Q642NAS3

11/1/2017
Q642NAS3 - Service Action: Telematics Control Module (TCU) Software Update | TOPIx
Q642NAS3
TECHNICAL BULLETIN
20 OCT 2017
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.
I N F O R M AT I O N
Changes are highlighted in blue
SECTION:
415-01: Information and Entertainment System
S U B J E C T/ C O N C E R N :
Service Action: Telematic Control Module (TCU) Software Update
AFFECTED VEHICLE RANGE:
MODEL:
Discovery Sport (LC)
MODEL YEAR:
2016-2017
VIN:
632540-641822
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ASSEMBLY PLANT:
APPLICABILITY:
Halewood
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
Range Rover Evoque (LV)
2016-2017
102994-174251
Halewood
Range Rover Evoque (LV)
2017
169419-175753
Halewood
Range Rover Sport (LW)
2016
597239
Solihull
Range Rover Sport (LW)
2016
101232-108665
Solihull
Range Rover Sport (LW)
2016
659255-662259
Solihull
Range Rover (LG)
2016
300274-308454
Solihull
APPLICABILITY:
Folding Top
MARKETS:
NAS
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been
manufactured away from process and the Telematics Control Module (TCU) security key was not
subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then
reconnect after 3 minutes, with this cycle then repeating.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in
this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery
Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.
PA RTS :
No parts required.
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SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest SDD software and Calibration File
WARRANT Y:
NOTE:
Check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option
Code. SRO and parts information is included for information only. The Option Code(s) that allows for
the drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop
for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31
December 2018 closure date must be submitted or payment within 30 calendar days of completion of
the repair.
PROGRAM
CODE
OPTION
CODE
Q642
E
DESCRIPTION
Telematics Control Unit
Module - Configure Existing
Module
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SRO
86.91.11
TIME
(HOURS)
PARTS/SUNDRY
CODE
QTY./VALUE
0.50
-
-
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PROGRAM
CODE
OPTION
CODE
Q642
F
DESCRIPTION
Telematics Control Unit
Module - Configure Existing
Module
Drive in/drive out
SRO
86.91.11
02.02.02
TIME
(HOURS)
PARTS/SUNDRY
CODE
QTY./VALUE
0.50
0.20
-
-
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE: SDD
This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with Symptom Driven Diagnostics (SDD).
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be carried out; failure to perform these steps may cause
damage to vehicle control modules.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
1 If required, remove the transit relay.
2
NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD151.00 v.278
(or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the
vehicle and initiating the data collect sequence.
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1 If the vehicle is not in Transit mode, go to the next Step.
2 If the vehicle is in Transit mode, set the vehicle to Normal operation mode.
4
If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.
3 Select the following:
4 Run and close the Datalogger tool to reveal the Extras tab.
5 Select the Extras tab.
6 Select Run to perform the 'Configure existing module - Key/certificate recovery'
option.
Follow all on-screen instructions until the application completes successfully.
7 When all tasks are complete, go to the next Step.
5
Exit the current session.
1 If necessary, set the vehicle to 'Transit mode'.
2 Select the Session tab.
3 Select the Close session option.
6
Disconnect the diagnostic tool and battery support unit from the vehicle.
1 If required, install the transit relay.
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