S2123000022

Case Number: S2123000022
Release Date: 04/09/2021
Symptom/Vehicle Issue: Steering Damper Mounting Information
Customer Complaint/Technician Observation: Steering Damper 68251580AF has
updated mounting to ensure the damper goes on the correct direction (fig 1). The AF
level damper requires a new outboard attachment bolt be installed that features a
longer square shoulder 06513445AA (new in fig 1). As with past practice the bolt must
be replaced every time the damper is serviced.
Fig 1
New mounting bushing and bolt design
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Prior to installation the damper needs to be purged with the ROD END UP and Body
down. Using long screw drivers or bolts as handles prime the damper full strokes 5
times as shown in fig 2.
Fig 2 Damper Priming
Proper installation has the intake bulge position down indicated in fig 3. NOTE>>> this
is critical for proper damper operation.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Fig 3 orientation of the intake bulge (down)
Follow service information for fastener torque and installation.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020