PC193

FINAL
Subject:
2013 JX35 Bumper Armature Inspection
Retailer Inventory Inspection
Attention:
Retailer Principals, Sales, Parts and Service Managers
***** Retailer Inventory Inspection Announcement *****
Infiniti is conducting a Retailer Inventory Inspection on certain specific 2013 Infiniti JX35 vehicles
to verify that the armatures behind both the front and rear bumper fascias are installed.
IMPORTANT:
Infiniti strongly urges retailers to inspect any vehicles in their inventory
before they are retailed.
If armatures are NOT found on an inspected vehicle, Retailers are instructed to send an email with pictures and VIN to [email protected] for confirmation, hold
the vehicle, and await further direction.
***** Vehicle Identification – Retailer Inventory *****
2013 Infiniti JX35 vehicles subject to this action can be identified through two methods:
 Service Comm – Beginning October 31, 2012, Retailer service departments can complete
an inquiry on Service Comm – Campaign I.D. PC193 - to determine an affected vehicle.
 VIN List – as a courtesy, posted with this announcement is a list of affected VINs by
region, district and assigned service Retailer.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM – I.D. PC193 – for the status on each
vehicle falling within the range of this retailer inventory inspection which is currently in their
retailer’s inventory. Infiniti strongly urges retailers to inspect any vehicles in their inventory before
they are retailed.
***** Inspection Instructions *****
Infiniti Retailers should perform the inspection only on vehicles specifically identified in
Service Comm. Infiniti has published technical inspection procedure instructions with claim
information. These instructions are available on NNAnet.com under My Documents
Sales>Campaigns>, Parts>Campaigns>, Service>Campaigns> categories.
Infiniti Parts & Service Retailer Support
10/30/12
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