PC256

NISSAN
BULLETIN
2014 Nissan Altima and Maxima Floor Support Weld
Dealer Inventory Inspection
Reference: PC256
Date: December 19, 2013
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Dealer Inventory Inspection Announcement *****
Nissan is conducting a dealer inventory inspection to inspect the floor support welds on certain
specific MY14 Altima and Maxima vehicles.
***** Vehicle Identification – Dealer Inventory *****
2014 Nissan Altima and Maxima vehicles subject to this inspection can be identified
through two methods:
•
•
SERVICE COMM – Beginning December 20, 2013, dealer service departments can
complete an inquiry on SERVICE COMM – I.D. PC256 - to determine an affected vehicle.
VIN List – As a courtesy, posted with this announcement is a list of affected dealer
inventory VINs by region, district, and Dealer Code. This VIN list is available on NNAnet.com
under My Documents Sales>Campaigns>, Parts>Campaigns>, Service>Campaigns>
categories.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM – I.D. PC256 – for the status on each
vehicle falling within the range of this dealer inventory inspection, which is currently in its inventory.
Nissan requires dealers to perform this procedure on any vehicles in their inventory before they are
retailed.
Nissan dealers should perform the inspection only on vehicles specifically identified in
SERVICE COMM.
***** Inspection Procedure *****
This inspection procedure will be available on ASIST and NNAnet.com.
•
•
ASIST – Go to “Tech Support Info” on the left column of the ASIST opening page.
Under “Tech Support Info”, select “Inventory Vehicle Actions”. A new window will open where
you may access the technical procedures.
NNAnet.com – This procedure can be found on NNAnet.com under My Documents in the
following categories:
o Sales>Campaigns>
o Parts>Campaigns
o Service>Campaigns>
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
SERVICE PROCEDURE
1. Move driver seat to full rear
position.
2. Remove driver side floor mat
from the vehicle.
3. Remove driver side kick plate
using suitable trim tool as shown
in Figure 1.
Figure 1
4. Remove driver side lower A-pillar
finisher using suitable tool as
shown in Figure 2.
Figure 2
5. Remove driver side center
console finisher near accelerator
pedal using suitable trim tool.
Figure 3
6. Locate and unlatch the first three
wire harness clips using suitable
trim tool as shown in Figure 4.
•
Use suitable trim tool and
pry up as shown on Figure 5
to release the harness clips.
Wire harness clips
Figure 4
7. Release harness and cable from
clips using suitable tool in area
shown in Figure 5.
Release clip here
Figure 5
8. Lift carpet out of the harness clips
and roll carpet inward while
pulling carpet out from behind
Brake/Accelerator pedals to
reveal white foam spacer.
Figure 6
9. Remove foam spacer from driver
floor area as shown in Figure 7.
•
Carefully lift foam spacer
from the floor by lifting the
outside edge first.
•
Lift over floor stiffener then
gently pull from underneath
the carpet.
Figure 7
Note: Please remove/install foam
with care as it can easily be
broken if excess force is used.
10. Lift dash insulation and place
under cable to temporarily retain
during floor support bracket weld
inspection as shown in Figure 8.
Figure 8
11. Inspect driver side metal floor support
bracket welds.
•
Count each visible weld to ensure
a minimum of 21 welds are
present on the top of the metal
floor support bracket.
•
Refer to arrows identifying black
highlighted spot welds in Figures
10, 11 and 12.
•
Location of welds will vary from
vehicle to vehicle.
Examples of spot
welds
Figure 9
Stamped
Holes
Figure 10
Figure 11
Stamped
Hole
Figure 12
12. If 21 or more spot welds are confirmed present:
•
Reassemble vehicle.
•
Submit warranty claim using PC2560. (see claims info)
•
Release the vehicle.
13. If less than 21 welds are confirmed or unable to confirm number of
welds:
•
Continue to hold the vehicle.
•
Send E-mail to the below address and carbon copy (CC) your FOM:
[email protected]
Make sure to include the below information:
Dealer Code
VIN
Number of Welds Confirmed
Contact Person Name
Phone Number
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC256
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect Floor Support
Bracket Welds
CM
PC256
ZZ
99
Op Codes
Flat Rate
Time
PC2560
0.4H
Parts
Required
on claim
Expense
Code
Required
No
No