SSM75415

Jaguar EPQR - View SSM
Page 1 of 2
Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the same importance of a
Technical Service Bulletin. An SSM is a quick method of communicating "Need To Know" information to the technical
service community. SSM's may be issued in advance of a technical bulletin or may be the only communication on a
given topic. All information contained in Jaguar technical communications are intended for use by trained, professional
technicians with the knowledge, tools, and equipment required to complete the procedure correctly and safely. It informs
the Technicians of conditions that may occur on some vehicles, or provides information that could assist in correct
vehicle and diagnostic service.
SSM 75415 - InControl Touch Pro - Post 21A Update Apple
Carplay Navigation Voice Guidance Not Heard
Models : E-Pace / X540
E-Pace / X540 (China L2C)
F-Pace / X761
F-Type / X152
I-Pace / X590
XE / X760
XE / X760 (China L2C)
XF / X260
XF / X260 (China L2C)
XJ / X351
Engineer Name : Chris Davies
Last Modified : 21 MAY 2021 17:16:58
Category : Electrical
Symptom : 207000 Entertainment Systems
Content : Issue:
z
z
z
z
z
z
z
XJ (X351) 18 - 19MY
XF (X260) 16 - 20MY
XE (X760) 17 - 20MY
F-Pace (X761) 17 - 20MY
F-Type (X152) 19 - 21MY
E-Pace (X540) 18 - 20MY
I-Pace (X590) 19 - 20MY
JLR is investigating the voice guidance is not heard from the Apple CarPlay
navigation post-IMC 21A update.
Cause:
Unknown at this time.
Action:
Do not replace Infotainment Master Controller (IMC) for this concern.
Before following the steps below, please check the IMC is at the latest level
(21A);
1. Connect Apple CarPlay device to InControl Touch Pro
http://gcm.jlrint.com/jrepqr/dealer/viewfaq.cfm?faq=75415
6/2/2021
Jaguar EPQR - View SSM
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2.
3.
4.
5.
Launch any Map application within CarPlay
Enter a destination and start navigation using CarPlay maps
Start driving the vehicle
Confirm turn by turn voice guidance is not heard, but navigation
guidance is shown on the screen
There is currently no resolution for this concern, and once a repair is
available, this SSM will be updated.
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2691)
http://gcm.jlrint.com/jrepqr/dealer/viewfaq.cfm?faq=75415
6/2/2021