PC196OL

FINAL
OWNER NOTIFICATION
Dear Nissan Quest Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. We believe that our current and future success depends on your continued
satisfaction with Nissan. With that in mind, we want to bring to your attention important
information regarding your vehicle.
REASON FOR SERVICE CAMPAIGN
Some potentially affected 2011 Quest vehicles with an installed accessory Tow Hitch may
have been equipped with Tow Hitch Cross Tubes that do not contain drain holes. As a
result, water may be prevented from draining properly and potentially cause corrosion. This
is not a safety issue, and the vehicle still meets and/or exceeds all applicable safety
standards.
WHAT NISSAN WILL DO
Although your vehicle was not equipped from the factory with a Tow Hitch Assembly, it is
possible that an affected accessory Tow Hitch may have been installed on your vehicle at a
later date. If your vehicle does not have a Tow Hitch installed, there is no action necessary
on your part and you may disregard this notice. If a Tow Hitch has been installed on your
vehicle, to assure your continued satisfaction and confidence in your vehicle, we ask that
you bring your vehicle to your nearest authorized Nissan dealer who will confirm whether
your Tow Hitch lacks drain holes. If it lacks drain holes, your Nissan dealer will replace the
Tow Hitch Assembly at no charge to you for parts or labor. The service should take
about an hour to complete, but your Nissan dealer may require your vehicle for a longer
period of time based upon their work schedule.
WHAT YOU SHOULD DO
Check the illustrations on the reverse side of this letter to help you in determining if your
vehicle is equipped with a Tow Hitch Assembly. If your vehicle does not have a Tow Hitch,
no further action is required. If you determine your vehicle has a Tow Hitch, please contact
your Nissan dealer at your earliest convenience in order to arrange an appointment for an
inspection of the Tow Hitch and, if necessary, a replacement. Alternatively, if you prefer,
you may inspect the Tow Hitch yourself to determine if drain holes are present as shown in
the attached illustration. If drain holes are present, no further action is required. If drain
holes are not present, or if you are unsure whether drain holes are present, please contact
your Nissan dealer to schedule an appointment. To ensure the least inconvenience for
you, it is important that you have an appointment before bringing your vehicle to
the Nissan dealer for service. Please bring this notice with you when you keep your
service appointment. Instructions have been sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.