ITB15011B

Classification:
Reference:
Date:
AT15-006b
ITB15-011b
April 5, 2016
2013 JX35 AND 2014-2015 QX60;
ENHANCED DIAGNOSTIC LOGIC FOR CVT JUDDER
This bulletin has been amended. Table A on page 4 has been revised.
Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2013 JX35 (L50)
2014 – 2015 QX60 (L50)
APPLIED VIN
and DATE:
2013 JX35: Built after 5N1AL0(* * *)DC 343902 / March 26, 2013
2014 QX60: All VINs / Dates
2015 QX60: Built before 5N1AL0(* * *)FC 525808 / April 14, 2015
APPLIED ENGINE: VQ35DE V6 engine only
IF YOU CONFIRM
The customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration).
NOTE: A new diagnostic logic has been established to enhance the diagnostic process by storing diagnostic
trouble codes (DTCs) on Applied Vehicles.
The new DTCs are:
P17F1 (CVT_JUDDER [C/U INSPECTION])
P17F0 (CVT_JUDDER [T/M INSPECTION])
ACTION
1. Refer to page 4, step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are
working on.
NOTE: The current TCM Part Numbers in this bulletin have been updated. The vehicle you are working on
may require reprogramming per this bulletin again.
2. If this bulletin applies, reprogram the TCM (Transmission Control Module).
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals
who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described
condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your
vehicle.
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SERVICE PROCEDURE
NOTE:

Most instructions for reprogramming with CONSULT- III plus (C-III plus) are displayed on the CONSULT
PC screen.

If you are not familiar with the reprogramming procedure, click here. This will link you to the "CONSULTIII plus Reprogramming" general procedure.
CAUTION:

Connect the GR8 to the vehicle 12 volt battery, and set to “power supply” mode.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the
TCM may be damaged.

Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted
and the TCM may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC
during reprogramming, reprogramming may be interrupted and the TCM may be damaged.
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1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Start C-III plus.
3. Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.
4. Select Re/programming, Configuration.
VI is
recognized
Step
4
Figure 1
5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in Figure 2 on the next page.
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6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
6A: Current TCM P/N
TRANSMISSION
31036 - _ _ _ _ _
Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number column in Table A
below.

If there is a match, this reprogramming applies. Continue with the reprogramming procedure.

If there is not a match, this bulletin does not apply.
Table A
MODEL
2013 JX35
CURRENT TCM PART NUMBER
BEFORE REPROGRAMMING:31036 9NA6A, 9NA6B, 9NA6C, 9NA6D, 9NA6E
3JU0A, 3JU0B, 3JU0C, 3JU0D, 3JU0E
3JU1A
9NA7A
9NA9C, 9NA9D
2014 QX60
with V6 engine
9NA7A, 9NA7B, 9NA7C, 9NA7D
3JU3A, 3JU3B, 3JU3C, 3JU3D
9NA8E
9NA9E
2015 QX60
with V6 engine
9NB0A, 9NB0B, 9NB0E
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7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
NOTE:

In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 3 displays.
 Select and use the reprogramming option that does not have the message “Caution! Use ONLY with
ITBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle. This bulletin does not apply.
TRANSMISSION
Figure 3
IMPORTANT: If C-III plus locks up or freezes at this point or displays “cannot complete reprogramming,
the CONSULT PC is set up with User Rights. Reprogramming can be completed with Administrator log
in”, the TOUGHBOOK settings need to be changed so that Users have full access rights. See your
Dealership’s IT System Administrator for details.
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8. When the screen in Figure 4 displays, reprogramming is complete.
NOTE: If the screen in Figure 4 does not display (indicating that reprogramming did not complete), refer to the
information on the next page.
9. Disconnect the battery charger from the vehicle.
10. Select Next.
Step
10
Figure 4
NOTE:

In the next step (page 8), you will perform Erase All DTCs.

DTC erase is required before C-III plus will provide the final reprogramming confirmation report.
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TCM Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices are
OFF.

All electrical loads are OFF.

Select retry and follow the on
screen instructions.

“Retry” may not go through on first
attempt and can be selected more
than once.
Figure 5
If reprogramming does not complete and the “X” icon displays as shown in
Figure 6:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is plugged
in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are securely
connected.

All C-III plus updates are installed.

Select Home, and restart the
reprogram procedure from the
beginning.
Figure 6
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11. Follow the on-screen instructions to Erase All DTCs.
12. When the entire reprogramming process is complete, the screen in Figure 7 will display.
13. Verify the before and after part numbers are different.
14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty documentation.
15. Select Confirm.
Step
13
31036 - _ _ _ _ _
31036 - _ _ _ _ _
TRANSMISSION
Step
14
Step
15
Figure 7
16. Close C-III plus.
17. Turn the ignition OFF.
18. Disconnect the plus VI from the vehicle.
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NOTE: The Information below is provided as Service Information and is not part of the Service Procedure in this
bulletin.
DTC detection drive pattern for P17F0 / P17F1

This new diagnostic logic will monitor conditions in the CVT while the customer is operating their vehicle in
their usual daily drive patterns.

Figure 8, on the next page, illustrate conditions under which judder can be reproduced.

Specific drive conditions that can be used to test for judder (shake, shudder, single or multiple bumps or
vibration) are:
1. Slowly accelerate from a stop (zero mph), applying only slight accelerator pedal (0% - 10% throttle opening)
until 40 mph is reached.

During acceleration, torque converter engagement (full lock up) can occur between 20-35 mph.
2. Prior to torque converter lock up, slowly modulate accelerator pedal:
A. Decrease accelerator pedal pressure slowly, approaching a closed throttle position.
B. Smoothly and slowly reapply accelerator pedal pressure back to approximately 10% throttle opening.
IMPORTANT:

Slight grade (climbing hill) may aid in performing the above drive conditions.

DTC detection logic will require three events before storing a DTC.

If DTC P17F1 or P17F0 is stored, refer to ITB15-012 for repair information.
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
Figure 8 below illustrates conditions under which judder can be reproduced.
Vehicle
speed
Judder evaluation condition
45mph
Torque Converter
lock up area
15mph
0-mph
5% TVO (slow @ steady
accel)
REPEAT
Conditions for
duplication:
Normal operating temp.
Predicting Lock-Up engagement key (# of attempts)
Up to 4% Grade does improve duplication opportunity
Electrical load (High)
A/C (OFF)
Figure 8
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Reprogram Transmission Control Module
(1)
JE99AA
ZE
32
(2)
(1) Refer to FAST and use the Transmission Control Module part number (31036-XXXXX) as the PFP.
(2) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated Flat Rate Time.
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