PC212

Subject:
2013 Nissan Altima Sedan Heated Seats
Voluntary Service Campaign
Attention:
Dealer Principals, Sales, Parts and Service Managers
***** Corporate Statement *****
Nissan is conducting a Voluntary Service Campaign on certain specific MY2013 Nissan
Altima (L33) vehicles to inspect and, if necessary, replace the front driver and/or
passenger heated seat wiring sub harnesses.
Due to incorrect wire pin placement in the seat sub harness in affected vehicles, when the
switch is placed on High, only the seat cushion will warm up. When the switch is placed on
Low, only the seat back will warm up. If either seat heater is not operating properly, a
corrected wiring sub harness will be installed. Nissan will begin owner notification on May
13, 2013.
***** Parts Information *****
This campaign potentially affects approximately 29,116 Nissan vehicles in the U.S., of
which approximately 1,561 are currently in dealer inventory.
An initial parts order based on dealership volume of potentially affected vehicles will begin
to arrive on Friday, March 10. Dealers can check the allocation to determine the quantity
of part 87019-3TA5A (sub-harness) which will arrive. Dealers are encouraged to manage
their available parts carefully when scheduling customer campaign appointments.
The campaign part is currently under a parts sales restriction. A campaign update will be
provided when this parts availability status changes.
***** Repair Instructions *****
Nissan has developed the Service Campaign Bulletin NTB13-052 containing instructions to
perform this campaign repair, part information, and claims information. These instructions
are available on ASIST and on NNAnet.com under My Documents in the Sales/Campaign,
Parts/Campaign and Service/Campaign categories.
***** Vehicle Identification *****
MY 2013 Altima vehicles subject to this service campaign can be identified as follows:

Service Comm – Beginning May 10, Dealer sales and service departments can
complete an inquiry on Service Comm – Campaign I.D. PC212 – to determine if a
vehicle is subject to this recall campaign.

VIN List – As a courtesy, posted with this announcement is a list of Dealer
inventory VINs subject to this recall campaign arranged by region, district, and
Dealer Code.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm – Campaign I.D. PC212 - for the
campaign status on each vehicle falling within the range of this voluntary service campaign
which, for any reason, enters the service department. This includes vehicles purchased
from private parties or presented by transient (tourist) owners and vehicles in dealer
inventory. If an affected VIN was part of a dealer trade, the letter associated with that VIN
should be forwarded to the appropriate dealer for service completion.
***** Owner Notification *****
Nissan plans to begin notifying owners of potentially affected vehicles May 13, 2013 via
U.S. Mail.
Nissan Parts and Service Dealer Support
5/09/13
FAQ
Q.
What model year Altima vehicles are involved?
A.
Only specific model year 2013 Nissan Altima sedan vehicles manufactured in
Smyrna, TN and Canton, TN between December 2, 2011 and November 5, 2012 are
subject to this recall campaign. The campaign potentially affects approximately
29,116 Nissan Altima sedan vehicles in the U.S.
Q.
What is the reason for this campaign repair?
A.
The heated seat function may not perform to design intent for front driver and
passenger seats. Due to incorrect wire pin placement in the seat sub harness,
when the switch is placed on High, only the seat cushion will warm up. When the
switch is placed on Low, only the seat back will warm up.
Q.
Is this a safety recall?
A.
No.
Q.
When will vehicle owners be notified?
A.
We plan to begin notifying owners of potentially affected vehicles May 13, 2013.
Q.
What is the campaign parts supply plan?
A.
Dealers will begin receiving an initial parts shipment Friday, May 13. The campaign
part is currently under a parts sales restriction. A campaign update will be provided
when this parts availability status changes.
Q.
What will be the service department action?
A.
Nissan dealers will check the heated seat operation and either the front driver
and/or passenger seat heater is not operating properly, a corrected wiring sub
harness will be installed at no charge to you for parts or labor.
Q.
How do I identify an affected vehicle in SERVICE COMM?
A.
This recall campaign is identified as PC212.
Q.
A customer brought in a 2013 Altima vehicle but they did not receive a
letter. How can I tell if the vehicle is included in the Campaign?
A.
Check SERVICE COMM to confirm PC212 is displayed as an open campaign.
Q.
Are you experiencing this issue on any other Nissan (or Infiniti) models?
A.
No
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Loaner vehicles are not provided as part of this campaign.