NTB11073A

Reference:
Dat e:
NTB11-073a
January 28, 2013
VOLUNTARY SERVICE CAMPAIGN
CALL WAITING FUNCTION NAVIGATION UPDATE
This bulletin has been amended. Changes have been made throughout to accommodate a new
reprogramming disc. Please discard previous versions of this bulletin.
CAMPAIGN ID #: P1234
2010 – 2011 Altima Sedan, Coupe, and Hybrid (L32, CL32, & L32HV)
APPLIED
VEHICLES:
2010 – 2011 Maxima (A35)
2010 – 2011 370Z Coupe and Roadster (Z34 and HZ34)
2011 GT-R (R35)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
On the Applied Vehicles listed above, the navigation, mobile phone, iPod®, and voice
recognition functions may not be working as intended. To remedy this potential condition,
Nissan is conducting this voluntary service campaign to update the navigation software at
no charge for parts or labor. In addition, as part of this navigation software update, a call
waiting function will be added to the hands-free phone system.
IDENTIFICATION NUMBER
Nissan has assigned identification number P1234 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
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REPROGRAMMING SOFTWARE DVDs - REQUIRED FOR THIS PROCEDURE
•
Discs 1/3 and 2/3 of the set shown in Figure A are used for 2010 models in this
campaign.
•
Do not use disc 3/3.
DO NOT
USE
Figure A
•
This NEW disc (Figure B) is
required for all applied models in
this campaign.
•
This disc replaces disc 3/3 above.
•
This disc also replaces disc
NTB10-125b/ITB10-066b (disc 1/1)
and disc NTB10-068 (disc1/1) for
GT-R.
NOTE: Numbers on these discs do
not match this bulletin’s reference
number or the campaign ID #.
Figure B
•
Each dealer was previously mailed the discs listed above, free of charge, from
Clarion.
•
Should you require additional discs due to loss or damage, the discs can be ordered,
free of charge, by contacting Clarion at the toll free number 1-800-347-8933.
Request a new disc using the information printed on the disc.
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SERVICE PROCEDURE
For 2011 Models, go to page 13.
2010 Models – Installing the Navigation Update
IMPORTANT: Before loading the Reprogram Discs, make sure to Disable Bluetooth®
function, otherwise the Navigation System may continuously reboot the next time it is
turned on.
NOTE: This procedure will take about 30 minutes with the ignition ON. Before starting,
make sure to attach a battery charger to the vehicle battery set to a low charge rate
(trickle charge).
For 2010 models there are three sections:
A. Disable Bluetooth® Function
B. Loading the Program
C. Check Bluetooth® Setting
A: Disable Bluetooth® Function
1. Set the parking brake.
2. Turn the ignition ON and keep the transmission in Park or Neutral.
3. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the
CD/DVD player).
4. Press the “SETTING” button on the switch panel.
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Bluetooth
5. Touch “Bluetooth”.
Figure 1
6. Make sure Bluetooth is OFF.
•
Touching Bluetooth will change the
setting ON > OFF or OFF > ON.
Bluetooth ON
Figure 2
•
Bluetooth is OFF when the ON
indicator is “grayed-out”.
Bluetooth OFF
Figure 3
7. Turn the ignition OFF and wait for 10 seconds.
8. Go to B: Loading the Program on the next page.
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B: Loading the Program – 2010 Models
NOTE: For 2011 Models, go to page 13.
1. Turn the ignition ON – keep the transmission in Park or Neutral.
•
The navigation start-up screen should display.
NOTE: If the navigation start-up screen is not displayed; turn the ignition OFF, wait
10 seconds, and then turn the ignition ON again.
2. Wait for more than 1 minute.
3. Press the ”INFO” button on the switch panel.
Navigation
Version
4. Select “Navigation Version” on the
display screen.
Figure 4
NOTE: On some vehicles you will need
to select “Others” to find “Navigation
Version”.
Others
Figure 5
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5. Check “Map Version”.
•
If the Map Version is 09-10 MAP No.1
or
Map version
09-10 MAP No.1a
a. Continue with Step 6.
•
Figure 6
If the Map Version is any other then
above:
a. Insert the new disc
NTB12-070 / ITB12-054 (Disc 1/1)
into the in-dash CD / DVD player.
The other Discs will not be
needed.
b. Skip to step 18 on page 8.
6. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the
CD/DVD player).
7. Insert disc ITB10-031 / NTB10-068 (Disc1/3) into the in-dash CD/DVD player.
•
For Altima; open the display by pressing the OPEN/TILT button to access the disc
slot. Leave the display open while loading.
IMPORTANT: Once reprogramming has started:
•
Do not eject a disc while it is loading.
•
Do not change the ignition position until all discs have been loaded.
•
Make sure all 3 discs have been loaded into the CD/DVD player before stopping
the procedure.
8. Wait for the program to load (progress bar will display).
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9. When the program has finished loading:
•
Disc will automatically eject, and
•
“Program loading is completed” will display.
Figure 7
10. Carefully remove the disc.
11. The navigation system will automatically restart.
12. When the message ”Please insert Disc 2/3”
displays, insert disc
ITB10-031 / NTB10-068 (Disc 2/3).
Figure 8
13. Touch “DVD update”.
Figure 9
14. Touch “Yes” to begin the map update process.
•
Map update will take about 15 minutes.
Figure 10
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15. When “Eject the DVD to let the system reboot” is
displayed, eject Disc 2/3.
16. The navigation system will automatically restart.
Figure 11
17. When the message ”Please insert Disc 3/3”
displays, insert the new disc
NTB12-070 / ITB12-054 (Disc 1/1).
Figure 12
18. With DVD disc NTB12-070 / ITB12-054 (Disc 1/1) inserted, one of the following screens
will display:
•
If the screen in Figure 13 is displayed,
this disc is not needed.
¾ Remove/eject the DVD from the CD
slot.
¾ Go to C: Check Bluetooth® Setting
on page 12.
Figure13
•
If “Now preparing loading” shown in
Figure 14 is displayed, reprogramming
will begin automatically.
¾ Follow the on-screen Caution during
the reprogram.
Figure 14
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19. During the first part of the update
process, 3 more screens will be
displayed along with a percentage of
completion (progress) bars:
•
Rewriting boot data. (Figure 15)
•
Rewriting program data (Figure 16)
•
Rewriting language data (Figure 17)
Figure 15
IMPORTANT:
Once the reprogramming has started:
•
Do not eject the DVD while it is
loading.
•
Do not change the ignition position
until the DVD has been loaded.
Figure 16
Figure 17
20. When the first part of the reprogram has
finished loading:
•
“Program loading is completed” will
be displayed (Figure 18).
•
The Re-programming Software DVD
will automatically eject.
21. Remove the DVD and continue to the
second part of the update - step 22.
Figure 18
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22. After the DVD is removed, the screen
in Figure 19 (“Please insert disc”) may
ask to reinstall the same Reprogramming Software DVD for a
second time.
•
If not (Navigation System restarts),
go to step 25 on the next page.
•
If so, re-insert DVD disc.
¾ At the top of the screen
“Program Loading (2nd)” will be
displayed.
Figure 19
23. “Rewriting boot data” (Figure 20) and
“Rewriting program data” (Figure 21)
will be displayed.
IMPORTANT:
Once reprogramming has started:
Figure 20
•
Do not eject the DVD while it is
loading.
•
Do not change the ignition position
until the DVD has been loaded.
Figure 21
24. After the reprogram has completed:
•
“Program loading is completed” will
be displayed (Figure 22).
•
The Re-programming Software
DVD will automatically eject.
•
The Navigation system will restart.
•
Proceed to step 25.
Figure 22
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After Navigation has restarted:
25. To confirm that the Navigation version has been successfully updated, load DVD disc
NTB12-070 / ITB12-054 (Disc 1/1) back into the CD slot again.
One of the following screens will display:
•
If Figure 23 is displayed, it indicates
that the reprogram has been
completed.
¾ If complete, go to step 26.
Figure 23
•
If Figure 24 is displayed, the update
did not complete. Allow the update to
complete:
¾ Go back to step 18 on page 8.
¾ Follow steps 18 through 25 again.
Figure 24
26. Eject the DVD.
27. Go to C: Check Bluetooth® Setting on the next page.
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C: Check Bluetooth® Setting – 2010 Models
1. Press the “Setting” button on the switch panel.
2. Touch “Bluetooth”.
Bluetooth
Figure 17
3. Make sure Bluetooth is set to the
customer’s setting (as it was before
starting the procedure).
•
Touching Bluetooth will change the
setting ON > OFF or OFF > ON.
•
Bluetooth is ON when the ON
indicator displays in orange.
•
Bluetooth ON
Figure 18
Bluetooth is OFF when the ON
indicator is “grayed-out”.
Bluetooth OFF
Figure 19
4. Turn the ignition OFF. The process is complete.
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2011 Models – Installing the Navigation Update
NOTE: This procedure will take 10 – 15 minutes with the ignition ON. Before starting,
make sure to attach a battery charger to the vehicle battery set to a low charge rate
(trickle charge).
1. Turn the ignition ON – keep the transmission in Park or Neutral (parking brake ON).
2. Wait for more than 1 minute.
3. Press the “INFO” button on the switch panel.
4. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the
CD/DVD player).
•
For Altima; open the display by pressing the OPEN/TILT button to access the disc
slot. Leave the display open while loading.
5. Load the new disc “NTB12-070/ITB12-054 Re-programming Software” DVD into the CD
slot of the audio unit.
One of the following screens will display:
•
If the screen in Figure A1 is displayed,
this disc is not needed.
¾ Remove/eject the DVD from the
CD slot.
¾ Procedure is complete.
FigureA1
•
If “Now preparing loading” shown in
Figure A2 is displayed,
reprogramming will begin
automatically.
¾ Follow the on screen Caution
during the reprogram.
Figure A2
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6. During the first part of the update
process, 3 more screens will be
displayed along with a percentage of
completion (progress) bars:
•
Rewriting boot data. (Figure A3)
•
Rewriting program data (Figure A4)
•
Rewriting language data (Figure A5)
Figure A3
IMPORTANT:
Once the reprogramming has started:
•
Do not eject the DVD while it is
loading.
•
Do not change the ignition position
until the DVD has been loaded.
Figure A4
Figure A5
7. When the first part of the program has
finished loading:
•
“Program loading is completed” will
be displayed (Figure A6).
•
The Re-programming Software DVD
will automatically eject.
8. Remove the DVD and continue to the
second part of the update – step 9.
Figure A6
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9. After the DVD is removed, the screen
in Figure A7 (Please insert disc) may
ask to reinstall the same Reprogramming Software DVD for a
second time.
•
If not (Navigation System restarts),
go to step 12 on the next page.
•
If so, re-insert DVD disc.
¾ At the top of the screen
“Program Loading (2nd)” will be
displayed.
Figure A7
10. “Rewriting boot data” and “Rewriting
program data” will be displayed once
the DVD is reinstalled.
IMPORTANT:
Once reprogramming has started:
Figure A8
•
Do not eject the DVD while it is
loading.
•
Do not change the ignition position
until the DVD has been loaded.
Figure A9
11. After the reprogram has completed:
•
“Program loading is completed” will
be display (Figure A10).
•
The Re-programming Software
DVD will automatically eject.
•
The Navigation system will restart.
•
Proceed to step 12.
Figure A10
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After Navigation has restarted:
12 To confirm that the Navigation version has been successfully updated, load DVD disc
NTB12-070 / ITB12-054 back into the CD slot again.
One of the following screens will display:
•
If Figure A11 is displayed, it indicates
that the re-program has been
completed.
¾ If complete go to step 13.
Figure A11
•
If Figure A12 is displayed, the update
did not complete. Allow the update to
complete:
¾ Go back to step 5 on page 13.
¾ Follow steps 5 through 12 again.
Figure A12
13. Eject the DVD.
14. Turn the ignition OFF. Procedure is complete.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
“CM” I.D.: P1234
2011 Models
CAMPAIGN ID
P1234
2010 Models
CAMPAIGN ID
P1234
DESCRIPTION
Install Navigation Software Updates –
2011 Models
OP CODE
FRT
P12340
0.2 hrs
DESCRIPTION
Install Navigation Software Updates –
2010 Models
OP CODE
FRT
P12341
0.3 hrs
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OWNER’S LETTER (example of typical owner’s letter)
Dear Nissan Altima Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. With that in mind, we want to bring to your attention important information
about your Altima vehicle.
REASON FOR CAMPAIGN
Nissan has become aware that certain customers who may have had a call waiting function
on a prior vehicle are dissatisfied that this feature is not available on their current Nissan
vehicle. Although this feature was not included in the original design of your vehicle,
customer concerns are important to Nissan.
WHAT NISSAN WILL DO
To help address this concern for dissatisfied customers, Nissan will update the software in
the vehicle of customers who request it to add this function to the vehicle. This service,
free for parts and labor, should take less than 1 hour to complete, but your Nissan dealer
may require your vehicle for a longer period of time based upon their work schedule. If you
wish to take advantage of this offer, please contact your Nissan dealer.
WHAT YOU SHOULD DO
Contact your Nissan dealer at your earliest convenience in order to arrange an
appointment. To ensure the least inconvenience for you, it is important that you have
an appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.
Thank you for your cooperation.
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