PC419

NISSAN
BULLETIN
Hood Primary Latch
Dealer Service Action
Reference: PC419
Date: December 16, 2015
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
MY2016 Maxima (A36)
MY2015 Murano (Z52)
MY2015-16 Pathfinder (R52)
MY2015-16 Rogue (T32)
NA
Dealer
Inventory:
9,025
9,863
9,247
13,791
SERVICE COMM
Activation date:
December 16, 2015
*****Dealer Announcement*****
Nissan is conducting a dealer inventory service action to inspect and, if necessary, replace
the hood latch on certain MY 2015 Murano, MY2016 Maxima, and MY2015-16 Rogue and
Pathfinder vehicles currently in dealer inventory or assigned and in transit to check for
possible out-of-specification primary hood latch sub-component.
IMPORTANT: Dealers should not sell or trade any affected vehicles in dealer
inventory subject to this service action until the hood latch has been inspected and
proper operation has been confirmed.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles currently in dealer inventory are affected by this inventory
inspection using Service Comm I.D. PC419.
2. Use the attached procedure to inspect and, if necessary, repair the vehicle.
3. The service department should immediately submit a warranty claim so that the
results of this inspection can be tracked, and then release the vehicle for sale.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in inventory. Nissan requests
dealers to perform this repair on vehicles in inventory prior to being retailed to ensure
customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PC419 – Rogue, Pathfinder, Murano, Maxima Hood Latch
SERVICE PROCEDURE
1. Open the hood for inspection.
Hood Latch
NG
2. Inspect the black hood latch spring
position (Figure 1):

If the hood latch spring is in
the proper position, shown in
Figure 2, continue to step 3.

If the hood latch spring is out
of position, as shown in Figure
1, replace hood latch per the
Electronic Service Manual
(ESM).
Figure 1
3. Open and close the hood 30 times.




Hood Latch
OK
Pull release lever
Open hood
Close hood fully
Repeat 30 times
4. After cycling the hood inspect the
black hood spring position:

If the spring is still in place
(Figure 2) the inspection is
complete.

If the spring has dislodged
(Figure 1), replace the hood
latch assembly per the ESM.
Figure 2
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC419
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
CM
PC419
ZZ
99
Op
Flat Rate
Codes
Time
Parts
Required
on claim
Expense Code
Required
Inspect Hood Latch Assembly
PC4190
0.4 hrs.
No
No
Inspect and Replace Hood Latch
Assembly (Maxima A36)
PC4191
1.5 hrs.
YES
No
Inspect and Replace Hood Latch
Assembly (Rogue T32, Murano Z52)
PC4192
0.6 hrs.
YES
No
Inspect and Replace Hood Latch
Assembly (Pathfinder R52)
PC4193
0.7 hrs.
YES
No