ITB12062C
Service Bulletin Details
Public Details for: ITB12062C
If you confirm the customer reports that people on the other end of a phone call cannot hear them. Customer report may include: voice is choppy or cuts-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice s
Models from 2013
2013 INFINITI JX |
2013 INFINITI M45 |
Models from 2012
2012 INFINITI EX35 |
2012 INFINITI FX35 |
2012 INFINITI FX37 |
2012 INFINITI FX50 |
2012 INFINITI G37 |
2012 INFINITI M45 |
Models from 2011
2011 INFINITI EX35 |
2011 INFINITI FX35 |
2011 INFINITI FX37 |
2011 INFINITI FX50 |
2011 INFINITI G37 |
2011 INFINITI M45 |
Models from 2010
2010 INFINITI EX35 |
2010 INFINITI FX35 |
2010 INFINITI FX37 |
2010 INFINITI FX50 |
2010 INFINITI G37 |
Classification: Reference: Date: EL12-064c ITB12-062c November 12, 2013 WITHOUT NAVIGATION SYSTEM HANDS-FREE PHONE POOR SOUND QUALITY This bulletin has been amended. Changes have been made to the Parts Information table only. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2011 – 2013 M37, M56 and M Hybrid (Y51 & HY51) 2013 JX35 (L50) 2010 – 2012 FX35 and FX50 (S51) 2010 – 2012 EX35 (J50) 2010 – 2012 G25 and G37 Sedan, Coupe, and Covertible (V36, CV36, & HV36) Without navigation system IF YOU CONFIRM The customer reports (or has previously reported) that people on the other end of a phone call cannot hear them. Customer report may include: • Voice is choppy or cuts out. • Voice sounds distant. • Voice sounds as if speaking through a tunnel. • Voice sounds like it is under water. ACTION 1. Replace the TEL Adaptor Unit / Bluetooth® Control Unit. 2. Replace the microphone and map lamp finisher. IMPORTANT: The purpose of “ACTION” (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair. Infiniti Bulletins are intended for use by qualified technicians, not ‘do-it-yourselfers’. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this applies to your vehicle. 1/7 PARTS INFORMATION DESCRIPTION MODEL VARIATION PART NUMBER QUANTITY Microphone All NA 28336 – 1VU0A 1 M NA 28388 – 3WY0A 1 G NA 28383 – 3WY1A 1 EX NA 28383 – 3WY1A 1 FX NA 28383 – 3WY1A 1 JX NA 28383 – 3JA0B 1 Beige without E-CALL SW 26434 – 1PM0A Beige with E-CALL SW 26434 – 1PM2A Black with E-CALL SW 26434 – 1PM2B TEL Adaptor Unit Bluetooth Control Unit M JX Map Lamp Finisher G FX EX Beige without sunroof Beige without sunroof Beige with sunroof 1 26437 – 3LZ0A 1 26437 – 3LW0A 26437 – 3LZ5A CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: PFP OP CODE SYM DIA FRT M DESCRIPTION Hands-Free Phone - Repair (Without Navigation, And: With Sunroof 28336 - 1VU0A RX2QAA ZE 32 0.5 hrs. FX With Sunroof 28336 - 1VU0A RX2QAA ZE 32 0.9 hrs EX With Sunroof Without Sunroof 28336 - 1VU0A 28336 - 1VU0A RX2QAA RX2RAA ZE ZE 32 32 0.7 hrs 2.0 hrs JX With Sunroof 28336 - 1VU0A RX2QAA ZE 32 0.9 hrs. G37 Convertible 28336 - 1VU0A RX2RAA ZE 32 0.7 hrs. G25 / G37 Sedan With Sunroof Without Sunroof 28336 - 1VU0A 28336 - 1VU0A RX2QAA RX2RAA ZE ZE 32 32 1.1 hrs 1.9 hrs. With Sunroof 28336 - 1VU0A RX2QAA ZE 32 0.8 hrs. Without Sunroof 28336 - 1VU0A RX2RAA ZE 32 1.2hrs. MODEL G37 Coupe 2/7 ITB12-062c SERVICE PROCEDURE 1. Replace the TEL Adaptor Unit / Bluetooth® Control Unit. • Refer to the AV section in the appropriate Service Manual for replacement information. 2. Replace the Microphone. • Select and use the appropriate instructions from the following: For G37 Convertible: • • • Refer to the AV section in the appropriate Service Manual for microphone replacement information. Make sure to use the new microphone listed in the Parts Information. Make sure to use the new map lamp finisher listed in the Parts Information. IMPORTANT: Make sure the new microphone is firmly snapped into place. If the microphone is loose, it could pick up extra noise from an unintended source. For Applied Vehicles without a sunroof: • • • Refer to the AV section in the Service Manual for microphone replacement information. Make sure to use the new microphone listed in the Parts Information. Make sure to use the new map lamp finisher listed in the Parts Information. IMPORTANT: Make sure the new microphone is firmly snapped into place. If the microphone is loose, it could pick up extra noise from an unintended source. For Applied Vehicles with a sunroof: • • • Use the Microphone Replacement Instructions below. Make sure to use the new microphone listed in the Parts Information. Make sure to use the new map lamp finisher listed in the Parts Information. MICROPHONE REPLACEMENT INSTRUCTIONS (with sunroof) NOTE: The photos used in this section are of a M37/56. These photos are also representative (similar) for all other applied vehicles with sunroof. 1. Turn the ignition OFF. 3/7 ITB12-062c Roof console assembly 2. Remove / snap loose the map lamp finisher shown in Figure SR1. • Use a plastic trim tool as needed. Map lamp finisher Figure SR1 Microphone 3. Remove the microphone from the map lamp finisher. Map lamp finisher Figure SR2 4. Fully open (slide back) the sunroof. 5. Carefully snap loose the headlining along the front of the sunroof opening at the 3 spots shown in Figure SR3. Snap loose here Figure SR3 4/7 ITB12-062c Roof console 6. Push the microphone through the roof console so it is above the headlining. Push microphone above headlining Figure SR4 7. Remove both sun visor holders – twist ¼ turn to remove. Sun visor holders Figure SR5 5/7 ITB12-062c 8. Carefully pull the headlining down just enough to look in and locate the microphone connector. CAUTION: Be careful not to crease the headlining. Look in here for the microphone connector Figure SR6 9. Carefully slide the connector to the right (towards the passenger side) to disengage it from its mount. • It may be tight on the mount, but it just slides to the right to disengage. CAUTION: Be careful not to crease the headlining. Slide connector to right Microphone connector Figure SR7 6/7 ITB12-062c 10. Carefully reach in above the headlining and pull out the microphone. CAUTION: Be careful not to crease the headlining. 11. Disconnect the old microphone and discard. Connector Carefully reach in here and pull out the microphone Microphone Figure SR8 12. Install the new microphone in reverse order. • Make sure to use the new microphone listed in the Parts Information. • Make sure to use the new map lamp finisher listed in the Parts Information. IMPORTANT: Make sure the microphone is firmly snapped into place. If the microphone is loose, it could pick up extra noise from an unintended source. CAUTION: Be careful not to crease the headlining. 7/7 ITB12-062c