NTB12105A

Classificatio n:
Reference:
EL12-078a
Date:
NTB12-105a
December 19, 2012
2011-13 MURANO & 2010-13 370Z WITH NAVIGATION SYSTEM
HANDS-FREE PHONE POOR SOUND QUALITY
The Applied Vehicles and Parts Information in this bulletin have been amended.
Please discard previous versions.
APPLIED VEHICLES: 2011 – 2013 Murano (Z51)
2011 – 2012 Murano Cross Cabriolet (EZ51)
2010 – 2013 370 Coupe (Z34)
2010 – 2013 370Z Roadster (HZ34)
APPLIED VINs
and DATES
With
Navigation
Refer to page 2.
IF YOU CONFIRM
The customer has experienced or is experiencing, while using the hands-free phone,
people on the other end of a phone call cannot hear them.
The customer’s experience may include:
•
Voice is choppy or cuts-out.
•
Voice sounds distant.
•
Voice sounds as if speaking through a tunnel.
•
Voice sounds like it is under water.
ACTION
1. Reprogram (reconfigure) the Multi AV.
2. Replace the microphone and the map lamp finisher.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire Service Procedure as it contains
information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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APPLIED VINs and DATES
VINs
Model
Year
2011-2012
All
Murano
Built between:
2WD
2013
JN8AZ1MU(*)DW 200128 and
JN8AZ1MU(*)DW 201611
2011-2012
Murano
AWD
2013
Murano
Cross
Cabriolet
2011
2012
2010-2012
370Z
Coupe
2013
All
Built between:
JN8AZ1MW(*)DW 300119 and
JN8AZ1MW(*)DW 302293
All
Built between:
SOP* and Sept. 22, 2012
All
Built before:
JN8AZ1FY(*)CW 100462
All
Built before:
Sept. 26, 2011
All
Built between:
JN1AZ4EH(*)DM880006 and
JN1AZ4EH(*)DM882045
All
Built before:
Aug. 1, 2012
2010-2012
370Z
Roadster
Dates
All
Built between:
SOP* and Sept. 22, 2012
All
Built between:
JN1AZ4FH(*)DM 830004 and
JN1AZ4FH(*)DM 830171
* SOP = Start of Production
2013
All
Built before:
Aug. 1, 2012
PARTS INFORMATION
DESCRIPTION
MODEL
VARIATION
PART NUMBER
QUANTITY
Microphone
All
NA
28336 – 1VU0A
1
w/o Sunroof
26437 – 3LZ0A
With Sunroof
26437 – 3YR0A
Murano
Cross cabriolet
NA
26437 – 3LZ0A
1
370Z
(Coupe or
Roadster)
NA
26437 – 1EA6A
1
Murano
Map Lamp
Finisher
1
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
MODEL
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Murano
Hands-Free Phone
Repair
28336-1VU0A
RX2TAA
ZE
32
2.0
Murano
Cross Cabriolet
Hands-Free Phone
Repair
28336-1VU0A
RX2TAA
ZE
32
1.1
370Z Coupe
Hands-Free Phone
Repair
28336-1VU0A
RX2TAA
ZE
32
2.8
370Z Roadster
Hands-Free Phone
Repair
28336-1VU0A
RX2UAA
ZE
32
1.1
REPAIR OVERVIEW
Part 1: Using C-III plus - record (write down) the Multi AV control unit part
number and configuration settings.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform
Multi AV initialization.
Part 3: Using C-III plus – reprogram (reconfigure) the Multi AV and confirm
the control unit part number has changed.
Part 4: Make sure the Multi AV system is operational.
Part 5: Replace the microphone with the one from the Parts Information
section of this bulletin and install a new map lamp finisher.
Part 6: Check microphone operation using the vehicles on-board Systems
Diagnostic Menu.
END
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SERVICE PROCEDURE
NOTE:
• Before starting, make sure your ASIST has been freshly synchronized and all
CONSULT-III (C-III) plus upgrades have been installed.
• The Multi-AV reprogramming (reconfigure) software is delivered to C-III plus via
ASIST synchronization.
There are six parts to this procedure:
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number and
configuration settings.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform Multi AV
initialization.
Part 3: Using C-III plus – reprogram (reconfigure) the Multi AV and confirm the control
unit part number has changed.
Part 4: Make sure the Multi AV system is operational.
Part 5: Replace the system microphone with the one from the Parts Information section
of this bulletin and install a new map lamp finisher.
Part 6: Check microphone operation using the vehicles on-board Systems Diagnostic
Menu.
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number
and configuration settings.
1. Make sure the shift selector is in Park, and the parking brake is set.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
NOTE: You may want to start the engine to keep the battery charged during parts 1
through 4 of this procedure.
4. Write down the customer’s radio station presets. (Presets will be lost during this
procedure.)
Presets
A
B
C
SAT
SAT
Fade:
1
2
3
Balance:
Bass:
4
5
6
Treble:
5. Open/start ASIST on the CONSULT PC, then select CONSULT-III plus.
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6.
Wait for the VI to be detected, and status box to turn “green” (Figure 1).
7. Select detected VI.
• If there is more than one VI in
the shop, select the VI that is
being used on the current
vehicle by highlighting the
Connection Status box that
has the correct serial number.
Step
8
Step
7
8. Select Diagnosis (One System).
Figure 1
9. Select MULTI AV.
Step
9
Figure 2
10. Select ECU Identification.
Step
10
Step 12
* IMPORTANT *
11. Print or write down the ECU PART
NUMBER for Warranty
Information.
****
25915 - __________
Step
11
NOTE: In Part 3 of this procedure
the ECU Part Number will be used
to confirm the Multi AV
reconfiguration was successful.
Figure 3
12. Select the Home button when
done.
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13. Select Re/programming
Configuration.
Step
13
Figure 4
14. Check the box confirming the
precautions have been read, then
select Next.
Step
14
Figure 5
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15. Use Manual Selection (Vehicle
Name), then select correct Make,
Model and Year.
NOTE: If the screen in Figure 6 does
not display, skip to step 17.
Step
15
Step
16
16. Click on Select.
Figure 6
17. Confirm correct VIN, Vehicle Name
and Model Year.
Step
17
18a. If the VIN is correct, select Confirm.
18b. If the VIN needs to be changed:
Step
18a
a. Select Change then refer to
Figure 8.
Figure 7
b. Correct the VIN, and then select
Confirm.
Step
18b
Figure 8
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19. After system call completes, select
MULTI AV.
Step
19
Figure 9
20. Select Read / Write Configuration.
Step
20
Figure 10
Step
21
21. Select Before Replace ECU.
Figure 11
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IMPORTANT: Do not select Save (see Figure 12).
22. Write down or print the Setting Value (Multi-AV configuration) for each of the Items
listed (see Figure 12).
NOTE:
•
The screen shown in Figure 12 is an example.
•
These setting values will be used during the reprogram (reconfigure) of the Multi
AV later in this procedure.
23. When done, select Home.
Example
Step
23
Example: The items listed and the values displayed will very between models and options.
Step 22:
Write down
these values
IMPORTANT:
Do not select
Figure 12
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Part 2: Perform Multi AV initialization using the vehicles on-board Systems
Diagnostic Menu.
NOTE:
• The ignition should still be ON.
• Leave C-III plus turned ON with the home screen displayed and the VI connected
while performing Multi-AV initialization.
1. Turn the audio system OFF.
Your vehicle may look different.
2. Put the AV system into System
Diagnostic Mode as follows:
SETTING
a. Press and hold the SETTING button.
b. While holding the SETTING button,
turn the volume control knob 40 clicks
or more.
•
The volume control knob can be
turned either direction.
•
When the system goes into the
System Diagnostic Menu, the
screen in Figure A2 will display.
Volume knob
Figure A1
3. Select Confirmation/Adjustment.
Step
3
Figure A2
Scroll
arrow
4. Select Initialize Settings.
Step
4
NOTE: Use the scroll arrow to find
“Initialize Settings”.
Figure A3
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Step
5
5. Select Accessory Number Initialization.
Figure A4
6. Select Yes.
Step
6
Figure A5
7. Select Yes.
Step
7
Figure A6
8. The screen in Figure A7 will display while
initializing.
Figure A7
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9. The screen in Figure A8 will display when
initializing is complete.
Figure A8
10. Reboot the Multi AV system as follows:
a. Turn the ignition OFF.
b. Wait 10 Seconds.
c. Turn the ignition ON.
Part 3: Using C-III plus; reprogram (reconfigure) the Multi AV unit and confirm the
control unit part number has changed.
1. Select Re/programming
Configuration.
Step
1
Figure B1
2. Check the box confirming the
precautions have been read then
select Next.
Step
2
Figure B2
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3. Use Manual Selection (Vehicle
Name), then select correct Make,
Model and Year.
NOTE: If the screen in Figure B3 does
not display, skip to step 5.
Step
3
4. Click on Select.
Step
4
Figure B3
5. Confirm correct VIN, Vehicle Name,
and Model Year.
Step
5
6. Select Confirm.
Step
6
Figure B4
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7. After system call completes, select
MULTI AV.
Step
7
Figure B5
8. Select Manual Configuration.
Step
8
Figure B6
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9. Use the drop down arrows to select the values for each item listed (see Figure B7).
•
For MICROPHONE, select “DIRECTIONAL MIC”.
•
For all other items, use the values that you wrote down in Part 1, step 22 on page 9.
10. Select Next.
Example
Step 9:
Select
values
Step
10
Figure B7
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Example
11. Confirm correct values for items
listed and then select OK.
Step
13
12. Wait for C-III plus to transfer the
reprogramming (reconfiguration) to
Multi AV – about 1 minute or less.
13. After C-III plus finishes transferring
the reconfiguration to the MULTI AV,
select Home.
Step
11
Figure B8
14. Turn the ignition OFF and wait 10 seconds.
15. Start the engine and let it idle while the Multi AV system reboots.
16. Use C-III plus to clear any codes from the Multi AV system:
a. Select Diagnoses (One System) > Multi AV > Self Diagnosis Results.
b. Clear any codes that are present.
17. Confirm the Multi AV part number has
changed:
Step
17a
a. Select ECU Identification.
b. Compare the part number you
wrote down in Part 1, step 11, on
page 5 to the one that is now
displayed.
****
Step
17b
c. The part number should be
different.
NOTE: If the part numbers are not
different, the reconfigure process
was not successful.
Figure B9
18. Close the C-III plus and disconnect the VI from the vehicle.
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Part 4: Make sure the Multi AV system is operational.
1. Confirm that fan, temperature, and air flow modes can be adjusted.
2. Turn the radio ON.
3. Turn the volume knob and make sure the audio volume responds to movement of the
knob.
Part 5: Replace the system microphone
•
Refer to the AV section in the Service Manual for microphone replacement
information.
CAUTION: Be careful not to crease the headlining.
•
Make sure to use the new microphone listed in the Parts Information.
•
Make sure to use the new map lamp finisher listed in the Parts Information.
IMPORTANT: Make sure the new microphone is firmly snapped into place. If the
microphone is loose, it could pick up extra noise from an unintended source.
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Part 6: Check Microphone Operation Using the vehicles on-board Systems
Diagnostic Menu.
1. Turn the ignition ON and the audio system OFF.
Your vehicle may look different.
2. Put the AV system into System
Diagnostic Mode as follows:
SETTING
a. Press and hold the SETTING button.
b. While holding the SETTING button,
turn the volume control knob 40 clicks
or more.
•
The volume control knob can be
turned either direction.
•
When the system goes into the
System Diagnostic Menu, the
screen in Figure M2 will display.
Volume knob
Figure M1
3. Select Confirmation/Adjustment.
Step
3
Figure M2
Scroll
arrow
4. Select Hands-free Phone.
Step
4
NOTE: Use the scroll arrow to find
Handsfree Phone.
Figure M3
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5. Select Voice Microphone Test.
• A “feedback” noise will come from
the system speakers as
confirmation that the microphone is
operating.
• If you speak, you should hear your
voice coming from the system
speakers. This is further
confirmation that the microphone is
operating.
Step
5
Figure M4
6. Reboot Multi AV system by cycling the ignition OFF for 10 seconds, then back ON.
7. Reset the customer’s radio stations presets.
The Service Procedure is complete, but you may need to adjust the system for
customer preference:
Adjust outgoing call volume to a level that is suitable for the customer’s voice as follows:
A. Press the SETTING button on the control
panel.
B. Select Volumes & Beeps.
Figure M5
C. Adjust the Outgoing Call volume to the
customer’s preference.
•
•
•
•
•
If extremely loud talker, set to
level 1 ( - ).
If moderately loud talker, set to level 2.
If normal loud talker, set to level 3.
If moderately quiet talker, set to
level 4.
If quiet talker, set to level 5 (+).
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Figure M6
NTB12-105a