PC251

Retailer Service Action
2013 Infiniti JX35 and 2014 Infiniti QX60 Front Brake
Torque Member
Attention: Retailer Principals, Sales, Parts, and Service Managers
***** Retailer Service Action Announcement *****
Infiniti is conducting a Retailer service action to inspect and, if necessary, replace one or both
of the front brake torque members on certain specific 2013 Infiniti JX35 or 2014 Infiniti QX60
vehicles currently in Retailer inventory only.
***** Vehicle Identification – Retailer Inventory *****
2013 Infiniti JX35 or 2014 Infiniti QX60 vehicles subject to this Retailer service action can
be identified through two methods:
• SERVICE COMM – Beginning October 19, 2013, Retailer service departments can
complete an inquiry on SERVICE COMM – I.D. PC251 - to determine an affected
vehicle.
• VIN List – As a courtesy, posted with this announcement is a list of affected
Retailer inventory VINs by region, district, and Retailer Code. This VIN list is
available on NNAnet.com under My Documents Sales>Campaigns>,
Parts>Campaigns>, Service>Campaigns> categories.
***** Retailer Responsibility *****
It is the Retailer’s responsibility to check SERVICE COMM – I.D. PC251 – for the status on each
vehicle falling within the range of this Retailer service action, which is currently in its inventory.
Infiniti requires retailers to perform this procedure only on vehicles in inventory
specifically identified in SERVICE COMM before they are retailed.
Infiniti Aftersales
10/18/13
1/8
Repair Overview
Check SERVICE COMM campaign ID # PC251 to confirm
the vehicle you are working on requires this campaign.
Check Date Code and Time Stamp on both front torque
mounts
(see page 3).
Does both the Date Code and Time Stamp match?
No
Yes
Replace only torque
member(s) with matching
Date Code and time
stamp.
No repair is needed.
END
2/8
SERVICE PROCEDURE
Check Date Codes
1. Raise the vehicle so you can access the back side of the front brake calipers.
2. On the back side of the front brake torque members (both sides) locate the “Date Code”
and “Time Stamp”. (see figure 1below as an example of where to find these items).
Back side of front brake
caliper and torque member
Time
Stamp
Location
Torque
mount
Example: Your Date Code and
Time stamp Code
may be different
Date Code
Location
Figure 1
NOTE:
• The above photo is of the passenger side. The driver side will have the Date Code at
the top of the torque member and the Time Stamp will be at the bottom of torque
member.
• In the example above the Date Code is 2265. Your Date Code may be different.
3. Write the Date Codes here, and on the repair order:
Passenger side________
•
•
Driver side________
If date code on either side is 3280, go to the time stamp inspection.
If date code 3280 is not on either side, no further action is needed.
3/8
4. Inspect time stamp on torque member, only if date code is 3280.
Figure 4a
Does 3280 match the Date Code on passenger or drivers side?
Is the time stamp indicator dot in the 7 or 8 o’clock position (reference picture
below).
Open Space Is the 12 O’clock position
11
9 O’clock
1
2
10
3
9
If Time Stamp
Indicator Dots are in
the 7 or 8 o’clock
position, replace
torque member.
.
7
3 O’clock
4
5
6
Ignore this line
6 O’clock
NO
YES
Perform repairs
No repair is needed.
See Replace Torque Member(s)
on the next page.
b.
Perform repairs for each side as indicated above.
• If the Date Code or Time Stamp does not match those in 4.a above , no repair is
needed. Return the vehicle to the customer.
• If driver side Date Code and Time Stamp match those in 4.a. above, replace the
driver side torque member.
• If passenger side Date Code and Time Stamp match, replace passenger side
torque member.
NOTE: For vehicles that require repair; some may need only one torque member replaced,
some may need both replaced.
4/8
Replace Torque Member(s)
NOTE:
• Only replace torque member if the Date Code and Time Stamp matches as
indicated on the previous page.
• Some vehicles may need only one torque member replaced, some may need both
replaced.
1. Remove the front wheel.
2. Remove the torque member as follows:
• Refer to Figure 2 as needed.
a. Remove the brake caliper bolts.
• These bolts will not be reused.
• Do not loosen or remove any hydraulic lines.
b. Remove the brake caliper; slide it off of the brake pads and secure it out of the way.
CAUTION: Do not allow the weight of the brake caliper to hang by the hydraulic
hose.
c. Remove the torque member bolts and then remove the torque member.
Torque
mount
Brake
caliper
Brake caliper
bolts – use
new bolts
Figure 2
5/8
Torque member
bolts – use new
bolts
3.
Install the new torque member with new torque member bolts.
NOTE: The new torque mount comes
with sliding pins, sliding pin boots, and
pad retainers.
Dark / Black
slide pin
should be in
the UP
position
• Make sure to install the correct
torque mount on the correct side
(refer to Figure 3 and the Parts
Information).
Pad
retainers
Light / Silver
slide pin
should be in
the DOWN
position
• Torque bolts to:
123 N•m (13 kg-m, 91 ft-lb).
Figure 3
4. Swap the brake pads from the old torque member to the new torque member.
• Make sure the brake pad wear indicator and end spring are in the UP position / top
of the caliper
• Refer to Figure 4 as needed.
Wear indicator and end spring
1. Brake caliper
2. Inner shim cover
3. Inner shim
4. Inner pad
5. Pad retainer
6. Torque Member
7. Outer pad
8. Outer shim
9. Outer shim cover
Figure 4
6/8
5. Slide the brake caliper over the brake pads.
6. Install the brake caliper bolts (see Figure 5).
• Use new bolts.
• Torque bolts to 45.6 N•m (4.7 kg-m, 34 ft-lb).
Torque
member
Brake
caliper
Brake caliper
bolts – use
new bolts
Torque mount
bolts – use new
bolts
Figure 5
7. Reinstall the front wheel(s).
• Torque lug nuts to 113 N•m (12 kg-m, 83 ft-lb).
8. Before driving the vehicle, press the brake pedal a few times.
9. Render the old torque member(s) unusable by damaging the threads in the mounting
bolt holes.
7/8
PARTS INFORMATION
DESCRIPTION
Torque Member-LH
(Left / Driver side –
includes 2 caliper bolts, sliding pins,
sliding pin boots, and pad retainers)
Torque Member-RH
(Right / Passenger side –
includes 2 caliper bolts, sliding pins,
sliding pin boots, and pad retainers)
Torque Member Bolts
PART #
QUANTITY
410A5 – 3JA0A
1; if needed
410A4 – 3JA0A
1; if needed
41005 – 1MD0A
2 per side; if needed
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
PC251
DESCRIPTION
Inspect both torque members
OP CODE
PC2510
FRT
0.2 hrs.
DESCRIPTION
Inspect both torque members and
replace one (1) - one side
OP CODE
FRT
PC2511
0.7 hrs.
DESCRIPTION
Inspect both torque members and
replace both
OP CODE
FRT
PC2512
0.9 hrs.
OR
CAMPAIGN (“CM”) I.D.
PC251
OR
CAMPAIGN (“CM”) I.D.
PC251
8/8