NTB17-067A

Classification:
Reference:
AN17-024A
Date:
NTB17-067A
March 11, 2021
2016-2017 MURANO; PHONE WILL NOT CONNECT WITH
VEHICLE AND BLUETOOTH® AND PHONE BUTTONS ARE
GRAYED OUT IN SETTINGS MENU
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
APPLIED VEHICLES: 2016-2017 Murano (Z52)
2016 Murano Hybrid (Z52)
2016 Murano and Murano Hybrid: All
APPLIED VIN:
2017 Murano: Vehicles built before 5N1AZ2M(* *)HN 125538
2016 Murano and Murano Hybrid: All
APPLIED DATE:
2017 Murano: Vehicles built before December 6, 2016
IF YOU CONFIRM
Or if the customer states their phone,
approved for an APPLIED VEHICLE,
will not connect with the vehicle.
Not highlighted
NOTE:
Highlighted
 When the incident occurs, the
“Bluetooth” and “Phone” buttons in the
settings menu of the multi AV display
are grayed out (not highlighted) and
Toolbar
do not respond when pressed.
 When pressing the “Phone” button in
the toolbar or on steering wheel, the
message “Please wait..” displays.
 The incident may be intermittent.
Settings
menu
Figure A
ACTION
Update the Navigation system software using the SD card shown on page 2 and the
SERVICE PROCEDURE beginning on page 3.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/14
SD Card Information

Each dealer has been mailed one software update SD card, free of charge, from
Clarion.

Replacement software update SD cards, due to loss or damage, can be obtained by
contacting Clarion: 1-800-347-8933.
TP171040
Figure B
2/14
NTB17-067A
SERVICE PROCEDURE
Software Version Check and Software Update Confirmation
1.
Turn the ignition to the ON
position and wait for the MAP
screen to display.
2.
Turn the audio system OFF by
pressing the volume knob.

If the audio system is turned
ON, press the volume knob
again to turn the audio system
OFF.
Select Info
3. Select Info.
Figure 1
4. Scroll to the Info screen using the
arrows (Figure 2) until
Navigation Version (Figure 3)
is available.
Figure 2
5. Select Navigation Version.
Figure 3
3/14
NTB17-067A
6. Check the Unit code and Program Version number.

7.
For vehicles with Unit code QY84-**NA or QY84-**NB or QY84-**NC:
A software update is needed if the Program Version is not 565.
Write down the Unit code and Program Version values on the repair order, and then
go to page 5, AV Control Unit Software Update with Software Update SD Card.
XXX
XXXX-XXXX
Figure 4
4/14
NTB17-067A
AV Control Unit Software Update with Software Update SD Card
NOTE:


Refer to Figure 5 below for location of controls and SD card.
Make sure the MAP SD card (not the software update card) is inserted in the SD
card slot before starting the software update procedure.
CAUTION: When the ignition is in the ON position, it will power down (turn OFF)
automatically after a specific time. To keep from powering down, turn ON the hazard
warning lamps (see step 1). Allowing the vehicle to power down during the AV control
unit software update may render the AV control unit inoperable.
SD card slot
MENU button
Map button
Volume button
Info button
Figure 5
1. Turn the hazard warning lamps ON.

Leave the hazard warning lamps ON until AV control unit software updating is
complete.
2. If the navigation map does not display on its own, make it display by pressing the MAP
button.
3.
Turn the audio system OFF by pressing the volume knob, if not already OFF.
5/14
NTB17-067A
4. Enter System Diagnostic Menu.

Press and hold down the MENU button and at the same time rotate the volume knob
more than three clicks in each direction (back and forth) until System Diagnostic
Menu displays.
NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.
Press and
hold…
…while rotating
this knob
Figure 6
5. Select Confirmation/Adjustment.
Figure 7
6/14
NTB17-067A
6. Use the scroll bar to get Software Update to display, and then select Software
Update.
Scroll
bar
Figure 8
7. Once Software Update is selected, the message in Figure 9 will appear.

Select Yes (the system will then reboot automatically).
Figure 9
7/14
NTB17-067A
8. Rebooting has completed when the message in Figure 10 displays.

DO NOT select “OK” or “CANCEL”.
Figure 10
9. Remove the MAP SD card.

Refer to page 5, Figure 5 for SD card location.

The SD card slot has a small cover. To access the MAP SD card, open the cover
with a suitable tool.

Push on the MAP SD card, and then it will pop out.
10.
Insert the software update SD card. DO NOT select “OK” or “CANCEL”.
11.
Turn the ignition OFF.
12.
Wait two (2) minutes.

DO NOT open/close doors.

DO NOT turn ON/OFF any lights.
8/14
NTB17-067A
13.
Turn the ignition to the ON position.
14.
A message will display that reads:
Please replace the Update SD memory card with the MAP SD
memory card and touch “OK”.
Step
17
Figure 11
NOTE: If the message in Figure 10 (page 8) displays instead of the message in Figure
11, above, perform step 11-13 again.
15. Remove the software update SD card.
16.
Insert the MAP SD card.
17.
Select OK (see Figure 11).
9/14
NTB17-067A
18.
After a few seconds, a message will display that reads:
Please replace the MAP SD card with the new software SD card then
touch “OK”. If you touch “Cancel”, the update will be cancelled.
Step
21
Figure 12
19. Remove the MAP SD card.
20.
Insert the software update SD card.
21.
Select OK (see Figure 12).
10/14
NTB17-067A
22. After selecting OK, a message will display that reads:
The program update will now be started.
The program update will now be started.
Figure 13
23. After the screen in Figure 13 appears, a screen showing an update status progress bar
will appear (see Figure 14).

The software update will take 10-20 minutes.
CAUTION: Make sure the hazard warning lamps continue to stay ON. If the vehicle
powers down automatically during AV control unit software updating, the AV control unit
may be rendered inoperable.
Figure 14
11/14
NTB17-067A
24. Shortly before the updating process is complete, a message will display that reads:
Please replace the Update SD memory card with the Map SD
memory card and touch “OK”.
Step
27
Figure 15
25. Remove the software update SD card.
26.
Insert the MAP SD card.
27.
Select OK (see Figure 15).
12/14
NTB17-067A
28. After a few minutes, a message will display that reads:
Update successful. Please restart the system by turning
the vehicle OFF and then back ON.
Figure 16
29.
Turn the hazard warning lamps OFF.
30. Turn the ignition OFF.
31.
Wait two (2) minutes.

DO NOT open/close doors.

DO NOT turn ON/OFF any lights.
32. Turn the ignition to the ON position.
33.
Perform Software Version Check and Software Update Confirmation (beginning on
page 3) to verify the software version has been updated.

For vehicles with Unit code QY84-**NA or QY84-**NB or QY84-**NC:
The program version should now be 565.
13/14
NTB17-067A
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Navigation Software Update
RX5TAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
August 16, 2017
NTB17-067
March 11, 2021
NTB17-067A
DESCRIPTION
Original bulletin published
Classification Number updated
14/14
NTB17-067A