SGI17-48

SERVICE ACTION N117: REAR WHEEL UPPER
CONTROL ARMS - INCORRECT FIXINGS INSTALLED
30-OCT-17
NO.: SGI17-48
SEC.: GENERAL
INFORMATION
SERVICE BULLETIN
MKT.: CAN / USA
DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle
Range which have been manufactured with incorrect rear suspension left and right upper control arm bolts.
AFFECTED VEHICLE RANGE
Discovery (L462)
Model Year: .............. 2017
VIN: .............................. 033275-033829
Range Rover Sport (L494)
Model Year: .............. 2017
VIN: .............................. 166117-166581
Range Rover (L405)
Model Year: .............. 2017
VIN: .............................. 366311-366824
Visit the Land Rover InfoTrail website for a list of affected unsold vehicles (as of 30 October 2017).
SERVICE PROGRAM / REWORK ACTION
Retailers will replace the rear suspension left and right upper control arm outer or inner and outer bolts. There will
be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N117NAS, Service Action: Rear Wheel Upper Control Arms - Incorrect Fixings Installed,
for detailed repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
DESCRIPTION
PART NO. / SUNDRY CODE*
QTY. / VALUE
EXPECTED % OF VEHICLES
REQUIRING PART
Bolt - Upper control arm Vehicles with aluminum rear
subframe
FC114206
4
100
Bolt - Upper control arm Vehicles with steel rear
subframe
FC114206
2
100
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 October 2019
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
N117
B
N117
C
N117
D
N117
E
DESCRIPTION
Rear Suspension - Upper arm - Both sides
- Renew fixings
Rear Suspension - Upper arm - Both sides
- Renew fixings
Drive In/Drive Out
Rear Suspension - Upper arm - Both sides
- Renew outer fixings
Rear Suspension - Upper arm - Both sides
- Renew outer fixings
Drive In/Drive Out
Normal Warranty policies and procedures apply.
SRO
TIME
(HOURS)
PARTS /
SUNDRY CODE
QTY. /
VALUE
64.35.89.45
0.6
FC114206
4
64.35.89.45
0.6
FC114206
4
02.02.02
64.35.89.46
0.2
0.4
FC114206
2
64.35.89.46
0.4
FC114206
2
02.02.02
0.2
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