NTB15073B

Classification:
Reference:
BT15-020b
Date:
NTB15-073b
March 22, 2016
2015-2016 MURANO; AUTOMATIC BACK DOOR
DOES NOT OPERATE AND RELATED DTCS
This bulletin has been amended. Changes have been made to all sections.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2015-2016 Murano (Z52)
2016 Murano Hybrid (Z52)
IF YOU CONFIRM
The automatic back door does not operate,
and/or
One or a combination of the following DTCs are found stored in the Automatic Back Door
Control Module (ABD CU):

B2426-29 (SPINDLE SENSOR LH)

B2427-29 (SPINDLE SENSOR RH)

B2416-1E (TOUCH SEN R OPEN)

B2417-1E (TOUCH SEN L OPEN)

B242A-13 (CLSR CONDITION)
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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ACTION
1. Check the battery voltage (engine not running).

Make sure battery voltage is between 12 and 15.5 volts.

Charge or replace the battery as needed.
2. For 2015 Murano Only: Refer to page 9, step 13 in the Service Procedure to confirm if
ABD CU reprogramming is needed.

Reprogram the ABD CU, if needed.

If the ABD CU is reprogramed, also perform Automatic Back Door Manual
Configuration.
3. Perform Automatic Back Door Calibration (see page 22).
4. Erase all DTCs.
5. For 2015 Murano Only: If reprogramming was done, inform the customer of changes in
automatic back door operation (see page 3, and also Owner’s Manual pages at the end
of this bulletin.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work
you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as
it contains information that is essential to successfully completing this repair.
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Automatic Back Door Operation Changes After Reprogramming
For 2015 Murano Only: Automatic back door operation will change if the ABD CU is
reprogrammed. Refer to the table below for the explanation of these changes.
Operating Back Door With:
Before Reprogramming
After Reprogramming
Instrument Panel Switch
Press once, back door opens.
Press again before back door
completely opens, back door
reverses (closes).
Press once, back door opens.
Press again, back door stops.
Press again, back door
reverses (closes).
Request Switch (1) and
Liftgate (back door) Switch
(2)
Press request switch, back
door opens. Press back door
switch with back door still
opening, back door stops.
Press again, back door
continues to open.
Press request switch, back
door opens. Press back door
switch with back door still
opening, back door stops.
Press again, back door
reverses (closes).
Liftgate (back door) Switch
(with back door open)
Press once, back door closes.
Press again before back door
completely closes, back door
reverses (opens) (3).
Press once, back door closes.
Press again before back door
completely closes, back door
stops. Press again, back door
reverses (opens).
Intelligent Key
Press button, back door
opens. Press again before
back door completely opens,
back door reverses (closes).
Press button, back door opens.
Press again, back door stops.
Press again, back door
reverses (closes).
Automatic Back Door
Operation
A chime sounds three times
before the back door starts to
move, open or close.
The hazard warning lights
flash at the beginning of open
or close operation.
The chime sound operation
remains the same.
No hazard warning light flash
during operation.
Automatic Back Door
Calibration
Hazard warning lights flash.
No chime sound. Back door
movement is slower than
normal operating speed.
Hazard warning lights
do not flash.
Remainder of operation does
not change.
(1) The request switch being operated is located above the rear license plate.
(2) The back door switch is located at the bottom left of the back door.
(3) When the back door closes too much to press the back door switch again and instead
the request switch is pressed, the back door stops. Press the request switch again and
the back door will reverse (open).
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NTB15-073b
SERVICE PROCEDURE
Battery Voltage Check
1. Check the battery voltage.

Make sure battery voltage is between 12 and 15.5 volts (engine not running).

Charge or replace the battery as needed.
ABD CU Reprogramming (for 2015 Murano only)
NOTE:

Refer to page 9, step 13 to confirm if ABD CU reprogramming is needed.

If ABD CU is not needed, make sure to perform Automatic Back Door Calibration
(see page 22) and erase all DTCs.
1. Before starting:

Make sure the back door is fully closed.

ASIST on the CONSULT PC has been synchronized to the current date.

All CONSULT related software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets all reprogramming software during
ASIST synchronization.
CAUTION:

Connect the GR8 to the vehicle 12 volt battery and set to ECM power supply mode.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the ABD CU may be damaged.

Be sure to turn OFF all vehicle electrical loads. If a vehicle electrical load remains
ON, the ABD CU may be damaged.

Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops
during reprogramming, the process will be interrupted and the ABD CU may be
damaged.

Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI. If Bluetooth® signal waves are within range of the
CONSULT PC during reprogramming, reprogramming may be interrupted and the
ABD CU may be damaged.
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2. Once all ASIST and CONSULT related updates have been performed, attach the
CONSULT PC to the vehicle.

Connect the plus VI to the vehicle.

Connect the AC adapter to the CONSULT PC.
3. Turn ON the CONSULT PC, and then open CONSULT III plus (C-III plus).
NOTE: Make sure all applications other than C-III plus are closed.
4. Press the ignition switch twice without depressing the brake pedal.

The meter and gauges will illuminate.
CAUTION: Do Not start the engine, the ABD CU may be damaged.
NOTE: Make sure ALL accessories are turned OFF.
5. Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.
6. Go to Re/programming, Configuration.
Step 5:
Plus VI is
recognized
Step
6
Figure 1
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7. Check the box for Confirmed Instructions after viewing and reading all precautions,
and then select Next.
Step
7
Figure 2
8. If the screen in Figure 3 appears, select Automatic Selection(VIN).
Step
8
Figure 3
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9. Verify the VIN or Chassis # matches that of the vehicle.

If the correct VIN is displayed, select Confirm.
Step 9:
Verify
here
xxxxxxxx
Step 9: If
OK, select
Confirm
Figure 4
10. Select Confirm again.
xxxxxx
Step
10
Figure 5
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NTB15-073b
11. Select AUTO BACK DOOR.

Use the arrows if needed to scroll and access AUTO BACK DOOR.
Step
11
Scroll with
arrows
Figure 6
12. Wait for System Call to complete, and then select Reprogramming.
Step
12
Figure 7
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13. When you get to the screen shown in Figure 8, confirm reprogramming applies as
follows:
a. Find the ABD CU P/N and write it on the repair order.
NOTE: This is the current ABD CU P/N.
xxxxxx
13a:
Current
P/N
xxxxx
xxxxxxxxxxxxxxx
13c: If OK,
select Save
Figure 8
b. Compare the P/N you wrote down to the number in Table A below.

If there is a match, the reprogramming applies. Go to step 13c.

If there is not a match, this reprogramming is not needed. Go to Automatic Back
Door Calibration on page 22.
Table A
CURRENT P/N: 284G05AA0A
c. If there is a P/N match as specified above, select Save, and then continue with the
reprogramming procedure on the next page.
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14. Use arrows (if needed) to view and read all precautions.
15. Check the box confirming the precautions have been read.
16. Select Next.
Step
14
Step
15
1/2
Step
16
Figure 9
NOTE: In some cases, more than one new P/N for reprogramming is available.
 In this case, the screen in Figure 10 will display.
 Select and use the reprogramming option that does not have the message “Caution!
Use ONLY with NTBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means that there is no
reprogramming available for this vehicle. This bulletin does not apply or it has already
been done.
AUTO BACK DOOR
Figure 10
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NTB15-073b
17. Verify the Current Part Number matches the P/N written down in step 13 and the
Part Number After Repro/programming is different, then select Next.
yyyyy
xxxxx
xxxxxx
Step 17:
Verify P/Ns
above, then
select Next
xxxxx
Figure 11
18. If the screen in Figure 12 appears, first select Delete, then Confirm, and then
Other Operation.

This will erase the Saved Data List and restart the reprogram from page 8, step 12.
You must go back to step 12.

If no Saved Data List is stored, Figure 13 on the next page will be displayed.
Proceed to step 19.
5N1xxxxxxxxx
AUTO BACK DOOR
284G4
xxxxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx
Step
18
Figure 12
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NTB15-073b
19. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within the specified range to make the indicator turn
green.
Monitor 12V
battery voltage
here
Must be
“Green” before
selecting Next
Step
19
Figure 13
20. With battery voltage OK (green), select Start.

The reprogramming process begins when Start is selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay within
12 volts and 15.5 volts.
Monitor 12V
battery voltage
here
Must be
“Green” before
selecting Next
Step
20
Figure 14
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NTB15-073b
21. Wait for both bar graphs to complete.
Figure 15
22. When the screen in Figure 16 displays, reprogramming is complete.
NOTE: If the screen in Figure 16 is not displayed (which indicates reprogramming did not
complete), refer to the information on the next page.
23. Select Next, and then wait for System Call to complete.
Step
23
Figure 16
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NTB15-073b
Control Unit Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in Figure 17:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.
Ready Mode is OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the
on screen instructions.

Select
Retry
“Retry” may not go through on
the first attempt and can be
selected more than once.
Figure 17
If reprogramming does not complete and the “X” icon displays as shown in Figure 18:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.
Ready Mode is OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and restart
the reprogram procedure
from the beginning.
Figure 18
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24. Erase all DTCs as follows:
a. Turn the ignition OFF
b. Turn the ignition ON.
c. Wait for DTC erase to complete.
Turn ignition from ON to OFF, and then back to ON
Figure 19
25. Verify the part number has changed (before and after reprogramming part numbers
should be different).
a. Print a copy of the screen in Figure 20 by selecting Print.
b. Attach the copy to the repair order.
c. Once a copy has been printed, select Confirm.
Step
25
yyyyy
xxxxx
xxxxxx
xxxxxxxxxxxxxxxx
Step
25a
Step
25c
Figure 20
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26. After Confirmation has completed, select Home.
Step
26
Figure 21
Go to Automatic Back Door Manual Configuration on the next page.
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Automatic Back Door Manual Configuration
(Perform ONLY if reprogramming was done)
27. Select Re/programming, Configuration.
Step
27
Figure 22
28. Check the box for Confirmed Instructions, and then select Next.
Step
28
Figure 23
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29. If the screen in Figure 24 appears, select Automatic Selection(VIN).
Step
29
Figure 24
30. Verify the VIN or Chassis # matches that of the vehicle.

If the correct VIN is displayed, select Confirm.
Step 30:
Verify here
xxxxxx
Step 30: If VIN OK,
select Confirm
Figure 25
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31. Select Confirm again.
xxxxxx
Step
31
Figure 26
32. Select AUTO BACK DOOR.

Use the arrows if needed to scroll and access AUTO BACK DOOR.
Step
32
Scroll with
arrows
Figure 27
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33. Select Manual Configuration.
Step
33
Figure 28
34. Select Next.
Step
34
Figure 29
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35. Select OK.
Step
35
Figure 30
36. Select End.
Step
36
Figure 31
Go to Automatic Back Door Calibration on the next page.
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Automatic Back Door Calibration
NOTE: The operating characteristics of automatic back door calibration changes after
reprogramming. See page 3 for details.
1. Calibrate the automatic back door.
a. Open the automatic back door by pressing the request switch (above rear license
plate).
NOTE: Once the automatic back door is fully open, two long confirmation beeps will
sound.
b. Close the automatic back door by pressing the back door switch (located at bottom
left of back door).
NOTE: The automatic back door can be closed manually instead of using the
request switch.
Back Door Open Position Setting Function
1. Adjust the back door to fully open by performing Back Door Open Position Setting
Function.

Refer to the ESM, section DLK-Door & Lock, for Back Door Position Setting
Function.

Inform the customer that the back door has been set to the full open position. If they
desire a different position, it will have to be reset.
Verify the automatic back door works properly.
For 2015 Murano Only: Owner’s Manual Corrected Pages
Go to pages 24-26 in this bulletin, print them, and then:

Put them into the customer’s Owner’s Manual, or

Give them to the customer and ask the customer to put them into their Owner’s
Manual.
 These pages go in the 2015 MURANO OWNER’S MANUAL, section 3-Predriving checks and adjustments. They replace pages 3-23, 3-24, and 3-25.
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NTB15-073b
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
Check/Clear DTCs and perform
Back Door Calibration
PFP
OP CODE
SYM
DIA
FRT
284G0-5AA1A
BX5RAA
ZE
32
0.2*
*FRT allows adequate time to access DTC codes and reprogram. No other diagnostic
procedures subsequently required. Do NOT claim any Diagnostic Op Codes with this
claim.
On the Same repair line
If needed:
DESCRIPTION
OP CODE
FRT
GB18AA
(1)
Test and Charge Battery
(1) Reference the current Nissan Warranty Flat Rate Manual and use the indicated flat rate
time.
If needed:
DESCRIPTION
OP CODE
FRT
Test and Charge Battery
GB18AA
(1)
Replace Battery
GB181A
(1)
(1) Reference the current Nissan Warranty Flat Rate Manual and use the indicated flat rate
time.
If needed (for 2015 Murano Only):
DESCRIPTION
Auto Back Door Programming
PFP
OP CODE
SYM
DIA
FRT
284G0-5AA1A
BX5AAA
ZE
32
0.4*
* FRT allows adequate time to access DTC codes and reprogram. No other diagnostic
procedures subsequently required. Do NOT claim any Diagnostic Op Codes with this
claim.
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Pre-driving checks and adjustments, page 3-23
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Pre-driving checks and adjustments, page 3-24
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Pre-driving checks and adjustments, page 3-25
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