data collect sequence.
NOTE:
The Phase 3.0 update is not applicable to the vehicles with the following: Rear Seat
Entertainment (RSE), Rear Seat Massage, and/or SVR models.
4
CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic tool will
transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic tool may prompt 'No Update Required'
in the software resolution screen; however, this software does require updating;
select the green 'tick' (✓) to continue the download.
NOTE:
The infotainment screen display will go blank or change color during this update. This is
normal behavior and is to be expected when the software is being updated in the
InControl Touch Pro control module.
If the hyperlink is not available, the application can be found as follows:
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1 Select the Diagnosis Session Type.
2 Select the following symptom:
Electrical - Information and entertainment system - Entertainment system
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to phase 3:
InControl Touch Pro option.
5
NOTES:
This application will begin and the InControl Touch Pro Health Check will display onscreen. The InControl Touch Pro Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition
being identified by the InControl Touch Pro Health Check, follow the on-screen
instructions to rectify the failure condition and then retry the application. The
application will not continue until all conditions are correct - all InControl Touch Pro
Health Check failure conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic tool is formatting the USB memory
device and copying over the Phase 3.0 package to the USB memory device, the tool
will finish and advise the technician to install the USB memory device into the
vehicle’s socket. The vehicle’s ignition must be ON, and the IMC must be ON and
fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved
USB memory device into the diagnostic tool. Do as instructed before proceeding.
6
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic tool to the vehicle.
7
Transfer the USB memory device into the vehicle before proceeding on the Jaguar Land
Rover-approved diagnostic tool.
If the Jaguar Land Rover-approved diagnostic tool displays an error, refer to the
TROUBLESHOOTING section and perform the relevant action to complete the
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update.
8
Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.
9
Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle touchscreen.
2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to
delete everything one by one.
When all tasks are complete, go to the next Step.
10
Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
When all tasks are complete, go to the next Step.
11
If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
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2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
When all tasks are complete, go to the next Step.
12
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.
13
Disconnect the diagnostic tool, battery support unit, and USB memory device from the
vehicle.
14
Turn off the vehicle for a minimum of 10 minutes, to allow the vehicle modules to shut down.
TROUBLESHOOTING:
• In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic tool can identify an error if the InControl
Touch Pro is unable to complete the required process.
• If an error is displayed, refer to the table below and complete the appropriate Action.
ERROR CODE
CONCERN
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ACTION REQUIRED
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ERROR CODE
CONCERN
21 Communication
error
Busy or no response
from the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl Touch Pro'
application again.
06 - Media not
found
USB memory device
not found in the
vehicle.
NOTE:
The Jaguar Land Rover-approved diagnostic tool will prompt the
user to swap the USB memory device to the adjacent USB port in the
event that the module is unable to read the USB memory device.
When this action is completed and the green 'tick' (✓) selected, the
module will attempt to continue the application using the adjacent
USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB memory
device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device concern
or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub, connector,
or cable issue)
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ERROR CODE
02 - File not
found
LTB01108NAS1 - InControl® Touch Pro™ Features May Not Function As Expected; Phase 3.0 Update | TOPIx
CONCERN
File required by the
module has not been
found on the USB
memory device due
to file transfer issue.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic tool will prompt the
user to swap the USB memory device to the adjacent USB port in the
event that the module is unable to read the USB memory device.
When this action is completed and the green 'tick' (✓) selected, the
module will attempt to continue the application using the adjacent
USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl Touch Pro'
application again using the USB memory device.
4. If the error code '02 - File not found' is displayed again, further checks
will be required to determine if it is a USB memory device concern or a
vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub, connector,
or cable issue)
01 - General
Failure
Module concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a Technical Assistance (TA) request titled '01 General Failure
Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
0A - Invalid
signature
CONCERN
Corrupted NGI
software files on the
Jaguar Land Roverapproved diagnostic
tool or USB memory
device.
ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Complete the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved diagnostic
tool and use a different Jaguar Land Rover-approved USB memory
device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic tool has a corrupt file installed
and the diagnostic tool would require F2 recovery procedure and another
Jaguar Land Rover-approved diagnostic tool should be used to complete
the update.
Module
recovery in
progress (30
minute process)
The software
download has failed
and the module is
recovering to a
previous level.
Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Complete the 'Configure existing module - InControl Touch Pro'
application again.
1
NOTE:
In the event that an error is displayed which is not listed in the above table, then select
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a Technical Assistance (TA) request in the following instances:
If the software update fails due to an error listed in the TROUBLESHOOTING
table and the recommended actions do not resolve the concern.
If the software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical Bulletin/Service Action
number related to the software update. State the error and actions completed and attach the relevant
session file to the TA.
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Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to complete the F2 Recovery procedure to the Jaguar
Land Rover-approved diagnostic tool.
D I A G N O S T I C P R O C E D U R E ' B ' : P AT H F I N D E R
This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with PATHFINDER.
NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Please inform customers that any contacts previously stored in the navigation system
(not phone contacts) will need to be entered again upon completion.
This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.
1
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected
to the internet at least once every 24 hours.
This procedure requires Pathfinder version 105 loaded or a later version.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF' during this transfer which is normal – do not touch the
Start/Stop button unless instructed to do so.
Before commencing, make sure that the Infotainment screens display the 'Home'
screen with the ignition ‘ON’. If not (i.e the display screens show the Jaguar logo or
the front screen is blank), lock the vehicle and leave for 5 minutes, then unlock the
vehicle. Switch the ignition ‘ON’ and check the display screens again.
When downloading, it is critical NOT to disturb the Data Link Connector (DLC)
connection. Any interruption in connection between VCI and the DLC connection will
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result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
2
CAUTION:
Disconnect all customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the Jaguar Land Rover-approved
diagnostic tool and commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land Rover-approved
diagnostic tool, reconnect the customer USB devices back to their original location.
NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER
version 105 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Infotainment Master Controller [IMC].
6
Select ECU Functions.
7
Select Update to Phase 3.0 – InControl Touch Pro.
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NOTES:
When the Jaguar Land Rover-approved diagnostic tool is formatting the USB memory
device and copying over the Phase 3.0 package to the USB memory device, the tool
will finish and advise the technician to install the USB memory device into the
vehicle’s socket. The vehicle’s ignition must be ON, and the IMC must be ON and
fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Roverapproved USB memory device into the Jaguar Land Rover-approved diagnostic tool.
Do as instructed before proceeding.
Follow all on-screen instructions until prompted to transfer the Jaguar Land Rover-approved
USB memory device from the Jaguar Land Rover-approved diagnostic equipment to the
vehicle.
9
Transfer the Jaguar Land Rover-approved USB memory device into the vehicle before
proceeding on the Jaguar Land Rover-approved diagnostic tool.
10
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
11
Follow all on-screen instructions until the application completes successfully.
12
Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
When all tasks are complete, go to the next Step.
13
Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.
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2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to
delete everything one by one.
When all tasks are complete, go to the next Step.
14
Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
When all tasks are complete, go to the next Step.
15
If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
When all tasks are complete, go to the next Step.
16
Exit the current session.
1 Select the Session tab.
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2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
When all tasks are complete, go to the next Step.
17
Disconnect the diagnostic tool, battery support unit, and USB memory device from the
vehicle.
18
Turn off the vehicle for a minimum of 10 minutes, to allow the vehicle modules to shut down.
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