TRMTXDMV_VW

VOLKSWAGEN DEALER COMMUNICATION
Takata Reminder Mailing – Texas DMV / Safety Recalls 69Q8, 69Q9, 69Y5
This notice is for: 
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Date:
Mailing Information:
Dealer Principal
General Manager
Sales Managers
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Service Manager
Parts Manager
Service Consultant
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Warranty Administrator
Technicians
May 17, 2021
In conjunction with the Texas DMV, Volkswagen will be sending Takata airbag recall
reminder notices to approximately 12,375 Volkswagen owners in the State of Texas on
May 17, 2021.
A copy of the owner notification is attached for your reference.
Please make every effort to quickly schedule owners who contact your dealership for a
repair appointment.
Parts Department: Parts are available.
Please coordinate with your service department to ensure that parts are on hand to
support all scheduled appointments.
Notes:
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
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[NAME]
[ADDRESS]
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This notice applies to a vehicle registered in your name:
[YEAR]
[MAKE]
[MODEL]
[XXXXXXXXXXXXXXXXX]
Dear [First Name]:
The National Highway Traffic Safety Administration (NHTSA) and the Texas Department of Motor Vehicles (DMV) are contacting
you personally because your [YEAR] [MODEL] has a recalled airbag that could seriously injure or kill you and your passengers
if it deploys.
NHTSA and the DMV have received information from Volkswagen that the [YEAR] [MODEL] that is currently registered in your
name with the Vehicle Identification Number [XXXXXXXXXXXXXXXXX] has been recalled. If the airbags deploy, in some cases
the airbags may explode and spray sharp metal fragments or shrapnel toward you and your passengers.
According to records from Volkswagen, your vehicle has not been repaired yet. This potentially lifesaving recall repair is FREE and
parts are available now. Please immediately call a Volkswagen dealer for more information or to schedule a FREE recall repair.
IF YOU NO LONGER OWN THIS VEHICLE: DISREGARD THIS LETTER
What should you do?
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Immediately contact a local Volkswagen dealer to schedule a FREE repair.
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Visit www.vw.com/find-a-dealer or call 800-893-5298 to find your nearest
Volkswagen dealer.
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If you think you have already taken action on this recall, visit
www.NHTSA.gov/recalls or www.airbagrecall.com and enter your
vehicle’s VIN to verify and ensure that no other recalls have been issued for
your vehicle.
Volkswagen is one of 19 vehicle manufacturers affected by this recall. NHTSA reports 18 confirmed deaths in the United States
and hundreds of alleged injuries resulting from this defect.
Please encourage your family and friends to check for vehicle safety recalls using their VIN at www.NHTSA.gov/recalls or
www.airbagrecall.com. You and your family’s safety on Texas roadways is our top priority.
Please act NOW to protect yourself and your passengers.
If you believe that Volkswagen or your Volkswagen retailer is unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the Administrator,
National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590, or you may call the toll-free Vehicle Safety Hot Line at 1–888-327-4236
(TTY: 1-800-424-9153), or go to NHTSA.gov.