PC231

Dealer Inventory Inspection
May 9, 2013
2013 Nissan Altima and Maxima Rear Member
Subject: 2013 Nissan Altima and Maxima Rear Member
Dealer Inventory Inspection
Attention: Dealer Principals, Sales, Parts, and Service Managers
***** Dealer Inventory Inspection Announcement *****
Nissan is conducting a dealer inventory inspection on certain specific MY13 Nissan Altima (L33) and
Maxima (A35) vehicles to inspect the rear members for proper parts application.
***** Vehicle Identification – Dealer Inventory *****
2013 Nissan Altima and Maxima vehicles subject to this inspection can be identified through two
methods:
• SERVICE COMM–Beginning May 10, 2013, dealer service departments can complete an inquiry
on SERVICE COMM-I.D. PC231-to determine vehicles subject to this inspection.
• VIN List–As a courtesy, posted with this announcement is a list of dealer inventory VINs subject
to this inspection arranged by region, district, and Dealer Code. This VIN list is available on
NNAnet.com under My Documents Sales>Campaigns>, Parts>Campaigns>, Service>Campaigns>
categories.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM-I.D. PC231–for the status on each vehicle falling
within the range of this dealer inventory inspection, which is currently in its inventory. Nissan requires
dealers to perform this procedure on any vehicles in their inventory before they are retailed.
Nissan dealers should perform the inspection only on vehicles specifically identified in SERVICE
COMM.
Nissan Parts & Service Dealer Support
5/9/13
Inspection Procedure
Altima (L33)
1. Locate drivers’ side rear member
shown in figure 1 and figure 2.
2. Inspect for a raised emboss on the
outside of drivers’ side rear member
shown in figure 3.
•
If emboss is present on the outside
of rear member, shown in figure 3.
Go to step 3.
•
If emboss is not present take a
picture of driver side rear member,
then go to step 3.
Rear
member
Figure 1
3. Repeat instructions for passenger side.
•
If emboss is present on the
drivers’ and passenger side rear
members shown in figure 3. No
further action is needed and use
warranty Op Code PC2311.
•
If emboss is not present on
either drivers’ or passenger side
rear member, please send a picture
with the following information to
below email address for further
instructions.
[email protected]
•
Send
o
o
o
o
o
o
o
Rear
member
Figure 2
the following information.
Picture
VIN #
Which side rear member
Dealer Name
Dealer Code
Contact person
Phone number
NOTE: There is NO hole in seam-sealed
area the bottom of Altima (L33) rear
member.
Look for emboss
on side of rear
member.
Figure 3
Inspection Procedure
Maxima (A35)
1. Locate drivers’ side rear member
shown in figure 1 and figure 2.
2. Inspect for a hole on the bottom of
drivers’ side rear member in the seamsealed area shown in figure 3.
•
If a hole is present on the bottom of
rear member, shown in figure 3. Go
to step 3.
•
If a hole is not present take a
picture of drivers’ side rear
member, then go to step 3.
Rear
member
Figure 1
3. Repeat instructions for passenger side.
•
If a hole is present on the drivers’
and passenger side rear members
shown in figure 3. No further action
is needed and use warranty Op
Code PC2311.
•
If a hole is not present on either
drivers’ or passenger side rear
member, please send a picture with
the following information to below
email address for further
instructions.
[email protected]
•
Send
o
o
o
o
o
o
o
Rear
member
Figure 2
the following information.
Picture
Which side rear member
VIN #
Dealer Name
Dealer Code
Contact person
Phone number
NOTE: There is NO emboss in the side of
Maxima (A35) rear member.
Look for hole in
seam sealed area
at bottom of rear
member.
Figure 3
Line Type: “CM” Campaign
Campaign: PC231
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect both driver and
passenger side rear
member-with ok
condition.
CM
PC231
ZZ
99
Op Codes
Flat Rate
Time
PC2311
0.2H
Parts
Required
on claim
Expense
Code
Required
No
No