SMB31-003P-2021-
Service Bulletin Details
Public Details for: SMB31-003P-2021-
This is a service manager bulletin: shipping and handling of polestar lithium battery electric vehicle (bev) battery packs to global battery solutions (gbs)
Models from 2022
2022 POLESTAR POLESTAR 2 |
Models from 2021
2021 POLESTAR POLESTAR 2 |
Polestar Service and Parts Business Service Manager Bulletin TITLE: Shipping and Handling of Polestar Lithium-ion Battery Electric Vehicle (BEV) Battery Packs to Global Battery Solutions (GBS) GROUP: NO: ISSUING DEPARTMENT: CAR MARKET: 31 003P Warranty Canada only REVISIONS: ISSUE DATE: STATUS DATE: 2021-03-17 2021-04-16 Page 1 of 15 Attention Polestar Parts Managers and Service Managers There may come a time where a Customer Vehicle will require Technical Service and you will be instructed to replace and ship a defective lithium battery electric vehicle (BEV) battery directly to our Supplier Department for Technical Evaluation. Note: All Polestar Lithium-ion Battery Electric Vehicle (BEV) Batteries will be part of our Polestar Technical Helpdesk Prior Approval Process. The failed battery electric vehicle (BEV) battery must be shipped directly to the Polestar Battery Center, operated by Global Battery Solutions (GBS), at the address indicated below and on the shipping labels attached. POLESTAR LITHIUM-ION BATTERY ELECTRIC VEHICLE (BEV) BATTERY PACK SHIPPING AND HANDLING GUIDELINES: Remove the replacement battery from the shipping container and follow instructions as outline in VIDA for vehicle installation. HANDLING: Ensure the replacement crate is kept in its original condition. The replacement battery pack shall be removed from its original packaging and installed in the vehicle as soon as possible in order to maintain protection against mechanical impact or tampering. Once the replacement battery is removed, store this container in a safe and secure place to be used for the transportation of the defective battery electric vehicle (BEV) battery. • Do not remove or cover up any of the hazmat shipping labels on the outside of the replacement container. • Do not damage the replacement crate. • Do not stack anything on top of the replacement crate. Produced and printed in the USA and available as an electronic document. © Polestar 2021 Service Manager Bulletin 31-003P • The battery pack shall always be kept in an upright position. • If you damage the crate you will be charged for a replace crate of $250 plus shipping and hazmat labeling cost. Carefully insert the defective battery electric vehicle (BEV) battery in the replacement crate as soon as possible and move this crate to a safe and secure staging location. It is mandatory the defective battery electric vehicle (BEV) battery be shipped to GBS within 2 days of receiving the replacement battery. The defective battery must be received by GBS within 7 days of receipt of the replacement battery. SHIPPING: All core shipments to the Battery Center must include a proper core report. Without the core report core credit will not be given. See the Core Return Procedure chapter in the Parts Policy and Procedure manual, found on the Retailer Portal, for instructions on how to create a core report and core packing list. If you are provided an RMA number from the Polestar Technical Helpdesk via of the open VR Case. Please complete the attached FedEx VICS Bill of Lading. Retailers only need to fill out their return address, RMA number and add the part number in the carrier information section. If you are not provided an RMA number then proceed with shipping the core back to the Polestar Battery Center. Complete the attached FedEx VICS Bill of Lading and update the return address. All other information is pre-filled. Do not alter any information on this Bill of lading. Located at the end of this bulletin are 4 GBS return shipping labels pre-addressed to Global Battery Solutions. • Cut out one of the labels. • Fill out this label completely. Ensure the RMA Number is on the label. • Secure the label to the outside of the replacement container. • Contact the FedEx Freight at the number below and request a pick-up: FedEx Freight Customer Service 1.866.393.4585 You must complete the attached Commercial Invoice. Retailers only need to fill out the Exporter section contact and address information. Retailers must also add the part number under the Description of Goods section. Ship to: Global Battery Solutions (GBS) 581 Ottawa Ave, Suite 100 Holland, MI 49423 Attention: Stacy Trott Once the FedEx Driver arrives, it is important to give the driver the completed FedEx Bill of Lading and a copy of the Safety Data Sheet. You can print a copy of the Safety Data Sheet from SMB 31-006P. You should also have attached a copy of the Safety Data Sheet to the outside of the replacement shipping crate using the Polestar Poly Bags 7777601. Page 2 of 15 2021-04-16 Service Manager Bulletin 31-003P Warranty and Technical Documents These Documents must be included inside the crate with the defective battery. • Technical Helpdesk Vehicle Report - (mandatory) see sample below. • Shipping Label affix to the outside of the replacement crate. (mandatory) • Material Data Safety Sheets affix to the outside of the replacement crate. (mandatory) • Copy of the original Repair order-see sample below. Note: Failure to include the above documents may result in the package being returned at retailer expense. 2021-04-16 Page 3 of 15 PLEASE DO NOT COVER OR REMOVE ANY OF THE HAZMAT LABELS .,_ U&&ti&ACI UNIFORM STRAIGHT BILL OF LADING ORIGINAL---NOT NEGOTIABLE SUBJECT TO THE TERMS AND CONDITIONS OF THE UNIFORM BILL OF LADING --- QUESTIONS? CALL 1.866.393.4585 Date Purchase Order # Shipper # Shipper # OPTIONAL: You may select a money-back guarantee delivery (charges and tariff limitations may apply). REQUIRED: Please select a service type q FedEx Freight Priority ✔ FedEx Freight® Economy q ® SHIPPER (from) Please provide ZIP codes and phone numbers. q A.M. Delivery q Close of Business Delivery CONSIGNEE (to) Shipper FXF Acct. # Consignee Attn. to Area Code Phone Number Attn. to FXF Acct. # Global Battery Solutions (GBS) Area Code Phone Number Stacy Trott 866 Address Address Address (Store, Dept., Ste., Flr., Apt., Div.) Address (Store, Dept., Ste., Flr., Apt., Div.) Address Address 327-0318 581 Ottawa Ave City City ZIP/Postal Code State/Province Country Suite 100 Holland State/Province ZIP/Postal Code MI 49423 Country USA Optional or Additional Service Fees and Charges r Liftgate r Inside Pickup r Limited Access Optional or Additional Service Fees and Charges r Liftgate r Inside Delivery r Limited Access Shipper Bill of Lading # r Custom Delivery Window: Special Instructions For Clearance carrier must send documents to US Customs Broker: Expeditors, [email protected] BILL FREIGHT CHARGES TO (if different than above): Name FXF Acct. # Mailing Address POLESTAR AUTOMOTIVE USA INC. c/o Williams & Associates FedEx ACCT# 673220215 405 E 78TH ST State ZIP/Postal Code Country City BLOOMINGTON US MN 55420 Freight charges are PREPAID unless marked collect. CHECK BOX IF COLLECT C.O.D. USD CAD 1. 2. 3. AMOUNT REMIT C.O.D. TO (if different than shipper above): Area Code Phone Number 952 884-9959 The letters “C.O.D.” must appear in box before consignee’s name above. C.O.D. funds to be collected as: Certified Funds Company Check C.O.D. fee to be paid by: Shipper Consignee Name Personal Check Mailing Address State City ZIP/Postal Code Country Country Code Area Code Phone Number RECEIVED, subject to individually determined rates or contracts that have been agreed upon in writing between the carrier and shipper, if applicable, otherwise to the rates, classifications and rules that have been established by the carrier and are available to the shipper, on request, and to all applicable state and federal regulations, the property described below, in apparent good order, except as noted (contents and condition of contents of packages unknown) marked, consigned and destined as shown hereon, which said carrier agrees to carry to destination, if on its route, or otherwise to deliver to another carrier on the route to destination. Every service to be performed hereunder shall be subject to all the conditions not prohibited by law, whether printed or written, herein contained, including the conditions on the back hereof, and the conditions of the FXF 100 Series Rules Tariff, or otherwise referenced, which are hereby agreed to by the shipper and accepted for himself and his assigns. HANDLING H/U PKG. UNITS (H/U) TYPE 1 CRT PIECES HM (X) 1 WEIGHT IN LBS. NMFC ITEM # (subject to correction) KIND OF PACKAGE, DESCRIPTION OF ARTICLES, SPECIAL MARKS AND EXCEPTIONS (subject to correction) UN3480, LITHIUM ION BATTERIES, 9.11, EMERGENCY GUIDE #147 1513.0 LBS CUBE CLASS 0606680-01 (optional) 70 Hazardous Material Package Type: Box Box DIMS: 68 x 81 x 32 in. Part Number: DANGERIOUS GOODS DO NOT STACK PALLETS TOTAL H/U: 1 H MARK “X” OR “RQ” IN THE HM COLUMN TO DESIGNATE HAZARDOUS MATERIALS OR REPORTABLE QUANTITY AS DEFINED IN DOT REGULATIONS. area code FOR INTERNATIONAL SHIPMENTS INDICATE BROKER NAME, FAX AND PHONE NUMBERS. 800 ______________________ 535-5053 HM EMERGENCY CONTACT PHONE NUMBER (_______) AREA CODE CUSTOMER REGISTERED W/EMERGENCY RESPONSE INFO. PROVIDER or CONTRACT # Volvo Car USA LLC - MIS0004316 ___________________________________________________________________ EEI/SED Number or Exception_____________________________ Phone # (_______) ___________________ NOTE (1) Where the rate and carrier’s liability for loss or damage may be dependent on value, shippers must state specifically in writing the agreed or declared value of the property as follows: “The agreed 50 or declared value of the property is specifically stated by the shipper to be not exceeding________ lb per_________.” Note (2) liability limitation for loss or damage on this shipment shall be applicable as provided by contract or in the current NMFC or this carrier’s governing tariffs. See FXF 100 Series Rules Tariff for complete limited liability provisions. Carrier’s maximum standard liability is limited to $25 per pound per package for NEW articles and $.50 per pound per package (or its equivalent in Mexican Pesos (MXN) or Canadian Dollars (CAD), at the rate of exchange which is in effect at the place and on the date of shipment) for USED or RECONDITIONED articles. In no case shall carrier liability exceed $100,000 per occurrence (or its equivalent in MXN or CAD at the rate of exchange which is in effect at the place and on the date of shipment) for NEW articles or $10,000 per occurrence (or its equivalent in MXN or CAD at the rate of exchange which is in effect at the place and on the date of shipment) for USED or RECONDITIONED articles. For availability and limits of excess liability coverage and applicable rates and charges, please refer to FXF 100 Series Rules Tariff. Not selecting an additional coverage option is considered to be a waiver of same and standard liability coverage will apply. Articles are NEW, and require Excess Liability Coverage in the amount of _______________ oUSD o CAD oMXN per olb. or okg. Additional charges will apply. Articles are USED or RECONDITIONED and require Excess Liability Coverage. Additional charges will apply. NOTE (3) Commodities requiring special or additional care or attention in handling or stowing must be so marked and packaged as to ensure safe transportation with ordinary care. See Sec. 2(e) of NMFC Item 360. FOR FREIGHT COLLECT SHIPMENTS Create your next Bill of Lading online at fedex.com/us/freight/main/ AREA CODE Broker Name__________________________________________ Fax # (_______) _____________________ Subject to Section 7 of conditions of applicable Bill of Lading. If this shipment is to be delivered to the consignee, without recourse on the consignor, the consignor shall sign the following statement. The carrier may decline to make delivery of this shipment without payment of freight and all other lawful charges. Consignor Signature________________________________________________________________________ SHIPPER CERTIFICATION I hereby declare that the contents of this consignment are fully and accurately described above by the proper shipping name, and are classified, packaged, marked and labeled/placarded, and are in all respects in proper condition for transport according to applicable international and national governmental regulations. Shipper Signature____________________________________________________ Date_________________ CARRIER CERTIFICATION Carrier acknowledges receipt of packages and required placards. Carrier certifies emergency response information was made available and/or carrier has the DOT emergency response guidebook or equivalent document in the vehicle. DATE DRIVER/EMPLOYEE NUMBER FedEx Freight PIECE COUNT TRAILER # CO202/616-FXF 0023776PM UNIFORM STRAIGHT BILL OF LADING Terms & Conditions Sec. 1. (a) The carrier or the party in possession of any of the property described in this Bill of Lading shall be liable as at common law for any loss thereof or damage thereto, except as hereinafter provided. (b) No carrier shall be liable for any loss or damage to a shipment or for any delay caused by an Act of God, the public enemy, the authority of law, or the act or default of shipper. Except in the case of negligence of the carrier or party in possession, the carrier or party in possession shall not be liable for loss, damage or delay which results: when the property is stopped and held in transit upon request of the shipper, owner or party entitled to make such requests; or from faulty or impassible highway, or by lack of capacity of a highway bridge or ferry; or from a defect or vice in the property; or from riots or strikes. The burden to prove freedom from negligence is on the carrier or the party in possession. Sec. 2. Unless arranged or agreed upon, in writing, prior to shipment, carrier is not bound to transport a shipment by a particular schedule or in time for a particular market, but is responsible to transport with reasonable dispatch. In case of physical necessity, carrier may forward a shipment via another carrier. Sec. 3. (a) As a condition precedent to recovery, claims must be filed in writing with: any participating carrier having sufficient information to identify the shipment. (b) Claims for loss or damage must be filed within nine months after the delivery of the property (or, in the case of export traffic, within nine months after delivery at the port of export), except that claims for failure to make delivery must be filed within nine months after a reasonable time for delivery has elapsed. (c) Suits for loss, damage, injury or delay shall be instituted against any carrier no later than two years and one day from the day when written notice is given by the carrier to the claimant that the carrier has disallowed the claim or any part or parts of the claim specified in the notice. Where claims are not filed or suits are not instituted thereon in accordance with the foregoing provisions, no carrier shall be liable, and such claims will not be paid. (d) Any carrier or party liable for loss of or damage to any of said property shall have the full benefit of any insurance that may have been effected, upon or on account of said property, so far as this shall not avoid the policies or contracts of insurance, PROVIDED, that the carrier receiving the benefit of such insurance will reimburse the claimant for the premium paid on the insurance policy or contract. Sec. 4. (a) If the consignee refuses the shipment tendered for delivery by carrier or if carrier is unable to deliver the shipment, because of fault or mistake of the consignor or consignee, the carrier’s liability shall then become that of a warehouseman. Carrier shall promptly attempt to provide notice, by telephonic or electronic communication as provided on the face of the Bill of Lading, if so indicated, to the shipper or the party, if any, designated to receive notice on this Bill of Lading. Storage charges, based on carrier’s tariff, shall start no sooner than the next business day following the attempted notification. Storage may be, at the carrier’s option, in any location that provides reasonable protection against loss or damage. The carrier may place the shipment in public storage at the owner’s expense and without liability to the carrier. (b) If the carrier does not receive disposition instructions within 48 hours of the time of carrier’s attempted first notification, carrier will attempt to issue a second and final confirmed notification. Such notice shall advise that if carrier does not receive disposition instructions within 10 days of that notification, carrier may offer the shipment for sale at a public auction and the carrier has the right to offer the shipment for sale. The amount of sale will be applied to the carrier’s invoice for transportation, storage and other lawful charges. The owner will be responsible for the balance of charges not covered by the sale of the goods. If there is a balance remaining after all charges and expenses are paid, such balance will be paid to the owner of the property sold hereunder, upon claim and proof of ownership. (c) Where carrier has attempted to follow the procedure set forth in subsections 4(a) and (b) above and the procedure provided in this section is not possible, nothing in this section shall be construed to abridge the right of the carrier at its option to sell the property under such circumstances and in such manner as may be authorized by law. When perishable goods cannot be delivered and disposition is not given within a reasonable time, the carrier may dispose of property to the best advantage. (d) Where a carrier is directed by consignee or consignor to unload or deliver property at a particular location where consignor, consignee, or the agent of either, is not regularly located, the risk after unloading or delivery shall not be that of the carrier. Sec. 5. (a) In all cases not prohibited by law, where a lower value than the actual value of the said property has been stated in writing by the shipper or has been agreed upon in writing as the released value of the property as determined by the classification or tariffs upon which the rate is based, such lower value plus freight charges if paid shall be the maximum recoverable amount for loss or damage, whether or not such loss or damage occurs from negligence. (b) No carrier hereunder will carry or be liable in any way for any documents, coin money, or for any articles of extraordinary value not specifically rated in the published classification or tariffs unless a special agreement to do so and a stipulated value of the articles are endorsed on this bill of lading. Sec. 6. Every party, whether principal or agent, who ships explosives or dangerous goods, without previous full written disclosure to the carrier of their nature, shall be liable for and indemnify the carrier against all loss or damage caused by such goods. Such goods may be warehoused at owner’s risk and expense or destroyed without compensation. Sec. 7. (a) The consignor or consignee shall be liable for the freight and other lawful charges accruing on the shipment, as billed or corrected, except that collect shipments may move without recourse to the consignor when the consignor so stipulates by signature or endorsement in the space provided on the face of the Bill of Lading. Nevertheless, the consignor shall remain liable for transportation charges where there has been an erroneous determination of the freight charges assessed, based upon incomplete or incorrect information provided by the consignor. (b) Notwithstanding the provisions of subsection (a) above, the consignee’s liability for payment of additional charges that may be found to be due after delivery shall be as specified by 49 U.S.C. §13706, except that the consignee need not provide the specified written notice to the delivering carrier if the consignee is a for-hire carrier. (c) Nothing in this Bill of Lading shall limit the right of the carrier to require the prepayment or guarantee of the charges at the time of shipment or prior to delivery. If the description of articles or other information on this Bill of Lading is found to be incorrect or incomplete, the freight charges must be paid based upon the articles actually shipped. Sec. 8. If this Bill of Lading is issued on the order of the shipper, or his agent, in exchange or in substitution for another Bill of Lading, the shipper’s signature on the prior Bill of Lading or in connection with the prior Bill of Lading as to the statement of value or otherwise, or as to the election of common law or Bill of Lading liability shall be considered a part of this Bill of Lading as fully as if the same were written on or made in connection with this Bill of Lading. Sec. 9. If all or any part of said property is carried by water over any part of said route, such water carriage shall be performed subject to the terms and provisions and limitations of liability specified by the “Carriage of Goods By Sea Act” and any other pertinent laws applicable to water carriers. COMMERCIAL INVOICE This invoice must be completed in English. EXPORTER: 1 1 Page _______ of _______ Ship Date: Tax ID#: EIN Contact Name: 105557987RM0001 Air Waybill No. / Tracking No.: Telephone No.: E-Mail: Invoice No.: Purchase Order No.: Payment Terms: Bill of Lading: Company Name/Address: PREPAID FedEx Acct 673220215 Purpose of Shipment: OTHER (PLEASE SPECIFY) Used Defective Auto Part. Country/Territory: Canada Parties to Transaction: ✔ Related Non-Related SOLD TO TO /(ifIMPORTER different from Consignee): SOLD (if different from Consignee): CONSIGNEE: Tax ID#: EIN Contact Name: Stacy Trott Telephone No.: 866-327-0318 47-490375000 Same as CONSIGNEE: Tax ID#: E-Mail: [email protected] Company Name/Address: Company Name/Address: Polestar Automotive USA Inc. Global Battery Solutions (GBS) 581 Ottawa Ave, Suite 100 Holland, MI 49423 Country/Territory: United States Country/Territory: If there is a designated broker for this shipment, please provide contact information. [email protected] Expeditors 734-229-1758 Name of Broker ____________________________________________________ Tel. No. __________________________ Contact Name ____________________________________________ ___ Duties and Taxes Payable by Exporter No. of Packages No. of Units Net Weight Unit of Measure 1 1 1513.0 (LBS / KGS) Total Pkgs Total Units Total Net Weight 1 1 1,513 LBS (Indicate LBS/KGS) LBS Consignee ✔ Other Polestar Automotive USA c/o Williams & Associates ACCT# 673220215 If Other, please specify _______________________________________________________________________ Description of Goods UN 3480, Lithium - ion Batteries.9.11 DANGEROUS GOODS Emergency Guide, 147 CLASS 9 Dimensions: 68" L X 81" W X 32" H Total Gross Weight 1513 (Indicate LBS/KGS) Terms of Sale: Harmonized Tariff Number 8538.90 Country of Manufacture KR FCA=Free Carrier Total Value Unit Value 22,939.00 22,939.00 0.00 0.00 0.00 0.00 0.00 0.00 Subtotal: LBS Special Instructions: 22,939.00 Insurance: 0.00 Freight: 0.00 Packing: 0.00 Handling: 0.00 EMERGENCY PHONE NUMBER - CONTACT: CHEMTREC - 800-424-9300 Declaration Statement(s): Other: 0.00 I declare that all the information contained in this invoice to be true and correct. Invoice Total: Originator or Name of Company Representative if the invoice is being completed on behalf of a company or individual: Currency Code: 22,939.00 USD Date: Signature / Title / Date: REV. 04.10.13-1.08 RE LAT ED IT EMS Case Number 00200173 Status Submitted Urgent Yes Fault Type Permanent P55665 Concern Area OTC Sub Concern Area 10 Part Available �art Available 0532 csc Support Needed Replace battery Function Group 32257722 Vehicle Report Retailer Comments Part Number Subject Submitted TIE Vehicle Report Status 00200173 Vehicle would not move,zero battery level on display LPSED3KA0ML009389 Record Type Case Number v Case Information CustomerSUPP?.rt, 3/3/2021 11:23 AM last Modrfied By 8 CustomerSupp.o.rt, 3/3/2021 11:23 AM Created By 8 TEST123 Retailer Code Polestar Internal - -est Retailer v Retailer Information DETAILS Priority Medium Vehicle would not move, zero battery level on display- LPSED3KA0ML009389 Case Polestar Follow .. CustomerSupport (Partner) updated this record. Just now O. Search this feed... Share an update... 16, Like e 8 ,.. Like • Comment 00200173 View more details CustomerSupport (Partner) created this case. Just now Wnte a comment... • Comment Case Owner {using assignment rule) CustomerSuppor t to TIE Vehicle Report Queue e Post