NTB20-029D

Classification:
Reference:
AN20-009D
Date:
NTB20-029D
April 21, 2021
TELEMATICS (IVC) SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
APPLIED VEHICLES: 2021 Armada (Y62) – All
2021 Kicks (P15) – SR with Technology Package
2021 Maxima (A36) – All
2021 Rogue (T33) – Platinum, SL with Premium Package
2021 Sentra (B18) – SR with Premium Package
2020-2021 Titan/Titan XD (A61) – SV with Convenience Package,
SL, Platinum Reserve, PRO-4X
NOTE:
 If the customer experiences Wi-Fi hotspot related concerns only, DO NOT replace
the TCU. Have the customer contact the AT&T Support line at 1 (888) 719-7242.

If the customer experiences other telematics related concerns, prior to any part
replacement, confirm that the vehicle is enrolled in NissanConnect® Services, and is
subscribed to the service(s) the customer states is not functioning. See Verify
NissanConnect® Services Enrollment and Subscriptions (if needed) on
page 20.
SERVICE INFORMATION
The vehicles listed under APPLIED VEHICLES that come equipped with a factory installed
SOS switch, located near the overhead map lamp, also come equipped with a wireless
communication device called a Telematics Communication Unit (TCU). With an active
NissanConnect® Services subscription, the TCU communicates with the Nissan Data
Center to provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set up and maintain the telematics/in-vehicle communications (IVC) system, for the
vehicles listed under APPLIED VEHICLES.

An Order of Completion table has been provided, on the next page, that lists the
steps required to successfully configure a TCU after it has been replaced.

A check-off sheet has been provided on page 19. Print and check off steps as they
are completed. Staple the completed check-off sheet to the repair order.
Nissan bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/23
REQUIRED ACTIONS
IMPORTANT: After TCU replacement (steps 1-13):

If all of the steps in this bulletin are not completed, telematics services will not
operate properly.

Follow all of the steps in this bulletin and use the check-off sheet provided on
page 19.

If the TCU is replaced and the steps are not followed, the warranty claim will be
denied.
ORDER OF
COMPLETION
1ST
2ND
3RD
CONFIGURE TCU
WRITE VIN
REGISTER
INTELLIGENT KEYS

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

NTB20-029D
TCU REPLACEMENT
To avoid damage to the vehicle, only install new, unused TCUs into a vehicle. Each TCU is
registered to a specific VIN and will not function if swapped into another vehicle.
IMPORTANT:

During this procedure, Intelligent Key registration must be performed. You MUST
have ALL customer Intelligent Keys collected.

The new/replacement TCU must come from Nissan North America parts supply.

TCU configuration is required after replacement. Refer to step 14 on page 7.
Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
Perform the following before saving the VIN data and configuration to prevent damage to
the TCU.

Connect the AC Adapter to the CONSULT PC.

Connect the CONSULT PC to the Internet via Wi-Fi or a network cable.

Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current
date and all C-III plus software updates (if any) have been installed.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC or VI during reprogramming, the reprogramming may be
interrupted.

Turn OFF all vehicle electrical loads.

Turn ON the hazard warning lights.

Connect a battery maintainer or smart charger, set to reflash mode or a similar
setting, to ensure the battery voltage stays between 12.0 V and 15.5 V.
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NTB20-029D
Save VIN Data from Original TCU
1.
Set the parking brake.
2.
Connect C-III plus and the VI to the vehicle.
3.
Turn the ignition ON with the engine OFF.
4.
Launch C-III plus on the CONSULT PC.
5.
Select Diagnosis (One
System).
Figure 1
6.
Select IVC.
Figure 2
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NTB20-029D
7.
Select Work Support.
IVC
Figure 3
8.
Select SAVE VIN DATA, and
then select Start.
IVC
Figure 4
9.
Select Start.
IVC
NOTE: If the VIN data cannot
be saved, skip to step 11 on
page 6. You will be instructed
to manually enter the VIN at
step 53 on page 22.
Figure 5
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NTB20-029D
10.
Select End.
IVC
Figure 6
Remove the Original TCU
11.
Remove the TCU from the vehicle.

Refer to the ESM for removal information: DRIVER INFORMATION &
MULTIMEDIA > AUDIO VISUAL & NAVIGATION SYSTEM > REMOVAL AND
INSTALLATION > TCU.
Install the New TCU
Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
12.
Write down the part number listed on
the new / replacement TCU (Figure 7).

13.
The TCU part number is needed
later in this bulletin.
Install the new / replacement TCU into
the vehicle.

Refer to the ESM for installation
information: DRIVER
INFORMATION & MULTIMEDIA >
AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND
INSTALLATION > TCU.
6/23
Figure 7
NTB20-029D
Configure the TCU
14.
Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps 1517 are not shown.
15.
Read the precautions on the C-III plus
screen, and then select Next.
16.
Select the model and model year.
17.
Select Select, and then select
Confirm.
Figure 8
18.
Select IVC.
Figure 9
19.
Is the vehicle a Rogue?

YES: Select Configuration.

NO: Skip to step 23 on page 9.
Figure 10
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NTB20-029D
20.
Sign into Server authentication.
Figure 11
21.
Select START.
xxxxxxxxxxxxxx
Figure 12
22.
Select End when complete, and then
skip to step 28 on page 11.
xxxxxxxxxxxxxx
Figure 13
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NTB20-029D
23.
Select After ECU Replacement.
Figure 14
24.
Select Manual selection.
Figure 15
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NTB20-029D
25.
Select the applicable Type ID.
VEHICLE
2021 Armada
2021 Kicks
SYSTEM
-
TYPE ID
28277-6JL0A
With Remote Engine Start
28277-5R00A
Without Remote Engine Start
28277-5R00B
-
28277-9DL0A
With Remote Engine Start
28277-6LB0A
Without Remote Engine Start
28277-6LB0C
With Remote Engine Start
28277-9FV4A or
28277-9FV0A
Without Remote Engine Start
28277-9FV2A or
28277-9FV6A
2021 Maxima
2021 Sentra
2020-2021
Titan/Titan XD
NOTE: If C-III plus automatically selects the Type ID, there will be no options shown
under Type ID (see Figure 16). Skip to step 27.
26. Select Next (not shown).
27. Select OK.
Figure 16
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NTB20-029D
Write the VIN to the TCU
Configuration must be done prior to performing Write VIN. If Write VIN is performed prior to
configuration, the TCU may not function properly and might need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
28. Navigate to IVC Work support.
 Refer to steps 1-7 on pages 4-5.
29.
Select WRITE VIN (SAVED DATA).
IVC
NOTE: If the VIN DATA could not be
saved in step 9, skip to Manually
Enter VIN Data (if needed) at step 53
on page 22.
30.
Select Start.
Figure 17
31.
Select Start.
IVC
xxxxxxxxxxxxxx
Figure 18
32.
Select End.
IVC
Figure 19
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NTB20-029D
33.
Review the TCU part number written down in step 12.

If the part number is 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
 Skip to Verify Telematics Function (if needed), beginning on page 15.

If the part number is not 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
 Perform Confirm Network Initial Settings (if needed), below.
Confirm Network Initial Settings (if needed)
34.
Select Diagnosis (One
System).
Figure 20
35.
Select IVC.
Figure 21
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NTB20-029D
36.
Select Work Support.
IVC
Figure 22
37.
Select Network initial
settings.
Figure 23
38.
Select Start.
Figure 24
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NTB20-029D
39.
Check the Network initial setting state field (Figure 25).
NOTE: It may take up to 15 minutes for the result described below to display.

If the result is 100%:
a. Confirm “Completed”
displays in the Current
status field.
b. Select End.
c. Skip to Intelligent Key
Registration on page
18.
Figure 25

If the result is 0:
a. Confirm the VIN is
written correctly.
b. Skip to Verify
Telematics Function
(if needed), beginning
on page 15.
Figure 26

If the result is 1-5:
a. Wait 24 hours and then perform steps 34-39 again.
 If 1-5 displays again, contact the Nissan Owner Services call center at
(855) 426-6628, between the hours of 8am and 7pm Central Standard Time
(CST), Monday through Friday.
During the call, the agent will request the following:
o Owner name, dealer name, dealer code, and dealer employee name
and contact information.
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NTB20-029D
Verify Telematics Function (if needed)
40.
Turn the ignition OFF, and then wait for 10 minutes.
41.
Turn the ignition ON with the engine OFF.
42.
Turn the hazard warning lights ON, and then wait for 15 minutes.
43.
Turn the ignition OFF, and then wait for 10 minutes.
44.
Turn the ignition ON with the engine OFF, and then wait for 15 minutes.
45.
From the home page, select Info.
Figure 27
46.
Select System Information.
Figure 28
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NTB20-029D
47.
Select Software Update.
Figure 29
48.
Select Start Software Update.
Figure 30

Locating new software should
display as shown in Figure 31.
Figure 31
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NTB20-029D
xxxxxx
xxxxxx
xx
Figure 33
Figure 32
49.
To confirm telematics functionality, ensure the screen in either Figure 32 or Figure 33,
above, is displayed.

If the screen matches Figure 32 or Figure 33, the procedure is complete.

If the screen matches Figure 34,
(“There is no current WI-Fi
connection”) perform steps
40-49 again.
 If Figure 34 displays after
performing steps 40-49 two
times, wait 24 hours and then
perform steps 40-49 a third
time.
 If Figure 34 displays after
the third attempt, contact the
Figure 34
Nissan Owner Services call
center at (855) 426-6628,
between the hours of 8am and 7pm Central Standard Time (CST), Monday
through Friday.
During the call, the agent will request the following:
o Owner name, dealer name, dealer code, and dealer employee name and
contact information.
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NTB20-029D
Intelligent Key Registration
50.
Perform Intelligent Key registration for all customer Intelligent Keys.

Refer to the C-III plus operations manual for Intelligent Key registration
instructions.
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NTB20-029D
CHECK-OFF SHEET
IMPORTANT:

Follow all of the steps in this bulletin and use the check-off sheet provided below.

Staple the completed check-off sheet to the repair order.
Perform the following if the TCU has been replaced:

Complete the actions below in the order listed.

Check off each action when it is completed.
CHECK
BOX
ACTION
1
Configure TCU (1)
2
Write VIN to TCU (2)
3
Register Intelligent Key (3)
(1)
Refer to page 7, section Configure TCU.
(2)
Refer to page 11, step 28, section Write VIN to TCU.
(3)
Refer to page 18, step 50, section Intelligent Key Registration.
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NTB20-029D
Verify NissanConnect® Services Enrollment and Subscriptions (if needed)
51.
Go to https://owners.nissanusa.com/nowners/vinlookup/dealervinlookup.
52.
Enter the VIN.
Vehicle is shown as not enrolled:

The customer is not enrolled in NissanConnect® Services. Have the customer
enroll, and then confirm the services function as intended.
NOTE: It may take up to 24 hours for the services to be activated after
enrollment is completed. Ensure the customer is informed that NissanConnect®
Services features may not be available for up to 24 hours.
“VIN not found” displays:

The vehicle needs to be registered in the Nissan Owner Portal and enrolled in
NissanConnect® Services. Have the customer register and enroll, and then
confirm the services function as intended.
NOTE: It may take up to 24 hours for the services to be activated after
enrollment is completed. Ensure the customer is informed that NissanConnect®
Services features may not be available for up to 24 hours.
Vehicle is shown as enrolled:

Confirm the customer’s NissanConnect® Services subscription.
The customer can find this information two ways:
Method #1:
1. Log into to the
NissanConnect®
Services portal.
2. Locate Manage
Subscription on the first
page.
3. Select Package
Features.
4. Confirm the features the
customer states are not
functioning are part of
the current package.
Figure 35
OR
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NTB20-029D
Method #2:
1. Log into the NissanConnect® Services mobile app.
2. Select Vehicle Information.
3. Select Package Info.
4. Select the ‘i’ symbol in the
upper right.
5. Confirm the features the
customer states are not
functioning are part of the
current package.
Figure 36
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NTB20-029D
Manually Enter VIN Data (if needed)
If manually entering the VIN, double check that the VIN is correct before saving. Saving the
incorrect VIN to the TCU can result in services not working and the TCU may need to be
replaced, even after correcting the wrong VIN.
NOTE: The warranty claim will be denied if this is not followed correctly.
The following is only needed if automatic
“SAVE VIN DATA” or “WRITE VIN (SAVED
DATA)” did not complete correctly.
53.
IVC
Select WRITE VIN (MANUAL INPUT),
and then select Start.
Figure 37
54.
Enter the VIN:
IVC
a. Touch the VIN (1ST TIME) input
field and type in the VIN.
b. Touch the VIN (2ND TIME) input
field and type in the VIN again.
xxxxxx
55.
Select Start.
xxxxxx
xxxxxx
Figure 38
56.
Select End.
IVC
Figure 39
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NTB20-029D
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
April 6, 2020
NTB20-029
July 6, 2020
NTB20-029A
Changes to page 1 and to steps 34-42
January 27, 2021
NTB20-029B
Updated APPLIED VEHICLES and added part
numbers to step 20
February 3, 2021
NTB20-029C
Classification number updated
April 21, 2021
NTB20-029D
Changes made throughout
Original bulletin published
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NTB20-029D