PC284A

Aftersales Retailer Support
2013-14 JX35 QX60 CVT
Retailer Service Action Update
Reference: PC284
Date: June 12, 2014
Attention: Retailer Principal, Sales, Parts and Service Managers
*****Retailer Announcement*****
On May 24th a JX35 & QX60 CVT replacement service action was announced for select 201314 JX35/QX60s in retailer inventory or ICV service. As a result of delayed retail delivery
reporting and some other factors, some retailers received CVTs they do not need. The
attached excel file shows the CVTs that were shipped and also include the retailer inventory
on 5/23/14 for reference.
All 2WD (310CM-3WX0DRE) CVTs have now been shipped. We still have a backorder
condition in some PDCs for 112 AWD CVTs (310CM-3WX0ERE). We expect to have this
backorder condition resolved next week and will resume automatic shipping AWD CVTs at
that time.
Parts Inspection:
Retailers can return the unwanted units. If retailers are returning a unit that was not part of
the May 24th automatic shipment, they must inspect the serial number and code the
return correctly. This will ensure any older units not at current production specification are
not returned to saleable PDC inventory. Retailers should inspect the serial number using the
picture and table below.
SERIAL NUMBER LOCATION

Current production spec starting serial # for 310CM-3WX0DRE (2WD)
o M13919299
o Z14106277

Current production spec starting serial # for 310CM-3WX0ERE (AWD)
o M13919075
o Z13900251
SERIAL NUMBER DECODER
Example Serial No.
M14229658
M or Z (Character 1)
M = JMEX G 3 Line
14 (Character 2 & 3)
Calendar Year Built
Character 4 –
Month Built
1 through 9 =
January
through
September
X = October
Y = November
Remaining Character
– Build Sequence
29,658 unit built in
February at Jatco
Mexico on G3 line
Z = December
Z14311081
Z = JMEX G 3-2 Line
Calendar Year Built
1 through 9 =
January
through
September
11,081 unit built in
March at Jatco Mexico
on G3-2 Line
Parts Return Instructions:


CVTs with serial numbers after the current production spec are eligible for return
using an “I” code
CVTs with serial numbers before the current production spec should be returned
using a “G” code
Note: All CVTs shipped as part of the May 24th shipment can be returned
under an “I” code; inspection is necessary if a retailer wishes to return an
older CVT in their parts inventory.
Disclosure Statements:
For vehicles repaired under this service action and sold as a new vehicle, it is important for
retailers to remember to give customers a disclosure statement that complies with their
local and state requirements.
Attachments (3):
1. PC284 – JX35/QX60 Retailer Service Action Announcement (original)
2. PC284 – JX35/QX60 Retailer Service Action Update (6/12)
3. PC284 – Automatic Parts Shipment Recap
Retailer Communication: The information will be posted to NNAnet.com on June 12,
2014. Please cascade as necessary.
 NNAnet.com under My Documents in the following categories:
o Sales>Campaigns
o Parts>Campaigns>
o Service>Campaigns>