LI82.85-P-072730

New map data cannot be downloaded by
the customer from the Mercedes me Portal
Topic number
LI82.85-P-072730
Version
1
Function group
82.85 - Navigation and Communication systems
Date
3/31/21
Validity
Model series 118, 167, 177, 213, 236, 247, 253, 257, and
290 with codes 548/549 and 365
Reason for change
Distribution list expanded and translation must be checked
Complaint
The customer may not be shown the new map version in the Mercedes me Portal, even though a new version is available. The Mercedes me Portal may display the message "For technical reasons the Mercedes me Connect service
Online Map Update is unfortunately unavailable. For brand new vehicles, it may take up to a week before you can use
the service. Please try again later". This message may be shown even though the vehicle is not brand new.
Cause
Synchronization between the MBUX multimedia system (A26/17) and the Mercedes me backend.
Remedy
Ensure that the customer has waited at least 7 days from the date of MMC activation so that the vehicle has had time
to connect to the back end. If this requirement has been met, perform the following:
•
•
•
•
in the MBUX multimedia system using XENTRY Diagnosis: Adaptations -> "Mercedes me connect timer: Reset" (see attachment)
Allow the vehicle to vehicle to perform a CAN bus sleep
Drive the vehicle in an area with good cellular reception so it may synchronize with the back end
The map data will be available in the Mercedes me portal in approximately 24 hours
Attachments
File
31.03.2021 20:22:18
© Copyright Mercedes-Benz AG
Description
CTENORE
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MMC Timer Rese-
MMC Timer Reset
t.jpg
Symptoms
Communication/information > Communication > Navigation > Navigation - Function > There is no navigation announcement
Communication/information > Communication > Navigation > Navigation - Function > Route guidance incorrect/implausible
Operation numbers/damage codes
Op. no.
Operation text
31.03.2021 20:22:18
© Copyright Mercedes-Benz AG
Time
CTENORE
Damage
code
Note
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